20 beste Stellen als customer success manager in birkenwerder – aktuell auf Personalsuche

Team Lead Customer Support (m/f/d), Banking - DE
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Lead Project & Program Manager (Libra - Legal AI Assistant) (m/f/d)
Wolters Kluwer —Berlin
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Office Manager (Part-Time, 20–25h)
EMnify GmbH —Berlin
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Principal Account Development Manager - ZEOS (all genders)
Zalando —Berlin
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Business Development Manager - Eastern European Markets (m/f/d)
Pliant —Berlin
- Vollzeit
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Project Manager - Business Development Automotive (f/m/x)
AUTO1 Group —Berlin
- Vollzeit
- Master
- Bachelor
- Flexible Arbeitszeiten
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Programme Manager (d/f/m) - Office of the CFO
Taxfix —Berlin
- Vollzeit
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6 Tage
Junior Projektmanager - Vollzeit (m/w/d)
Schulze Marketing —Berlin
- 4.000 € pro Monat
- Vollzeit
- Kundenberatung
- Hochschulreife
- Organisationstalent
- Weiterbildungsprogramme
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3 Tage
Strategic Partner Manager DACH
Last Mile Solutions —Berlin
- Vollzeit
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Interim Operations & Project Manager (all genders)
GROPYUS —Berlin
- Vollzeit
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11 Tage
Junior Customer Experience Consultant (x/f/m)
Doctolib —Berlin
- Per E-Mail
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Local Office Manager - Part-time
Agicap —Berlin
- Teilzeit
- Master
- Kostenlose Verpflegung
Trainee Projektmanager (Quereinstieg möglich) (m/w/d)
Schulze Marketing —Berlin
- 3.600 € pro Monat
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3 Tage
Senior HR Specialist - Recruiting & Onboarding (m/f/d) in Berlin or Konstanz
KNIME AG —Berlin-Kreuzberg
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4 Tage
Trainee Kundenbetreuer / Customer Success Manager (Quereinstieg möglich) (m/w/d)
Schulze Marketing —Berlin
- 3.600 € pro Monat
- Vollzeit
- Kundenberatung
- Hochschulreife
- Organisationstalent
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- Aufstiegsmöglichkeiten
Direkt bewerben
3 Tage
Data Protection Manager (m/f/d)
voize —Berlin
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3 Tage
Partners Ecosystem Manager (w/m/d)
Thales —Berlin
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Creator Partnership Manager
Passionfroot —Berlin
- 50.000 € – 60.000 € pro Jahr
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Direkt bewerben
Manager, Loyalty Partnerships (Germany)
paypal —Berlin
- Vollzeit
- Bachelor
- Ohne Reiseanteil

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Weitere Job-Standorte erkunden

customer success manager jobs near birkenwerder

Team Lead Customer Support (m/f/d), Banking - DE

Shine -
Berlin

Direkt bewerben

Details zur Stelle

Qualifikationen

Führungserfahrung

Vollständige Stellenbeschreibung

Shine is the financial copilot for entrepreneurs and small business owners.
Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.

Part of something bigger
Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants.
Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe.
We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal and Belgium.

Your hiring experience matters
Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive.
If this sounds like somewhere you want to grow, we'd love to hear from you.

About the Role

Kontist is the banking and tax solution for the self-employed and freelancers in Germany. As Team Lead Customer Support, you lead our support team, ensure best-in-class care for our customers, and make sure service requests are handled quickly, empathetically, and with a solution-oriented mindset. You are the interface between customers, the team, and internal functions (Product, Banking Operations, Tax Service).

Your Mission as a Team Lead Customer Support

Build, develop, and scale a high-performing Customer Support team that delivers exceptional customer experiences, drives customer satisfaction and retention, and ensures support operations remain efficient, scalable, and customer-centric as the business grows.

What You'll Do

Lead, coach, and develop the Customer Support team, fostering a high-performance culture through effective onboarding, continuous feedback, and career development.
Oversee daily support operations, including workforce planning, shift scheduling, and resource allocation to ensure consistent service across all customer channels (email, chat, and phone where applicable).
Monitor, analyze, and continuously improve key support metrics, including response and resolution times, Customer Satisfaction (CSAT), and First Contact Resolution (FCR).
Own and resolve complex customer escalations, ensuring timely, customer-focused outcomes.
Identify opportunities to optimize support workflows, knowledge management, and automation to improve efficiency and scalability.
Partner closely with Product, Banking, and other cross-functional teams to transform customer feedback into meaningful product and process improvements.
Deliver regular performance reporting and actionable insights to leadership, using data to drive operational excellence and informed decision-making.

About you

Several years of experience in Customer Support, Customer Care, or Customer Success, including experience leading or mentoring a team.
Strong leadership, communication, and coaching skills, with a genuine passion for delivering outstanding customer experiences.
A structured, analytical, and solution-oriented mindset with a continuous improvement mentality.
Experience working with customer support platforms such as Zendesk, Intercom, or similar tools.
Strong understanding of support operations, KPI management, and performance reporting.
Native-level German and professional proficiency in English.

Nice to Have

Experience in a fintech, banking, or SaaS environment.
Familiarity with self-employment, bookkeeping, accounting, or tax-related topics.
Proven experience building, scaling, or transforming customer support teams in a fast-growing organization.

Our recruitment process

1️⃣ 30' call with Talent Acquisition

2️⃣ 45' interview with Hiring Manager

3️⃣ 60' business case presentation to highlight your skills and give you a hands-on feel for the role

4️⃣ A team introduction, followed by a soft skills interview based on personality assessments to see how we can best support your growth at Shine

What we offer

Impact: This team is foundational to ensuring multiple aspects of Shine’s business is operating as the best on the market.
Ownership: Join a team and help shape its mission just as it’s getting started, with support from experienced leaders.
Innovation: Work in a dynamic, ambitious environment with space to grow and try our ideas and approaches
Mission-driven: Likes our mission to help entrepreneurs succeed by giving them better, smarter banking and administrative tools.

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.

Direkt bewerben

Erweiterte Suche

customer success manager Jobs in birkenwerder

Team Lead Customer Support (m/f/d), Banking - DE

Service Manager, Semi (w/m/d) - Berlin

Lead Project & Program Manager (Libra - Legal AI Assistant) (m/f/d)

Office Manager (Part-Time, 20–25h)

Principal Account Development Manager - ZEOS (all genders)

Business Development Manager - Eastern European Markets (m/f/d)

Project Manager - Business Development Automotive (f/m/x)

Programme Manager (d/f/m) - Office of the CFO

Junior Projektmanager - Vollzeit (m/w/d)

Strategic Partner Manager DACH

Interim Operations & Project Manager (all genders)

Junior Customer Experience Consultant (x/f/m)

Local Office Manager - Part-time

Trainee Projektmanager (Quereinstieg möglich) (m/w/d)

Senior HR Specialist - Recruiting & Onboarding (m/f/d) in Berlin or Konstanz

Trainee Kundenbetreuer / Customer Success Manager (Quereinstieg möglich) (m/w/d)

Data Protection Manager (m/f/d)

Partners Ecosystem Manager (w/m/d)

Creator Partnership Manager

Manager, Loyalty Partnerships (Germany)

Ich möchte aktuelle Job-E-Mails für Stellen als customer success manager in birkenwerder erhalten

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