6 beste Stellen als helpdesk english in berlin – aktuell auf Personalsuche

You’ll be part of the IT Engineering and Operations team in Berlin, in the Solutions Engineering part, to help design security across our tools and devices, provide local and remote support to the company employees in Berlin’s office, and in other countries remotely
You’ll follow our processes and implement new ones with documentation
You are ensuring that our infrastructure are working as expected and fix issues proactively where necessary
You’re improving workflows and processes and help to save costs and improve efficiency
You are ensuring the systems availability, security and compliance of our internal networks and collaborate with our sys admins on monitoring of hosted systems
You are analyzing and resolving malfunctions in operations
You’ll provide support via our ticketing system and by connecting to devices remotely, or by visiting users
You ensure that users are respecting all policies and are in compliance, or act to correct the issues by supporting them
You are helping in the design and implementation of our management tools, network, security and ticket management
You’ll work with Addigy (MDM tool), Apple Business Manager, Google Workspace,, Snipe-IT (Asset management), 1Password, Britella, Okta. Atlassian, and will help to maintain and improve these systems
You’ll help to work on bigger projects in the team
You are directly reporting to the IT Helpdesk Lead

Your profile

You have strong knowledge of macOS, Google Workspace, MDM, and Okta or similar
You are providing solutions and help to implement new things without disrupting the actual services
You are customer oriented and able to provide support with ITIL like methodology
You have experience with scripting
You have experience with MDM deployment tools (Addigy, JAMF, Intune)
You have at least 5 years of experience in this domain and deepen your skills through certifications and further education
You have the distinct ability to work in a team
You are fluent in English, german skills are a plus
You have a solution-oriented way of thinking and are working with a technical hands-on mentality

What we offer

Great opportunities for personal and professional development
A culturally-diverse environment that fosters collaboration
You are at the source of the best health products in the market with a high employee discount
Fair compensation
An office in the heart of Berlin, located in the beautiful Mercator-Höfe on Potsdamer Straße
An unlimited supply of delicious organic tea and our very own tea sommelier
The BVG company ticket or a Swapfiets bicycle also for private use
The Urban Sports membership
Coach guided monthly company running group
A 1Password Family membership

About us

Sunday Natural emerged from a long-standing passion and research in the fields of health, healing, and personal growth. The lack of natural, high-quality products on the market was the original motivation for founding Sunday Natural in 2013. We aim to produce the products we ourselves would love to buy – as natural as possible, absolutely pure, free from any additives, and of the highest quality. In a strategic partnership with CVC, Sunday Natural is now one of Germany's most renowned quality manufacturers, with its own research and development department in Berlin. For the continuous improvement of our products, we collaborate with selected research institutes, scientists, therapists, farmers, and professional associations.

We take our ecological responsibility very seriously: that’s why the majority of our product range is vegan. We also take an innovative approach to packaging: most of our products are packaged in glass, making them almost entirely recyclable.

Our diverse team in Berlin consists of over 350 employees from more than 40 nationalities and continues to grow – but at a sustainable pace. Our goal is to foster a collaborative, supportive, and inclusive work environment with a diverse group of motivated, talented, and visionary team members.

We highly value equality of opportunity and inclusivity, and we would like to particularly encourage women and candidates from under-represented backgrounds to apply, even if you don’t match with 100% of the requirements.

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