20 beste Stellen als check agent in berlin – aktuell auf Personalsuche

Knowledge & Process Manager
GetYourGuide —Berlin
- Hybrides Arbeiten
- Kundenberatung
- Künstliche Intelligenz
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Direkt bewerben
5 Tage
Associate Product Manager, Agent AI - (Logistics, Service)
Delivery Hero —Berlin
- Vollzeit
- Hybrides Arbeiten
- SQL
- Machine Learning
- Produktmanagement
Direkt bewerben
5 Tage
Senior Android Engineer, Consumer Mobile Platform
Wolt —Berlin
- Vollzeit
- Systemdesign
- Künstliche Intelligenz
- Kommunikationsfähigkeit
AI Product Engineer - ClickStack
ClickHouse —Berlin
- Bereitschaftsdienst
- Homeoffice
- Master
- Datenbanken
- Künstliche Intelligenz
2 Tage
Senior GenAI Engineer
Hawk —Berlin
- Vollzeit
- Hybrides Arbeiten
- Master
- Python
Werkstudent: AI Research & Data Evaluation
LILT —Berlin
- Teilzeit
- Hybrides Arbeiten
- Informatik
- Salesforce
- Machine Learning
Front Office Shiftleader (d/w/m)
Leonardo Berlin Mitte —Berlin-Mitte
- Vollzeit
- Englisch
- Organisationstalent
- Empfang
Direkt bewerben
Senior Product Manager, Flights
Priceline.com —Berlin
- Vollzeit
- Hybrides Arbeiten
- Produktmanagement
- APIs
- Künstliche Intelligenz
Junior Applied AI Engineer (m/f/d)
home24 SE —Berlin
- Vollzeit
- Hybrides Arbeiten
- Informatik
- Bachelor
- JavaScript
- Homeoffice-Möglichkeit
AI Engineering Manager | Remote | Europe
n8n —Berlin
- Vollzeit
- Homeoffice
- Master
- APIs
- Künstliche Intelligenz
- Lebensversicherung
Applied Research Scientist [Machine Visibility]
saas.group —Berlin
- Homeoffice
- Master
- SQL
- Künstliche Intelligenz
Direkt bewerben
Applied AI Engineer (m/f/d)
home24 SE —Berlin
- Vollzeit
- Hybrides Arbeiten
- Informatik
- Master
- Bachelor
- Homeoffice-Möglichkeit
Customer Success Manager (Mid Market) (Fluent in German) (Position located in Berlin, Germany)
KnowBe4 —Berlin
- Microsoft Word
- CRM-Software
- Microsoft Excel
- Empfehlungsprogramm
Direkt bewerben
12 Tage
Marketing-Stratege (m/w/d) - Mini-Job
snipKI —Berlin
- Homeoffice
- Künstliche Intelligenz
- Marketing
Direkt bewerben
Senior Software Engineer, Accessibility
Synthesia —Berlin
- Ab 120.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Master
- Künstliche Intelligenz
- Kommunikationsfähigkeit
2 Tage
Senior FinOps & Cloud Analyst
Qdrant —Berlin
- Vollzeit
- Homeoffice
- SQL
- Python
- Flexible Arbeitszeiten
Direkt bewerben
Neuroscience, HCI & Cognitive Research Lead (All Gender)
Doodle —Berlin
- Hybrides Arbeiten
- Doktorat
- Master
- Psychologie
Direkt bewerben
3 Tage
Head of Growth Channels Partnerships
GetYourGuide —Berlin
- Hybrides Arbeiten
- Marketing
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Direkt bewerben
10 Tage
Associate Technical Success Manager - EMEA
Qdrant —Berlin
- Vollzeit
- Homeoffice
- Azure
- AWS
- Künstliche Intelligenz
- Flexible Arbeitszeiten
Direkt bewerben
5 Tage
Engineering Manager (m/f/d)
Superchat —Berlin
- Management-Erfahrung
- Java
- AWS
Direkt bewerben

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Knowledge & Process Manager

GetYourGuide -
Berlin

Direkt bewerben

Details zur Stelle

vor 5 Tagen

Leistungen

Homeoffice-Möglichkeit
Firmenevents
Mitgliedschaft im Fitnessstudio

Qualifikationen

Kundenberatung
Prozessverbesserung
Six Sigma
Zendesk
Künstliche Intelligenz

Vollständige Stellenbeschreibung

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it's all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

The Care Operations team at GetYourGuide sits at the heart of delivering exceptional experiences for our customers, suppliers, and partners. Through a relentless focus on quality, efficiency, and continuous improvement, the team drives the operational standards that underpin GetYourGuide's ability to scale world-class customer service. We work cross-functionally across the business to ensure that every touchpoint in the customer journey is supported by robust processes, accurate knowledge, and a culture of excellence.

Within Care Operations, the Process Improvement, Quality Assurance and Learning Excellence team owns the systems, knowledge, and workflows that enable our teams to operate at their best. As GetYourGuide transitions to AI-powered customer service, this team is at the forefront of a critical transformation — evolving our knowledge base architecture to serve both human agents and AI systems, and ensuring that the processes underpinning our operations are fit for the future.

Your mission

As Knowledge & Process Manager, you will lead a team of five Knowledge & Process Senior Specialists and own the strategy that makes our AI transformation a success. You will be the driving force behind how we design, document, and continuously improve the operational processes and knowledge systems that power our B2C and B2B service functions.
Lead, develop, and manage a team of five Knowledge & Process Senior Specialists, setting clear direction, priorities, and performance expectations
Own process as a system within Care Operations — designing, implementing, and continuously improving end-to-end operational workflows that drive efficiency, quality, and customer satisfaction across B2C and B2B
Define and execute the knowledge base strategy for GetYourGuide's Care function, ensuring it serves as an accurate and reliable source of truth for both human agents and AI systems
Lead the transformation of the knowledge base architecture to support AI agents, including developing frameworks for writing and structuring knowledge that AI systems can reliably consume
Maintain and govern knowledge base quality and accuracy in Zendesk, establishing clear ownership, maintenance cadences, and quality standards across contributing teams
Partner with cross-functional stakeholders to implement knowledge base architecture across multiple teams, guiding ownership models and ensuring alignment with broader Care and product strategy
Drive process improvement initiatives using data and KPIs, identifying opportunities to reduce friction, improve cycle times, and enhance the customer and agent experience

Your toolkit

Proven experience leading a team in an operations environment, with a track record of developing specialists and delivering results through others
Strong experience owning process as a system — designing, documenting, and improving operational workflows at scale within a customer care or operations function
Demonstrated ownership of knowledge management strategy and architecture, including defining governance models, content standards, and maintenance frameworks
Hands-on experience building and optimising knowledge bases for AI agents — including writing knowledge for AI consumption and structuring content for AI system retrieval
Familiarity with process improvement methodologies (e.g. Lean Six Sigma, Agile) applied in the context of operational and AI-driven environments
Experience working with Zendesk or a comparable customer service platform, with an understanding of how knowledge management integrates with ticketing and agent workflows
Strong analytical and critical thinking skills — able to use data and KPIs to diagnose problems, prioritise initiatives, and measure impact
Excellent communication and stakeholder management skills, with the ability to translate complex operational or technical concepts for diverse audiences
Fluent in English

Extras that give you an edge

Background in customer care operations

How we'll make your career journey extraordinary

Annual personal growth budget and mentorship programs for continuous learning and development
Work from anywhere in the world for 30 days per year
A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
Monthly transportation and fitness budget
Discounts for you, your friends, and family on GetYourGuide activities
Language reimbursement program
Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out 'how we hire' and 'life at GetYourGuide'. If you have any further questions, please don't hesitate to get in touch at [email protected].

We're an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

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Direkt bewerben

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Knowledge & Process Manager

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Head of Growth Channels Partnerships

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Engineering Manager (m/f/d)

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Change the way the world travels

Your mission

Your toolkit

Extras that give you an edge

How we'll make your career journey extraordinary

How to apply

We're an equal opportunities employer

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