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Business Support Aftermarket (m/f/d)

Atlas Copco Group -
Köln

Jetzt bewerben

Details zur Stelle

Leistungen

Employee Assistance Program
Flexible Arbeitszeiten

Qualifikationen

SAP CRM
Vertrieb
SAP
Englisch
Microsoft Office
Wirtschaft
Deutsch

Vollständige Stellenbeschreibung

Your role

Based in Cologne, you will play a key role in supporting our Sales Service Engineers within the Region, working closely under the direction of the Business Line Manager Aftermarket Europe & Central Asia.

Your mission is to ensure smooth back-office operations, reliable order processing, and excellent customer support across the aftermarket business, contributing directly to customer satisfaction and business success.

Your day-to-day tasks:

Administration of all inbound and outbound order processes
Sales and customer support via phone and email
End-to-end order handling, including tracking and follow-up
Preparation of standard/service quotations
Proactive follow-up on ongoing requests and order statuses
Clarification of technical questions in close cooperation with internal stakeholders
Data administration and maintenance in relevant systems
Close collaboration with Sales Service Engineers and aftermarket departments
Implementation, review, and optimization of internal processes
Ensuring that customer commitments are met and that customers are informed in a timely manner
Reporting and analytical tasks to support business transparency and decision-making

To succeed, you will need

Technical degree with proven commercial experience, or alternatively a degree in a commercial discipline, business administration, with proven technical experience
Substantial experience in a back-office or internal sales support environment, ideally in order handling within the Gas and Process market
Good understanding of technical contexts
Strong sales awareness combined with a high level of customer orientation
Fluency in both English and German; additional language skills are an advantage
Ability to work effectively in a dynamic, high-pressure environment
Creative and solution-oriented mindset with a willingness to think “out of the box”
Very good communication and organizational skills
Team-oriented mindset with a strong willingness to collaborate across departments
Confident user of MS Office; experience with SAP, CRM software, and Adobe is a plus

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

In return, we offer

A modern working environment with a positive corporate culture in a financially sound and growing company
Flexible working hours with the option of mobile working to support a healthy work–life balance
Attractive compensation package in accordance with the NRW metal industry collective agreement
Regular health-promoting benefits (e.g. on-site physiotherapy, cooperation agreement with Urban Sports Club)
30 days of annual leave plus special leave for exceptional occasions
Wide range of employee benefits (e.g. Corporate Benefits, participation in B2Run Cologne, Volvo leasing program)
Possibility of free use of our employee assistance program for non-work-related issues (Employee Assistance Program)
Lifelong learning and opportunities for professional development

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at Atlas Copco Energas in Köln, Germany (DE).

Contact information

Talent Acquisition: Verena Winkels

Company: Atlas Copco Group

Functional area:

Sales

Location:

Germany

City:

Köln

On-site/remote:

Hybrid

Brand:

Atlas Copco

Company Name:

Atlas Copco Energas GmbH

Date of Posting:

June 11, 2026

Last day to apply:

June 18, 2026

Apply for this position

Jetzt bewerben

Erweiterte Suche

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