20 beste Stellen als data analyst in dietzenbach – aktuell auf Personalsuche

Service Analyst
WallStreetDocs —Frankfurt am Main
- Vollzeit
Intern, Valuation Services
Kroll —Frankfurt am Main
- Vollzeit
- Wirtschaft
- Kommunikationsfähigkeit
- Umzugskostenzuschuss
Off-Cycle Intern - Capital Solutions, Debt Advisory (Q1, 2027)
Houlihan Lokey —Frankfurt am Main
- Vollzeit
- Finanzwirtschaft
- Master
- Hochschulreife
Senior Validation Manager with S4 Hana experience and German speaking
Fusion Consulting —Frankfurt am Main
- Vollzeit
- Hybrides Arbeiten
- Informatik
- Bachelor
- Führungserfahrung
Direkt bewerben
Senior Business Analyst
Luxoft —Frankfurt am Main
Pipeline & Business Analyst - Information Display Europe (m/f/d)
LG Chem —Eschborn
- Finanzwirtschaft
- Bachelor
- Wirtschaft
1 Tag
Senior Data Engineer (m/w/d)
Atos —Frankfurt am Main
- Kommunikationsfähigkeit
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Revenue Management Analyst - Frankfurt
Etihad Airways —Frankfurt am Main
- Vollzeit
- Bachelor
2 Tage
M&A - VICE PRESIDENT HEALTH CARE (m/f/d)
Alantra —Frankfurt am Main
- Vollzeit
- Aufstiegsmöglichkeiten
Project Leader, Risk & Compliance - Insurance
Boston Consulting Group —Frankfurt am Main
- Vollzeit
- Führungserfahrung
Quantitative Model Developer (f/m/d)
Deutsche Börse —Frankfurt am Main
- Hybrides Arbeiten
- Informatik
- Master
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
6 Tage
Senior Cost Controller (m/f/d) - Life Science Construction
Linesight —Frankfurt am Main
- Vollzeit
- Finanzwirtschaft
- Wirtschaft
ECC Associate Analyst - m/f/d ( R-19758)
Dun & Bradstreet —Frankfurt am Main
- Wochenendarbeit möglich
- Hybrides Arbeiten
- Informatik
Direkt bewerben
23 Std.
Security Architect (m/f/d)
EPAM Systems, Inc. —Frankfurt am Main
- Informatik
- Bachelor
Senior Integration Architect (m/f/d)
Dentsu —Frankfurt am Main
- Vollzeit
- Führungserfahrung
- Kommunikationsfähigkeit
Associate - Financial Restructuring
Houlihan Lokey —Frankfurt am Main
- Vollzeit
- Kommunikationsfähigkeit
Senior Consultant Energy Utilities (all genders) - BCG Platinion
Boston Consulting Group —Frankfurt am Main
- Wirtschaft
Senior IT PM- Delivery (m/f/d) (German speaking)
Fusion Consulting —Frankfurt am Main
- Vollzeit
- Homeoffice
- PMP
Direkt bewerben
SOC Automation (Senior) Consultant (m/w/d)
NVISO —Frankfurt am Main
- 69.000 € – 91.000 € pro Jahr
- Hybrides Arbeiten
- Flexible Arbeitszeiten
Direkt bewerben
Risk Controlling Executive
CMC Markets —Frankfurt am Main
- Vollzeit
- Finanzwirtschaft

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Service Analyst

WallStreetDocs
Frankfurt am Main

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

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Vollständige Stellenbeschreibung

Location: Flexible (London / Frankfurt)

Role Overview

We are looking for a Service Analyst in Germany to play a key role in elevating our IT support operations within a fast-paced fintech environment.
You will act as a senior reference for the team in Brazil, combining hands-on client IT support with operational leadership, mentoring, and continuous improvement initiatives.

Key Responsibilities

Deliver high-quality Level 1 and Level 2 technical support to customers, including investment banks, ensuring timely and effective resolution of incidents and requests.
Act as the primary escalation point for complex, high-impact, or business-critical issues, driving them to resolution with urgency and accountability.
Serve as a senior technical reference for the team, providing guidance on troubleshooting, best practices, and effective customer communication.
Apply ITIL best practices across incident, problem, and request management to ensure consistent and efficient service delivery.
Perform root cause analysis (RCA) to identify underlying issues, proactively detect trends, and implement preventive measures.
Investigate and resolve technical issues involving APIs, system integrations, logs, and data formats such as XML and JSON.
Mentor and support junior analysts, enhancing their technical capabilities and improving first-contact resolution rates.
Identify gaps in processes, documentation, and tools, and lead continuous improvement initiatives to optimize support operations.
Collaborate closely with Engineering and Product teams to address recurring issues and improve system reliability and user experience.
Manage customer escalations with professionalism, ensuring clear communication and maintaining strong client relationships.
Act as a liaison between local support operations in Brazil and global stakeholders, ensuring alignment and effective communication across regions.

Essential Requirements

Strong experience in IT Support / Service Desk roles, with senior-level exposure in software or SaaS.
Demonstrated ability to work independently on complex investigations beyond basic L1 troubleshooting.
Strong knowledge of ITIL practices, including Incident, Problem, and Change Management (certification is a plus).
Experience with ITSM tools (e.g., Jira, Zendesk, or similar).
Practical experience troubleshooting APIs, integrations , and working with tools such as Postman .
Comfortable working with logs, system behaviour, and data formats (XML / JSON).
Strong analytical and problem-solving skills, with the ability to troubleshoot complex platform and integration issues.
Confident communicator, able to manage customer escalations calmly and professionally.
Fluent in German and English (written and spoken).

Desirable

Fintech or financial services experience.
Relevant certifications in IT Support, Networking, or Information Security (e.g., CompTIA, ITIL, or similar)
Experience leading or coordinating major incidents .
Experience coaching or mentoring junior team members.

WSD is an employer that values diversity. We highly encourage applications from appropriately qualified and eligible candidates irrespective of age, race, religion, national origin, gender, sexual orientation, gender identity and/or expression, veteran status, disability, or any other status protected by applicable law.

Jetzt bewerben

Erweiterte Suche

data analyst Jobs in dietzenbach

Service Analyst

Intern, Valuation Services

Off-Cycle Intern - Capital Solutions, Debt Advisory (Q1, 2027)

Senior Validation Manager with S4 Hana experience and German speaking

Senior Business Analyst

Pipeline & Business Analyst - Information Display Europe (m/f/d)

Senior Data Engineer (m/w/d)

Revenue Management Analyst - Frankfurt

M&A - VICE PRESIDENT HEALTH CARE (m/f/d)

Project Leader, Risk & Compliance - Insurance

Quantitative Model Developer (f/m/d)

Senior Cost Controller (m/f/d) - Life Science Construction

ECC Associate Analyst - m/f/d ( R-19758)

Security Architect (m/f/d)

Senior Integration Architect (m/f/d)

Associate - Financial Restructuring

Senior Consultant Energy Utilities (all genders) - BCG Platinion

Senior IT PM- Delivery (m/f/d) (German speaking)

SOC Automation (Senior) Consultant (m/w/d)

Risk Controlling Executive

Ich möchte aktuelle Job-E-Mails für Stellen als data analyst in dietzenbach erhalten

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