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Technical Account Manager (DACH) (m/f/t)

zeotap -
Home Office

Jetzt bewerben

Details zur Stelle

Leistungen

Flexible Arbeitszeiten

Qualifikationen

Mobile Anwendungen
Google Cloud Platform
Projektmanagement
JavaScript
Scripting
APIs
Debugging
Analytik

Vollständige Stellenbeschreibung

DESCRIPTION

The Technical Account Manager (TAM) takes ownership of and is responsible for the implementation of the Zeotap customer data platform (CDP). TAM's ensure quick, high-quality, and comprehensive execution of CDP delivery, from initial setup and onboarding to ongoing adoption of new product capabilities. TAMs work closely with Solution Engineers, Account Executives and Customer Success Managers to ensure comprehensive account transition from pre-sales to post-sales and smooth delivery of all technical requirements and architected solutions including integration with existing customer systems.

TAM's also work very closely with Zeotap’s internal product, engineering, infrastructure, and support teams during implementation of all client requirements and on informing their future product development and roadmap.

This role is available for remote work within Germany.

Impact

Technical Account Managers play a leading role in customers’ initial and ongoing experience with the Zeotap platform and are therefore critical to the success of the overall business. Moreover, TAM's are the subject matter experts in Zeotap’s product portfolio and are able to educate both external and internal stakeholders on different modules and capabilities.

Responsibilities

Ensure accurate configuration and integration of Zeotap CDP on customers’ test and production environments
Analyse customers’ needs and suggest upgrades or additional features to meet their requirements
Drive clarity on immediate use-cases and programme manage the execution
Partner with customers and internal stakeholders to drive consensus on mutual success
Educate customers on the best practices and effective use of the Zeotap platform
Work offsite and onsite (as necessary) to troubleshoot and diagnose implementation issues on the different levels of solutions
Act positively and respond promptly to the customer’s requests/tickets
Establish Best Practices and repeatable playbooks for CDP integration and implementation
Analyse customer support requirements and identify areas for automation and efficiency gains
Review and ensure accuracy of technical documentation
Adhere to Zeotap’s company, privacy and information security policies and procedures
Provide product teams with customer feedback to help identify potential new features or enhancements

REQUIREMENTS

Experience with data products, in particular data validation and analytics
Prior experience with JS and SDK implementation and debugging, RESTful APIs
Familiarity with command line, scripting syntax, SQL
Familiarity with data warehousing tools such as BigQuery and GCP cloud
Understanding of web and mobile applications
Exposure to single sign-on (SSO) integration
Experience with large-scale project management and delivery
Interpersonal, communication and client management skills
You speak German and English fluently

ABOUT US

Why Zeotap?

Innovative Work

Work on AI solutions that are reshaping customer intelligence.

Collaborative Culture

Join a global team spanning 40+ countries, where every voice matters.

Ownership

Take advantage of an environment that empowers you to actively drive your career progression by offering responsibility, flexibility and trust.

BENEFITS

What You’ll Get

Competitive salary + bonuses

Comprehensive health and wellness benefits

Flexible working hours and a remote-first policy

Generous vacation and paid time off

Employee stock options

Jetzt bewerben

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