You’ll join the Global Strategy & Intelligence Research team. We shape and execute our CTI-led marketing strategy, strengthen Orange Cyberdefense’s positioning and portfolio, drive market awareness, support business growth through strategic partnerships, and continuously improve customer experience through data-driven insights and improvement initiatives.
As a Master Student (Working Student), you work in a project-based environment and own the operational side of our Voice of the Customer (VoC) program. You turn customer feedback into structured insights and help ensure those insights lead to prioritized, actionable improvements—across markets and with clear delivery focus.
Support the ongoing delivery of the VoC/CX program: coordinate day-to-day processes and project management, track milestones and results, ensure smooth execution.
Implement and maintain customer feedback mechanisms:
Configure and manage customer surveys in our CX/VoC platform
Perform quality checks to ensure consistency (e.g., logic, target groups, fields, templates)
Analyze survey and feedback outcomes: Interpret results, identify trends, and derive initial insights
Reporting & communication: Create dashboards, reports, and presentations for operational stakeholders and (depending on experience) senior leadership
Track issues and dependencies in practice: Monitor progress, identify dependencies / blockers between activities
Support the rollout and adoption of CX performance measurement solutions across international markets
Documentation & quality standards: Maintain structured documentation, lessons learned, and process steps
Currently enrolled in a Master's degree program in Business Administration, Marketing, Economics, or a related field.
Excellent project management and analytical skills
Strong ability to execute operational tasks and support delivery
Advanced Excel skills
Experience with reporting & data visualization
Comfortable using AI for data analysis
Experience with survey/feedback tools or CRM is a plus (not required)
Basic VoC/CX knowledge (e.g., NPS, customer journey) is a plus
Analytical mindset and ability to turn data into actionable insights
Data-driven and solution-oriented working style
High attention to detail and quality high quality standard of work
Excellent communication skills (written & verbal) for diverse stakeholders
Proactive, reliable, and collaborative, with strong self-organisation
Hands-on experience in a global Customer Experience and Strategy function
Exposure to senior stakeholders and international markets
Opportunity to work with modern CX methodologies, advanced analytics, and AI-enabled business tools
Practical experience turning customer insights into strategic business actions
A collaborative, innovative, and international work environment within a leading cybersecurity company
Responsible tasks in an international environment
Mobile Office Option
Structured onboarding phase with a mentor (“buddy”)
Flexible working hours and work schedule models
️ Corporate Benefits
EGym Wellpass
Various team events (Wiesn, Christmas party, end-of-work drinks, and BBQ events on our rooftop terraces)
Small personal gestures for birthdays, anniversaries, and special occasions
Click here to learn more about our benefits!
We look forward to receiving your application documents, including your salary expectations and your preferred start date!
