20 beste Stellen als data analyst in kelkheim (taunus), he – aktuell auf Personalsuche

Service Analyst
WallStreetDocs —Frankfurt am Main
- Vollzeit
Senior Data Engineer (m/w/d)
ainovi GmbH —Eschborn
- Vollzeit
- Homeoffice
- Informatik
- Englisch
- SQL
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Salesforce Business Analyst (f/m/d)
Deutsche Börse —Frankfurt am Main
- Hybrides Arbeiten
- Kostenloser Parkplatz
- Flexible Arbeitszeiten
2 Tage
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Fitch Ratings —Frankfurt am Main
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- Master
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The Bank of New York Mellon Corporation —Frankfurt am Main
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- Bachelor
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Financial Analyst - Corporate Finance (Industrials)
Houlihan Lokey —Frankfurt am Main
- Vollzeit
- Bachelor
Senior/Principal Consultant- Sustainable Data Analysts
Anthesis Group —Frankfurt am Main
- Vollzeit
- Hybrides Arbeiten
- Master
- Bachelor
Direkt bewerben
2 Tage
Senior Financial Analyst (m/f/d)
Abbott Laboratories —Wiesbaden
- Vollzeit
- Finanzwirtschaft
- Bachelor
- Rechnungswesen
14 Tage
Senior Consultant Data Platforms Engineer - Databricks (Financial Services) (w/m/d)
EY —Frankfurt am Main
- Arbeitgeber anrufen
- Azure
- Informatik
- SQL
- Weiterbildungsprogramme
Bilingual Business Analyst
TechBiz Global GmbH —Bad Homburg vor der Höhe
- Vollzeit
- Homeoffice
- Bachelor
- Wirtschaft
- Zeitmanagement
Direkt bewerben
Data Engineer Celonis (all genders)
EXXETA —Frankfurt am Main
- Azure
- Informatik
- Salesforce
- Homeoffice-Möglichkeit
Risk Controlling Analyst
CMC Markets —Frankfurt am Main
- Vollzeit
- Finanzwirtschaft
9 Tage
Investment Banking, Q1 2027 M&A Intern (Frankfurt, Germany)
Alantra —Frankfurt am Main
- Vollzeit
Intern, Valuation Services
Kroll —Frankfurt am Main
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- Umzugskostenzuschuss
Entwickler (m/w/d)
MODERN PAPERS GmbH —Frankfurt am Main
- Teilzeit
- Hybrides Arbeiten
- Informatik
- Java
- APIs
- Homeoffice-Möglichkeit
- Weiterbildungsprogramme
Direkt bewerben
Data Analytics & Management - Vice President (f/m/d)
Sumitomo Mitsui Banking Corporation —Frankfurt am Main
- Hybrides Arbeiten
(Junior) Java Software-Entwickler (m/w/d)
Finanz Informatik GmbH & Co. KG —Frankfurt am Main
- Online-Bewerbung
- JavaScript
- Kommunikationsfähigkeit
- Homeoffice-Möglichkeit
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Sr Business Systems Analyst
IAP Worldwide Services, Inc —Wiesbaden
- Bachelor
- Mit Reiseanteil
- Wirtschaft
Business Analyst Financial Services (all genders)
Wavestone Germany AG —Frankfurt am Main
- Vollzeit
- ERP-Systeme
- Englisch
- Rechnungswesen
- Weiterbildungsprogramme
Direkt bewerben
Investment Banking - Germany Coverage - Senior Analyst / Junior Associate - Frankfurt (all-genders)
JPMorganChase —Frankfurt am Main
- Vollzeit
14 Tage

Ich möchte aktuelle Job-E-Mails für Stellen als data analyst in kelkheim (taunus), he erhalten

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Service Analyst

WallStreetDocs
Frankfurt am Main

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Details zur Stelle

Vollzeit

Qualifikationen

JSON

Vollständige Stellenbeschreibung

Location: Flexible (London / Frankfurt)

Role Overview

We are looking for a Service Analyst in Germany to play a key role in elevating our IT support operations within a fast-paced fintech environment.

Key Responsibilities

Deliver high-quality Level 1 and Level 2 technical support to customers, including investment banks, ensuring timely and effective resolution of incidents and requests.
Act as the primary escalation point for complex, high-impact, or business-critical issues, driving them to resolution with urgency and accountability.
Serve as a senior technical reference for the team, providing guidance on troubleshooting, best practices, and effective customer communication.
Apply ITIL best practices across incident, problem, and request management to ensure consistent and efficient service delivery.
Perform root cause analysis (RCA) to identify underlying issues, proactively detect trends, and implement preventive measures.
Investigate and resolve technical issues involving APIs, system integrations, logs, and data formats such as XML and JSON.
Mentor and support junior analysts, enhancing their technical capabilities and improving first-contact resolution rates.
Identify gaps in processes, documentation, and tools, and lead continuous improvement initiatives to optimize support operations.
Collaborate closely with Engineering and Product teams to address recurring issues and improve system reliability and user experience.
Manage customer escalations with professionalism, ensuring clear communication and maintaining strong client relationships.

Essential Requirements

Strong experience in IT Support / Service Desk roles, with senior-level exposure in software or SaaS.
Demonstrated ability to work independently on complex investigations beyond basic L1 troubleshooting.
Strong knowledge of ITIL practices, including Incident, Problem, and Change Management (certification is a plus).
Experience with ITSM tools (e.g., Jira, Zendesk, or similar).
Practical experience troubleshooting APIs, integrations , and working with tools such as Postman .
Comfortable working with logs, system behaviour, and data formats (XML / JSON).
Strong analytical and problem-solving skills, with the ability to troubleshoot complex platform and integration issues.
Confident communicator, able to manage customer escalations calmly and professionally.
Fluent in German and English (written and spoken).

Desirable

Fintech or financial services experience.
Relevant certifications in IT Support, Networking, or Information Security (e.g., CompTIA, ITIL, or similar)
Experience leading or coordinating major incidents .

WSD is an employer that values diversity. We highly encourage applications from appropriately qualified and eligible candidates irrespective of age, race, religion, national origin, gender, sexual orientation, gender identity and/or expression, veteran status, disability, or any other status protected by applicable law.

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Erweiterte Suche

data analyst Jobs in kelkheim (taunus), he

Service Analyst

Senior Data Engineer (m/w/d)

Salesforce Business Analyst (f/m/d)

Analyst/Senior Analyst, Structured Finance Frankfurt

Senior Specialist, POM Product Analyst

Financial Analyst - Corporate Finance (Industrials)

Senior/Principal Consultant- Sustainable Data Analysts

Senior Financial Analyst (m/f/d)

Senior Consultant Data Platforms Engineer - Databricks (Financial Services) (w/m/d)

Bilingual Business Analyst

Data Engineer Celonis (all genders)

Risk Controlling Analyst

Investment Banking, Q1 2027 M&A Intern (Frankfurt, Germany)

Intern, Valuation Services

Entwickler (m/w/d)

Data Analytics & Management - Vice President (f/m/d)

(Junior) Java Software-Entwickler (m/w/d)

Sr Business Systems Analyst

Business Analyst Financial Services (all genders)

Investment Banking - Germany Coverage - Senior Analyst / Junior Associate - Frankfurt (all-genders)

Ich möchte aktuelle Job-E-Mails für Stellen als data analyst in kelkheim (taunus), he erhalten

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