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Senior Administrator - Desk Side Services, AMT Asset Management Software

HCLTech -
Köln

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Details zur Stelle

vor 11 Tagen

Qualifikationen

ITIL-Zertifizierung

Vollständige Stellenbeschreibung

Cologne District, Nordrhein-Westfalen
Job Summary

Role Overview: Join a dynamic and innovative team at Ford’s Tech Lounge – a global initiative designed to provide walk-in IT support and empower employees through hands-on assistance and guidance. With 13 Tech Lounges worldwide, this role offers a unique opportunity to be part of a creative and rewarding environment where technology meets exceptional customer service. We are seeking a German and English-speaking IT support technician with strong customer service skills to deliver face-to-face technical assistance to employees at our German Tech Lounge. You will play a key role in enhancing user productivity, satisfaction, and engagement by resolving technical issues, offering expert advice, and showcasing new digital tools and capabilities.

Key Responsibilities

Key Responsibilities: · Deliver direct, in-person IT support for corporate devices (desktops, laptops, mobile phones), telecom services, email systems, and other digital workplace tools. · Provide walk-up and deskside support within the designated coverage area. · Conduct triage and troubleshooting, offer guidance, and develop solutions for common challenges with office software and tools. · Collaborate with internal IT teams to ensure effective problem resolution and root cause analysis. · Manage customer queues and maintain accurate support documentation. · Identify and escalate issues proactively to the Tech Lounge Lead. · Contribute ideas to prevent recurring incidents and improve overall employee productivity. · Promote a culture of continuous learning and knowledge sharing. · Ensure a world-class support experience with a strong focus on quality and customer satisfaction.

Technical Responsibilities: · Respond to user inquiries related to hardware, software, and networking. · Set up and configure equipment, including operating systems and applications. · Perform remote and on-site troubleshooting. · Maintain detailed records of technical issues and resolutions. · Apply software updates and security patches. · Provide clear, user-friendly instructions and support.

Skill Requirements

Required Qualifications: · Fluency in German and English (spoken and written) is mandatory. · Proven experience in a Desktop Support Engineer or similar IT support role. · Hands-on expertise with Windows, Linux, and macOS. · Strong knowledge of office productivity tools, computer peripherals, network security, and antivirus software. · Excellent problem-solving and communication skills. · Customer-focused mindset with the ability to multitask effectively.

Other Requirements
1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: Certification In Asset Management Or Related Fields
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