Company Description
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.
Job Description
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Lead and grow the team. You manage a team of Product Operations Specialists and are accountable for the results and impact of their work – setting priorities, coaching them into owners of their own market and product portfolios, and building the bench for the next layer of ownership.
Set direction for the function. You contribute to the supply chain strategy and priorities for Dmarts, own multiple key results end to end, and align on shared strategic goals with central and regional leadership.
Lead the Supply Chain target setting process. Set availability, fill rate, days on hand and spoilage targets per market, negotiate them with regional leadership, and hold the business accountable to them.
Own the central demand planning framework across 40+ countries and develop the standards and guardrails markets plan against
Drive the regular business planning alongside commercial and supplier management teams, establish the long-term capacity plan, and track forecast accuracy to translate our growth ambition into concrete network, inventory and supplier requirements.
Achieve outcomes through others. The majority of your time goes to stakeholder management – aligning senior regional supply chain, store operations and commercial leaders, resolving misalignment before it escalates, and moving markets without formal authority over them.
Influence product strategy and roadmaps. You are the business voice in the central product team: preparing business cases, aggregating and challenging feature requests from markets, and protecting roadmap focus by resolving what doesn't need engineering.
Own rollouts and adoption end to end – pilot design, market readiness, training and hypercare – and be accountable for how well countries actually use our products, measured on adoption depth rather than deployment count.
Own the market support model. The intake, triage and escalation path your team runs on features, bugs and questions, pulling in your product counterparts only where genuinely required.
Be the supply chain subject-matter expert in the central team – the person regional teams consult when a problem has no obvious owner – and define the SOPs and streamline processes that turn what works in one market into a standard for the rest.
Own business reporting and impact measurement. Standard KPI reporting, ad-hoc analysis and post-launch measurement of what our products moved, delivered through your team.
Qualifications
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7+ years in supply chain planning or operations, ideally in Quick Commerce, grocery retail or FMCG – fast-paced, high-volume, imperfect data.
People management experience. You have led specialists or analysts, delegate real ownership rather than tasks, give direct feedback, and take accountability for your team's results as your own.
Senior stakeholder management. You are comfortable with regional functional heads and market leadership, build trust quickly across cultures and time zones, and can tell a market its numbers are wrong in a way that makes the correction stick.
Deep, end-to-end understanding of how a grocery/FMCG supply chain works: demand planning, replenishment, supplier management, DC operations, inventory health.
A track record with product and tech teams – writing requirements, building business cases, running multi-market rollouts, and driving adoption after go-live.
Product and data fluency. You know our tools well enough to spot where they break the business, you can interrogate data yourself (SQL/BigQuery, advanced Sheets, Looker/Tableau), and you set the standard for how your team analyses and visualises – you don't need to build every dashboard, but you know when one is wrong.
Process standardisation across markets – SOPs, playbooks and governance that survive after you leave the room.
Additional Information
Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.
We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].
Severely disabled applicants with equal qualifications will be given preferential consideration.
You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
