Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sounds interesting?
Then come and join our global team as Service Product Owner (f/m/d) for data driven services.
In this pivotal role, you will shape the future of remote connectivity and platform strategies for Customer Service across our X-Ray Products fleet and future offerings.
Choose the best place for your work – Within the scope of this position, it is possible, in consultation with your manager, to work mobile (within Germany) up to an average volume of 60% of the respective working hours.
Even more flexibility? Mobile working from abroad is possible for up to 30 days a year under certain conditions and in selected countries.
Your tasks and responsibilities:
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You drive the development and implementation of data-driven services and analytics initiatives for X-Ray products, transforming operational data into actionable insights and customer value.
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As product manager for digital tools and initiatives (e.g.: SONAR, OneAI for XP), you continuously develop analytics capabilities to improve service performance, business decisions and growth.
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You represent Customer Services (CS) in cross-functional initiatives and shape the future of predictive and proactive innovations & digital offerings.
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You identify and evaluate new revenue opportunities, service offerings, and innovative contract models, that contribute to sustainable business growth and enhanced customer outcomes. You drive the topics in the agile working environment within CS and XP.
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You monitor product portfolio, field performance data, perform country benchmarking, analyze service notifications and installed-base trends, and identify opportunities to improve service quality, reliability, and customer satisfaction.
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As the expert for Installed Product Base topics, you provide data-driven insights and decision support to stakeholders across Customer Services and Business Lines. You develop business cases, financial models and dashboards to prioritize initiatives and measure the impact of service and product improvements throughout the product lifecycle.
To find out more about the specific business, have a look at https://www.siemens-healthineers.com/products-services.
Your qualifications and experience:
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You hold a master’s degree in medical engineering, Informatics, business & data analytics, or in a related field.
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You have several years of experience within healthcare or customer services and a profound understanding of medical technology. Experience as a Product Manager would be of advantage.
- You have experience in data analytics and modelling.
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You possess strong analytical capabilities and proven experience in working with large datasets, dashboards, and business intelligence solutions.
Your attributes and skills:
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You thrive in a collaborative team environment and consistently focus on achieving impactful, result-driven outcomes.
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You take initiative and approach challenges with a solution-oriented mindset, continuously seeking ways to improve processes and deliver value.
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You are customer-, service- and business oriented combined with an autonomous and structured way of working.
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You can manage a cross-departmental stakeholder environment.
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You possess a proactive mindset, strong problem-solving abilities, and a passion for driving innovation through data, digitalization, and service transformation.
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You are fluent in English, both written and spoken, and enjoy collaborating with international stakeholders across diverse teams and regions.
Our global team:
Siemens Healthineers is a leading global medical technology company. 74,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.
Our culture:
Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success. Check our Careers Site at https://www.siemens-healthineers.com/de/careers
As an equal opportunity employer, we welcome applications from individuals with disabilities.#myabilityshs
Wish to find out more before applying? Contact us: [email protected], if you wish to discuss any initial questions with our recruitment team. The contact person handling this job ad is Vithusha Tharmalingam.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started.
To all recruitment agencies:
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.
