Status : Full-time
Schedule : Standard business hours aligned with European time zones, with flexibility to support cross-time-zone collaboration
Reports to : Salesforce Product Owner & Support Manager (Chicago Headquarters)
Direct reports : None
Start date: As soon as possible
Location: This is a remote, Europe-based position supporting a global Salesforce user base.
About Us:
IES Global is a not-for-profit study abroad and internship provider dedicated to transforming the lives of nearly 10,000 students annually through unparalleled study abroad experiences. From our headquarters in Chicago, we offer 400+ programs in 85 locations worldwide, partnering with 500 colleges and universities to create authentic educational experiences that exceed expectations.
IES Global comprises a collective of brands including IES Abroad, IES Internships, Customized & Faculty-Led Programs, and the Study Abroad Foundation (SAF). We champion meaningful academic and cultural education, integrate diverse perspectives, prioritize student health and safety, and strive to better the world through our Global Good Commitment.
For nearly 75 years, we have been a trusted leader in global education, committed to diversity, equity, inclusion, and anti-racism. We actively recruit underrepresented students and provide millions in scholarships each year, celebrating a diverse student body that reflects the vibrant cultures we engage with. Our commitment extends to our diverse team, fostering an inclusive, welcoming workplace where talents from various backgrounds collaborate and grow.
Join us at IES Abroad and become part of a community dedicated to creating global leaders and life-changing experiences.
Summary of Position:
The Salesforce Administrator is a key technical resource supporting IES Abroad’s global Salesforce instance. This role is responsible for administering and supporting Salesforce functionality by executing configuration, support, and enhancement work assigned by the Salesforce Product Owner & Support Manager.
The Salesforce Administrator works as part of a distributed Salesforce administration team in collaboration with U.S.-based Salesforce Administrators and Support roles through a shared ticketing and work management system. This role operates within a continuous, cross-time-zone operating model that enables efficient global Salesforce support and delivery.
The Salesforce Administrator must understand business processes across multiple functional areas and translate operational needs into effective Salesforce solutions that align with the overall Salesforce product strategy and platform standards.
Based on evolving business priorities, the Salesforce Administrator will assume responsibilities across the following roles:
The Salesforce Administrator acts as a trusted partner to IES Abroad's global stakeholders while supporting the broader Salesforce roadmap.
Essential Job Responsibilities & Duties:
Execute Salesforce administrative, configuration, and support tasks as directed by the Salesforce Product Owner and Support Manager
Perform core Salesforce administrative functions including user and license management, page layouts, validation rules, reports, dashboards, and automations
Install, configure, and maintain approved AppExchange applications as required
Develop and modify reports and dashboards to meet the needs of global stakeholders
Participate in testing activities for Salesforce releases and internal changes, including executing test cases and documenting results
Maintain clear and accurate documentation for Salesforce configurations, processes, and operational procedures
Design and deliver training materials or sessions for end users to increase Salesforce adoption and effectiveness
Ensure all work adheres to IES Abroad’s Salesforce Security Model, including proper configuration of roles, profiles, permission sets, organization-wide defaults, and sharing rules
Collaborate with U.S.-based Salesforce Administrators to provide responsive support to IES Abroad’s global Salesforce user base
Diagnose and resolve Salesforce support requests and incidents through a ticketing system
Analyze, document, and refine business requirements
Identify opportunities to improve processes, data quality, and user experience within Salesforce
Participate in projects and initiatives as assigned, including cross-functional and cross-regional efforts
Maintain regular and predictable attendance as an essential function of the position
Perform other duties and special projects as assigned
Experience & Qualifications/Skills:
Required:
Minimum of 3 years of Salesforce Administrator experience
Strong understanding of Salesforce core functionality and platform best practices
Experience building and maintaining custom objects, fields, reports, dashboards, flows, and automations of moderate complexity
Excellent written and verbal communication skills in English
Ability to work independently while taking direction and prioritization from a product owner or manager
Experience working with ticketing systems and structured work intake processes
Strong organizational, time management, and problem-solving skills
Ability to collaborate effectively across time zones and cultures
Preferred:
Experience supporting Salesforce in a global or multi-region environment
Experience in nonprofit, education, or mission-driven organizations
Experience supporting Salesforce Education Cloud, CPQ, and/or Marketing Cloud
Education, Licenses and/or Certifications, etc.:
University degree in business, information technology, or a related field, or equivalent professional experience
Salesforce Certified Administrator strongly preferred
Salesforce Certified Nonprofit Cloud Consultant preferred
How to Apply:
All applicants should submit an application including cover letter, resume, and salary requirements
Please visit www.IESabroad.org for more information about working at IES Abroad. If you require an accommodation with the application process, please email us: [email protected] .
Equal Opportunity Employment:
IES Abroad is an equal opportunity employer and encourages applications from all qualified candidates. We strive to treat people with respect; fully utilizing employee's abilities and promoting workforce diversity. We are proud to be an equal opportunity employer, and do not discriminate against any applicant on the basis of race, color, ancestry, sex (including pregnancy), age, national origin, citizenship, religion, marital status, disability, sexual orientation, gender identity and/or expression, veteran status, and/or any other status protected by applicable laws.
