20 beste Stellen als it in kerpen – aktuell auf Personalsuche

First Line Support Technician IT
MM Flowers —Euskirchen
- Vollzeit
- Windows
- Erfahrung in der IT
Direkt bewerben
4 Tage
MITARBEITER (M/W/D) IT SUPPORT
Buir-Bliesheimer Agrargenossenschaft eG —Nörvenich
- Teilzeit
- Microsoft Office
- Erfahrung in der IT
IT-Support Engineer (m/w/d)
Emons —Köln
- Online-Bewerbung
- Englisch
- Erfahrung in der IT
- Flexible Arbeitszeiten
Direkt bewerben
Werkstudent IT (m/w/d)
Matbec GmbH —Kerpen
- Teilzeit
- Informatik
- Microsoft Excel
- Datenanalyse
- Flexible Arbeitszeiten
Junior-IT-Systemadministrator m/w/d
IT/N e.K —Kerpen
- Hybrides Arbeiten
- Microsoft Office
- Personalentwicklung
- Weiterbildungsprogramme
- Flexible Arbeitszeiten
IT-Support-Techniker m/w/d
IT/N e.K —Kerpen
- Hybrides Arbeiten
- Azure
- Microsoft Office
- Personalentwicklung
- Weiterbildungsprogramme
- Flexible Arbeitszeiten
Fachinformatiker/in (d/m/w) - Systemintegration
Duria eG —Düren
- Windows
Frontend Developer (m/w/d)
Diginet GmbH & Co.KG —Köln
- 50.000 € – 65.000 € pro Jahr
- Vollzeit
- Englisch
- Java
- JavaScript
- Weiterbildungsprogramme
Direkt bewerben
IT-Netzwerktechniker, KNX & Smart Home - Administrator (w/m/d)
Elektro Henseler GmbH —Swisttal
IT-Systemadministrator (w/m/div.) 1st & 2nd Level Support
PKV Verband der Privaten Krankenversicherung e. V. —Köln
- Vollzeit
- Wartung
- Windows
- Microsoft Office
- Gleitzeit
- Homeoffice-Möglichkeit
IT-Administrator*in in Teilzeit
Econ Application GmbH —Frechen
- Teilzeit
- Homeoffice
- Englisch
- Erfahrung in der IT
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
9 Tage
IT-Consultant Microsoft Dynamics CRM
Darius Djamalpour —Elsdorf
- Per E-Mail
- CRM-Software
- SharePoint
Backend Developer / Software Developer
Darius Djamalpour —Elsdorf
- Per E-Mail
- CRM-Software
- Azure
- Java
IT-Service Mitarbeiter*in
Kölner Verkehrs-Betriebe AG —Köln
- Homeoffice-Möglichkeit
- Employee Assistance Program
9 Tage
App Tester Backend (remote) (m/w/div)
Synergie-Effekt GmbH —Köln
- Homeoffice
- Java
SharePoint Administrator
Darius Djamalpour —Elsdorf
- Per E-Mail
- Microsoft Office
- SharePoint
IT Consulting Team Lead Microsoft Dynamics 365 CRM/CE (m/w/d)
Objektkultur Software GmbH —Köln
- 70.000 € – 90.000 € pro Jahr
- Vollzeit
- CRM-Software
- Azure
- Informatik
- Flexible Arbeitszeiten
.NET/C# Softwareentwickler
OTOKO Media GmbH —Köln
- Vollzeit
- Azure
- Informatik
- Englisch
- Weiterbildungsprogramme
Technischer Support für unser Produkt ifaNX
NEXUS AG —Frechen
- Linux
- Python
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
5 Tage
IT Koordinator Operational Technology (OT) (m/w/d)
Aalberts Industries —Kerpen
- Hybrides Arbeiten
- Azure
- Englisch
- Windows
- Flexible Arbeitszeiten

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First Line Support Technician IT

MM Flowers -
Euskirchen

Direkt bewerben

Details zur Stelle

Vollzeit
vor 4 Tagen

Qualifikationen

iOS
Windows
Android
Hardware
Erfahrung in der IT
Active Directory
Helpdesk

Vollständige Stellenbeschreibung

Support Technician

Location: Kolumbusstr. 62 Euskirchen
Hours: Full-time, 40 hours per week (typically Monday-Friday)
Reporting to: IT Service Operations Manager

Join Our IT Team

We're looking for a passionate and customer-focused Support Technician to join our growing IT team. This is an exciting opportunity for someone who enjoys solving problems, helping people, and working with technology in a fast-paced business environment.

As the first point of contact for IT support across the organisation, you'll play a vital role in ensuring colleagues receive exceptional technical assistance and outstanding customer service. You'll be responsible for diagnosing and resolving IT issues, managing service requests, maintaining our knowledgebase, and supporting wider IT projects that enhance the user experience across the business.

If you're proactive, motivated, and thrive on delivering excellent customer support, we'd love to hear from you.

What You'll Be DoingIT Support & Service Desk

Act as the first point of contact for IT-related incidents and service requests.
Diagnose and resolve hardware, software, and application issues efficiently.
Log, manage, and update support tickets through the helpdesk system.
Monitor and prioritise tickets to ensure service levels are met.
Escalate more complex issues to senior IT team members when required.

Customer Service

Deliver a first-class support experience to colleagues across the business.
Communicate clearly and professionally, keeping users informed throughout the resolution process.
Manage expectations and ensure a positive customer experience.

Knowledge Sharing & Continuous Improvement

Create and maintain knowledgebase articles, guides, and solutions.
Identify recurring issues and recommend improvements to prevent future incidents.
Contribute ideas to improve support processes and overall service delivery.

Project Support

Assist with the planning, testing, and implementation of IT projects.
Support the rollout of new technologies and solutions across the business.
Help document processes and procedures for new systems and services.

Team Collaboration

Work closely with colleagues across the IT function.
Share knowledge and contribute to a collaborative team environment.
Support the ongoing success of the IT Service Desk.

What We're Looking ForEssential Skills & Experience

Previous experience in a customer-facing IT support role, ideally within a Service Desk environment.
Strong troubleshooting skills across hardware, software, and IT systems.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Experience using helpdesk or ticket management systems.
Strong organisational skills with the ability to prioritise workloads and meet deadlines.
Experience documenting solutions and maintaining support knowledgebases.

Desirable Skills & Experience

Experience working with escalation processes and second- or third-line support teams.
Knowledge of Active Directory, Microsoft Windows, and Microsoft 365 applications.
Understanding of ITIL principles or IT service management best practices.
Experience supporting mobile devices, including iOS and Android.
Basic understanding of networking and IT infrastructure.

What You'll Bring

We're looking for someone who embodies our values:

Trusted – Reliable, accountable, and committed to delivering high standards.
Passionate – Enthusiastic about technology and helping others.
Dynamic – Proactive, adaptable, and solutions-focused.
Collaborative – A strong team player who builds positive working relationships.

Why Join Us?

This is an excellent opportunity to develop your IT career within a supportive and forward-thinking team. You'll gain exposure to a wide range of technologies, contribute to exciting projects, and play a key role in delivering outstanding IT services across the business.

Ready to take the next step in your IT career? Apply today and become part of our team.

Job Type: Full-time

Work Location: In person

Direkt bewerben

Erweiterte Suche

it Jobs in kerpen

First Line Support Technician IT

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Junior-IT-Systemadministrator m/w/d

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Fachinformatiker/in (d/m/w) - Systemintegration

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IT-Netzwerktechniker, KNX & Smart Home - Administrator (w/m/d)

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IT-Administrator*in in Teilzeit

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IT-Service Mitarbeiter*in

App Tester Backend (remote) (m/w/div)

SharePoint Administrator

IT Consulting Team Lead Microsoft Dynamics 365 CRM/CE (m/w/d)

.NET/C# Softwareentwickler

Technischer Support für unser Produkt ifaNX

IT Koordinator Operational Technology (OT) (m/w/d)

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