20 beste Stellen als it support in hürth, nw – aktuell auf Personalsuche

First Line Support Technician IT
MM Flowers —Euskirchen
- Vollzeit
- Windows
- Erfahrung in der IT
Direkt bewerben
5 Tage
IT-Support Engineer (m/w/d)
Emons —Köln
- Online-Bewerbung
- Englisch
- Erfahrung in der IT
- Flexible Arbeitszeiten
Direkt bewerben
2nd Level Software Support (m/w/d)
Wolters Kluwer —Hürth
- Vollzeit
- Englisch
- Microsoft Office
- Erfahrung mit Netzwerken
- Weiterbildungsprogramme
- Flexible Arbeitszeiten
3 Tage
IT Associate - Focus AI (all genders) - BCG Platinion
Boston Consulting Group —Köln
- Informatik
- Master
- Mit Reiseanteil
IT Support Specialist - Service Desk (m/w/d)
Xecuro GmbH —Bonn
- Vollzeit
- Erfahrung in der IT
Mitarbeiter (m/w/d) IT Support
SUXXEED Sales for your Success GmbH —Köln
- 36.000 € – 40.000 € pro Jahr
- Englisch
- Erfahrung in der IT
Direkt bewerben
Mitarbeiter Service Desk 1st & 2nd Level Support (m/w/d)
Griesemann Gruppe GmbH & Co. KG —Wesseling
- Vollzeit
- Mitarbeiter-Rabatt
- Flexible Arbeitszeiten
Direkt bewerben
Mitarbeiter Sales Support (m/w/d)
Wolters Kluwer —Hürth
- Vollzeit
- CRM-Software
- Vertrieb
- Kundenberatung
- Weiterbildungsprogramme
- Flexible Arbeitszeiten
IT-Systemadministrator (w/m/div.) 1st & 2nd Level Support
PKV Verband der Privaten Krankenversicherung e. V. —Köln
- Vollzeit
- Wartung
- Windows
- Microsoft Office
- Gleitzeit
- Homeoffice-Möglichkeit
MITARBEITER (M/W/D) IT SUPPORT
Buir-Bliesheimer Agrargenossenschaft eG —Nörvenich
- Teilzeit
- Microsoft Office
- Erfahrung in der IT
IT-Systemadministrator (w/m/div.) 1st & 2nd Level Support
Verband der Privaten Krankenversicherung e.V. —Köln
- Vollzeit
- Wartung
- Windows
- Microsoft Office
- Gleitzeit
- Homeoffice-Möglichkeit
IT-Service Desk / IT-Support (m/w/d)
GVV Kommunalversicherung —Köln
- Windows
- Erfahrung in der IT
- Weiterbildungsprogramme
- Flexible Arbeitszeiten
5 Tage
IT-Fachinformatiker*
hitschler International GmbH & Co. KG —Hürth
- Per E-Mail
- Informatik
- Erfahrung in der IT
- Weiterbildungsprogramme
Direkt bewerben
IT Desktop Support
Axiom Technologies —Köln
- Vollzeit
- Informatik
- Software-Fehlerbehebung
- Windows
- Flexible Arbeitszeiten
IT Application Support Specialist (w/m/d)
TÜV Rheinland Service GmbH —Köln
- Vollzeit
- Informatik
- Englisch
- Microsoft Office
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Support / Technical Support (m/w/d)
IT Systemhaus Schlimgen UG (haftungsbeschränkt) —Bergisch Gladbach
- Ab 2.400 € pro Monat
- Vollzeit
- Hybrides Arbeiten
- Erfahrung mit Netzwerken
- POS
- Linux
- Kostenloser Parkplatz
- Weiterbildungsprogramme
Direkt bewerben
9 Tage
IT-Service Mitarbeiter*in
Kölner Verkehrs-Betriebe AG —Köln
- Homeoffice-Möglichkeit
- Employee Assistance Program
10 Tage
Koordinator IT Operations (m/w/d)
REWE Group —Köln
- Online-Bewerbung
- ERP-Systeme
- Englisch
- Microsoft Office
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
IT Servicedesk Mitarbeiter:in (w/m/d)
Rheinische Hochschule Köln gGmbH —Köln
- Vollzeit
- Windows
- Microsoft Office
- Weiterbildungsprogramme
4 Tage
Werkstudent IT Support & Requirements (m/w/d)
Ströer SE & Co. KGaA —Köln
- Englisch
- Homeoffice-Möglichkeit

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First Line Support Technician IT

MM Flowers -
Euskirchen

Direkt bewerben

Details zur Stelle

Vollzeit
vor 5 Tagen

Qualifikationen

iOS
Windows
Android
Hardware
Erfahrung in der IT
Active Directory
Helpdesk

Vollständige Stellenbeschreibung

Support Technician

Location: Kolumbusstr. 62 Euskirchen
Hours: Full-time, 40 hours per week (typically Monday-Friday)
Reporting to: IT Service Operations Manager

Join Our IT Team

We're looking for a passionate and customer-focused Support Technician to join our growing IT team. This is an exciting opportunity for someone who enjoys solving problems, helping people, and working with technology in a fast-paced business environment.

As the first point of contact for IT support across the organisation, you'll play a vital role in ensuring colleagues receive exceptional technical assistance and outstanding customer service. You'll be responsible for diagnosing and resolving IT issues, managing service requests, maintaining our knowledgebase, and supporting wider IT projects that enhance the user experience across the business.

If you're proactive, motivated, and thrive on delivering excellent customer support, we'd love to hear from you.

What You'll Be DoingIT Support & Service Desk

Act as the first point of contact for IT-related incidents and service requests.
Diagnose and resolve hardware, software, and application issues efficiently.
Log, manage, and update support tickets through the helpdesk system.
Monitor and prioritise tickets to ensure service levels are met.
Escalate more complex issues to senior IT team members when required.

Customer Service

Deliver a first-class support experience to colleagues across the business.
Communicate clearly and professionally, keeping users informed throughout the resolution process.
Manage expectations and ensure a positive customer experience.

Knowledge Sharing & Continuous Improvement

Create and maintain knowledgebase articles, guides, and solutions.
Identify recurring issues and recommend improvements to prevent future incidents.
Contribute ideas to improve support processes and overall service delivery.

Project Support

Assist with the planning, testing, and implementation of IT projects.
Support the rollout of new technologies and solutions across the business.
Help document processes and procedures for new systems and services.

Team Collaboration

Work closely with colleagues across the IT function.
Share knowledge and contribute to a collaborative team environment.
Support the ongoing success of the IT Service Desk.

What We're Looking ForEssential Skills & Experience

Previous experience in a customer-facing IT support role, ideally within a Service Desk environment.
Strong troubleshooting skills across hardware, software, and IT systems.
Excellent communication skills with the ability to explain technical concepts to non-technical users.
Experience using helpdesk or ticket management systems.
Strong organisational skills with the ability to prioritise workloads and meet deadlines.
Experience documenting solutions and maintaining support knowledgebases.

Desirable Skills & Experience

Experience working with escalation processes and second- or third-line support teams.
Knowledge of Active Directory, Microsoft Windows, and Microsoft 365 applications.
Understanding of ITIL principles or IT service management best practices.
Experience supporting mobile devices, including iOS and Android.
Basic understanding of networking and IT infrastructure.

What You'll Bring

We're looking for someone who embodies our values:

Trusted – Reliable, accountable, and committed to delivering high standards.
Passionate – Enthusiastic about technology and helping others.
Dynamic – Proactive, adaptable, and solutions-focused.
Collaborative – A strong team player who builds positive working relationships.

Why Join Us?

This is an excellent opportunity to develop your IT career within a supportive and forward-thinking team. You'll gain exposure to a wide range of technologies, contribute to exciting projects, and play a key role in delivering outstanding IT services across the business.

Ready to take the next step in your IT career? Apply today and become part of our team.

Job Type: Full-time

Work Location: In person

Direkt bewerben

Erweiterte Suche

it support Jobs in hürth, nw

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Mitarbeiter Sales Support (m/w/d)

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IT-Fachinformatiker*

IT Desktop Support

IT Application Support Specialist (w/m/d)

Support / Technical Support (m/w/d)

IT-Service Mitarbeiter*in

Koordinator IT Operations (m/w/d)

IT Servicedesk Mitarbeiter:in (w/m/d)

Werkstudent IT Support & Requirements (m/w/d)

Ich möchte aktuelle Job-E-Mails für Stellen als it support in hürth, nw erhalten

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