The Munich Marriott City West sets new benchmarks and standards in meetings & events. Inspired by the Bavarian lifestyle and with 398 guest rooms and suites and nearly 5000 sqm of public space, including a state-of-the-art conference center, customized and first-class event needs are put into practice. The upscale concept includes the Italian Assoluto restaurant & Vineria with open show kitchen, the Assoluto Deli and the westhub Lounge & Bar, offering an outstanding culinary offering combined with warm hospitality in a stylish ambience. Our guests are also delighted by the spectacular roof terrace and MClub Lounge with panoramic views over the city, all the way to the Bavarian Alps. The hotel is located in the lively Westend, centrally located in the immediate vicinity of Munich's Old Town and within walking distance of the famous Oktoberfest grounds.
… as Assistant Front Office Manager (m/f/d) at the Munich Marriott City West!
You're a passionate host who keeps a cool head even in the hustle and bustle of a busy hotel day. You understand exactly how our guests think, what they want, and how to win them over.
You structure your shift, know your way around the systems, and always have your colleagues' backs when challenges arise. You take ownership of projects, support the Front Office Manager in their responsibilities, and step in for them in their absence.
What your responsibilities are...
- You share responsibility for the complete Guest Journey — from booking confirmation, preparation, and arrival, through the stay, all the way to departure and invoicing
- You lead the operations and ensure the smooth running of shifts at the front desk
- You're well-versed in digital hotel systems, stay current with digital developments, and pass that knowledge on to the team
- You monitor compliance with processes, support the team, and continuously optimize workflows
- You find new ways to make the Guest Journey more personal and more efficient at the same time
- You ensure clear and professional communication with other departments such as Housekeeping, Accounting, etc.
- You are present with guests, take a genuine interest in their experiences, and are a pro when it comes to complaint management
- You are responsible for the operational leadership of the Front Office team
- You share responsibility for developing your team and trainees, and genuinely enjoy passing on your extensive knowledge
- You support the recruiting of new team members
- You provide new team members with a professional onboarding experience and a motivating work atmosphere
- You are a true team player across all hotel departments and with the leadership team
What we're looking for in you...
- At least 2 years of relevant front office experience in the hotel industry, plus initial leadership experience
- A fantastic presence — charming and convincing through your professionalism
- A natural communicator with very good German and English skills
- Your winning personality, can-do attitude, and hands-on mentality are a natural part of who you are
- Your drive and commitment inspire your team to perform at their best, and as a true team player you support the leadership team with expert advice and practical know-how
- Your enthusiasm for sharing your knowledge with your team and trainees is contagious!
And this is how we inspire you....
Be part of the hotel team and contribute your ideas, concepts and imaginations!
- An attractive, above-tariff remuneration for your flexible assignment in our hotel
- Travel worldwide to our 8500+ hotels at great employee conditions ("Explore Rate") and let yourself be pampered - by the way, this also applies to your family, partner & parents, for example.
- Enjoy the culinary F&B offer in our 8500+ hotels with 20% discount
- Extensive corporate benefits with lots of discounts for leisure activities and travel
- 20% extra pay for your work on public holidays
- We will pay you an allowance for the job ticket/Germany ticket
- As a birthday boy or girl, you get an extra day off to celebrate your birthday with your loved ones
- Christmas and vacation pay according to the collective agreement, starting in the first year, without a waiting period (after the probationary period, pro rata for the year).
- Your retirement provision is important to us and we will pay you not the usual 16% but 20% as an employer's contribution on top of the regular Hogarente if you convert your own remuneration.
- Innovative training concepts that support you on your career path
- Career opportunities and prospects in an international company
- We offer you a wide range of free culinary delights in our staff restaurant.
- We like to celebrate - and preferably with you! Whether team outings, employee celebrations, employee week, anniversaries, etc.... we can think of many reasons to celebrate you and your colleagues properly.
- Your health is one of our priorities, which is why we provide you with comprehensive company medical care.
- Tell us what we can do to make you happy! Each year, every employee gets to choose something from our elective benefits catalog. These could include
- Membership subsidy for a sports & fitness provider
- Extra allowance for retirement insurance
(All benefit & bonus programs are subject to individual company regulations. Tax & Social Benefit laws apply and any tax deductions are being handled via payroll adjustments. There is no legal entitlement to the programs and the employer can adjust the offer at any time).
Have we sparked your interest? Then apply here on MarriottCareers with your application documents as well as your salary expectations. If you have any questions, you can also contact us at [email protected]. We look forward to hearing from you!
Marriott International is an equal opportunity employer. We are committed to hiring a diverse workforce and a sustainable, inclusive culture that puts employees first. We are committed to providing equal opportunity to individuals with a protected status, for example, disability or other legally protected status.
Our founders, J.W. and Alice Marriott, started with a small idea: a root beer stand. From there, it grew into a small hotel business, and then another, bigger one. Together they created something that changed their future—and maybe yours.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
