20 beste Stellen als amazon customer support in berlin – aktuell auf Personalsuche

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amazon customer support jobs near berlin

Group Product Manager

BLACKLANE -
Berlin

Direkt bewerben

Details zur Stelle

Leistungen

Kostenfreies oder vergünstigtes Deutschland-Ticket

Qualifikationen

Produktmanagement

Vollständige Stellenbeschreibung

YOUR CHALLENGE

At Blacklane, we're redefining what premium mobility looks like and making it sustainable in the process. As we scale globally, the systems that power our chauffeur network are becoming as important as the experience we deliver to guests. That's where you come in.

We are looking for a Group Product Manager to lead our Chauffeur Domain: the engine behind how chauffeurs join our platform, how supply is managed, how rides are priced and dispatched, and how our marketplace operates at scale. This is a high-ownership, high-impact role at the intersection of operations, data, and product and it's one of the most complex and consequential domains in the company.

What you will own

You will lead a domain of five teams and five Product Managers, each with their own roadmap and KPIs. Your job is to set the direction, sharpen the strategy, and focus on improving the business.

Define and drive the product vision and priorities for the Chauffeur Domain, ensuring every team is working on the highest-impact problems
Manage, mentor, and grow five Product Managers across different seniority levels
Partner closely with engineering, data science, and operations to solve genuinely hard technical problems
Balance chauffeur and partner needs against guest experience requirements, making smart trade-offs at pace
Stay close to market dynamics and partner behaviour to keep the strategy sharp and the roadmap grounded
Serve as the domain's senior voice across the business with leadership, with partners, and with the teams building alongside you

ABOUT YOU

5+ years in product management, with at least 4 years managing Product Managers
A track record of owning complex product domains end-to-end and shipping data-driven improvements that moved the needle
Strong analytical instincts, you're comfortable in the data and know how to use it to make decisions and influence others
Excellent communication skills, whether you are aligning a cross-functional team or presenting strategy to the executive team
Experience working in fast-paced, technically complex environments where the problems don't come with obvious answers
Bonus: background in ride-hailing, logistics, marketplace, or operations products

Why this role

The Chauffeur Domain is where supply meets demand, where technology meets operations, and where getting it right has a direct impact on Blacklane's ability to grow. This is a perfect role if you want to lead a high-performing team, tackle problems with real complexity, and help shape the future of sustainable mobility.

About Blacklane

Our mission is simple but powerful: to become the world's leading premium, global chauffeur service. Operating in 50+ countries, we reimagine chauffeur-driven rides by prioritizing reliability, innovation, and first-class service at every step. Blacklane is also at the forefront of sustainable mobility efforts, continuously working to reduce our operational impact on the planet.

Our Company Culture & Values

Blacklane has grown from a two-person startup in Berlin to a global team of over 300 people representing 54+ nationalities. Our culture is powered by our commitment to three core values: Care, Drive and Excellence.

Care - We are invested in each other's well-being and professional growth.
Drive - We act with pace and determination. We are ambitious, committed to a growth mindset, and champion ownership and delivery.
Excellence - We understand our customers so we can exceed expectations.

We support our people through initiatives like Employee Resource Groups (ERGs), mentorship programs that bring our values to life.

We welcome—and actively support—employees to create or join the communities that are important to them.

✨ Why join Blacklane?

At Blacklane, our Compensation and Benefits strategies are designed to be fair and market-aligned. We combine base salary with variable elements and long-term incentives as part of our overall rewards framework.

In addition, we offer a benefits package tailored to each location, supporting health, wellbeing, time off, learning, and local needs. Some of the benefits for this role and country include:

Local perks – Germany (Berlin HQ)

Monthly BVG / Deutschlandticket subsidy to support your commute

Private pension plan with 20% employer contribution up to a monthly cap

Subsidised healthy meals via BellaBona

28 vacation days per year, increasing with tenure
Your Mental and Physical Health No compromise with Nilo and Wellhub
Hybrid setup: 3 days a week in our Berlin HQ, right in the heart of Schöneberg
Continuous learning & certified coaching
Fair pay and benefits tailored to local markets

Long-term incentive scheme
Mystery Rides: Quarterly Voucher to enjoy personal trips around the world with Blacklane and experience our service from a guest's perspective.

At Blacklane, we believe transparency builds trust. Selected candidates will receive salary information for this role before the interview stage, as part of our commitment to fair rewards and a clear, respectful candidate experience.

Do you have any questions or want to know more about our way of working? Feel free to contact us. We're happy to connect!

We place great value on equal opportunities. Therefore, we welcome everyone to apply!

Curious to see us in action? Let's go!

Watch us on Amazon Prime

Listen to our CEO in Startup insider episode #1643

Blacklane is backed by investors who share our vision: Mercedes-Benz Mobility, Tasaru, Sixt, the Al Fahim Group, Alstin Capital, RI Digital Ventures, and b2venture

Blacklane will never ask you to pay money towards any job application. Do not make payment to anyone pretending to be from Blacklane during your recruitment process. If you suspect any scam-relevant activity, please talk to us as soon as possible. We're here to take care of you throughout the recruitment process.

Direkt bewerben

Erweiterte Suche

amazon customer support Jobs in berlin

Group Product Manager

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Principal Software Engineer

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Operations Manager für Führungskräfte mit militärischem Hintergrund (m/w/d) - standortübergreifend

Legal Counsel, EMEA

Head of Underwriting (m/w/d)

Ich möchte aktuelle Job-E-Mails für Stellen als amazon customer support in berlin erhalten

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YOUR CHALLENGE

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