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Critical Facility Manager - Data Centers - Site Lead
Position Overview
JLL is seeking an experienced Critical Facility Manager to oversee the operations and maintenance of mission-critical data center infrastructure. This role is responsible for ensuring 99.99%+ uptime, managing complex MEP systems, and leading a team of technicians to maintain optimal performance of critical environments supporting our clients' digital infrastructure needs.
Key Responsibilities
Operations Management
Oversee 24/7/365 operations of data center facilities ensuring maximum uptime and reliability
Monitor and manage critical systems including UPS, generators, HVAC, fire suppression, and building management systems (BMS)
Conduct regular facility rounds and system inspections to identify potential issues proactively
Manage preventive maintenance schedules and coordinate corrective maintenance activities
Ensure compliance with ASHRAE, Uptime Institute, and other industry standards
Team Leadership
Lead and develop a team of 8-12 critical facility technicians and engineers
Provide technical training and mentorship to ensure team competency on all critical systems
Manage shift schedules, on-call rotations, and emergency response protocols
Conduct performance reviews and support career development initiatives
Client Relations & Service Delivery
Serve as primary point of contact for data center clients regarding facility operations
Prepare and present monthly facility performance reports and KPI dashboards
Coordinate client access, installations, and maintenance activities
Ensure adherence to SLA requirements and client-specific operational procedures
Risk Management & Compliance
Develop and maintain emergency response procedures and business continuity plans
Conduct root cause analysis for any facility incidents or outages
Ensure compliance with local codes, OSHA regulations, and environmental standards
Manage vendor relationships and oversee contractor safety programs
Coordinate annual facility audits and maintain industry certifications
Budget & Financial Management
Develop annual operational budgets and manage facility P&L responsibility
Optimize energy efficiency and implement cost-reduction initiatives
Oversee capital improvement projects and equipment lifecycle management
Track and report on facility metrics including PUE, energy consumption, and maintenance costs
Required Qualifications
Education & Experience
Bachelor's degree in Engineering, Facilities Management, or related technical field “Meister”
Minimum 5+ years of experience managing critical facility operations (data centers preferred)
3+ years of supervisory experience leading technical teams
Experience with Tier III/IV data center environments
Technical Skills
Expert knowledge of UPS systems (500kW+), emergency generators, and power distribution
Proficiency with precision cooling systems, chillers, and HVAC controls
Experience with fire suppression systems
Working knowledge of BMS platforms (Schneider, Johnson Controls, Siemens)
Understanding of electrical systems up to 15kV and load transfer procedures
Key Competencies
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Strong analytical and problem-solving abilities under high-pressure situations
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Excellent communication skills
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Fluent in German and English
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Proven track record of incident management and emergency response
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Detail-oriented with strong organizational and documentation skills
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Ability to work flexible hours including nights, weekends, and holidays as needed
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Physical ability to perform facility rounds and emergency response activities
Performance Metrics
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Facility uptime percentage (target: 99.99%+)
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Mean Time to Repair (MTTR) for critical incidents
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Client satisfaction scores and SLA compliance
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Energy efficiency improvements (PUE optimization)
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Team safety record and training completion rates
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Budget variance and cost optimization achievements
Jones Lang LaSalle SE
Human Resources
Jan Bauermann
Talent Acquisition Partner EMEA
[email protected]
Location:
On-site –Frankfurt am Main, DEU, Offenbach, DEU, Schwalbach, DEU
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
