16 beste Stellen als customer support agent remote in berlin – aktuell auf Personalsuche

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AI Innovation and Enablement Specialist

Lovehoney Group -
Berlin

Direkt bewerben

Details zur Stelle

Vollzeit
vor 5 Tagen

Qualifikationen

Master
Bachelor
Künstliche Intelligenz

Vollständige Stellenbeschreibung

Lovehoney Group is the world’s leading sexual wellbeing company, with the mission to elevate pleasure through innovative technologies, a data-driven approach, and foster creative and fresh perspectives on intimacy. We offer exciting brands with innovative, high-quality sex toys, lingerie, and accessories in a streamlined online shopping experience.

At Lovehoney, we employ over 800 passionate and progressive individuals across 11 global offices, each person contributing a unique blend of talents to our diverse workforce. We are proud to be a company that thrives by doing things differently, challenging expectations and stereotypes while making a positive impact on our customers’ lives.

Join us at Lovehoney, where pleasure combines with creativity, data, and innovation!

We are currently looking for an AI Innovation and Enablement Specialist who will drive AI adoption across the organization and oversee the effective rollout of AI capabilities in all functions. In this role, you will lead the implementation of Claude Enterprise, rolling it out function by function through a structured Champions Programme. You will work closely with teams to map and redesign processes with an AI-first mindset, configure skills and MCP connections, and develop tailored learning paths. Additionally, you will facilitate brainstorming sessions with teams, monitor adoption, and track the organization’s overall AI maturity to ensure sustainable impact.

What you will do

Partner with teams to identify AI opportunities, map workflows, and translate needs into clear use cases.
Drive AI adoption through workshops, hands-on guidance, and the development of a Champions Programme.
Support teams in becoming confident users of AI and guide AI-driven process changes among cross-functional teams.
Monitor AI trends and share relevant, actionable insights internally.
Configure and customize MCP servers, creating and managing AI skills and agents, and customising tools like Claude Code, Claude Co-work, or Claude Projects meet team and business needs.
Act as a bridge between business teams and AI implementation, contributing hands-on to solutions.

What you should bring

Bachelor’s or Master’s degree in a relevant field (e.g. business, economics, or digital disciplines).
Regular user of AI tools (e.g., Claude, Chat GPT) with the ability to customize and configure beyond basic use.
Comfortable working hands-on with AI tools, including skills, agents, and custom set-ups.
Strong and confident communicator and facilitator, experienced in leading workshops and engaging both technical and non-technical audiences.
Experience or strong interest in driving change and AI adoption across teams.
Able to build and sustain a network of internal AI advocates.
Curious and analytical, with the ability to map processes and identify inefficiencies.
Skilled at translating needs into clear, actionable requirements.
Solid technical foundation with practical, hands-on AI experience (formal or self-taught).
Able to collaborate effectively with technical teams and motivated to take ownership and make a visible impact.
Proactive, self-driven learner with a strong curiosity for AI, and creative problem-solver who naturally leverages AI tools.

What we can offer you

A welcoming workplace full of drinks, snacks, friendly faces and fun team-building events.
Access to unique discounts at high street retailers, hotels, and service providers, in addition to a 50% discount on all Lovehoney products to explore and discover new ways to have fun.
Enjoy a hybrid work model that fosters flexibility and work-life balance, with three days per week in-office and the opportunity to work remotely for up to 4 weeks per year, alongside 25 days’ holiday, plus an additional day for each year you are with Lovehoney, providing ample time for relaxation, rejuvenation, and exploration.
Access to customized training opportunities to support your unique learning journey, complemented by biannual feedback cycles, offering valuable insights into your performance and growth areas, enhancing your development within the company.
Recognising the significance of physical and mental health, we proudly provide gym benefits in addition to a mental wellbeing platform, to ensure our employees thrive both professionally and personally.
Stay secure at work and at home with a complimentary 1Password Family account. All Lovehoney Group employees can invite up to five family members to join, offering your household a safe and simple way to manage passwords and sensitive information safely and easily.

Our interview process

CV review
Interview with one of our Talent Acquisition Team Members
Hiring Manager Interview (Online)
Hiring Team Interview (On-site)

Lovehoney Group is an equal opportunities employer. We promise that every qualified person will be evaluated according to skills regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

If you require accommodations during the interview process due to a disability, please inform your Talent Acquisition Specialist so that we can ensure a smooth and inclusive experience for all candidates.

At Lovehoney Group, we embrace innovative technologies to enhance our recruitment process. We leverage artificial intelligence during screening interviews for CV reviews and note-taking. We prioritize transparency and respect your preferences, so you'll have the option to opt out of recording and AI-driven note-taking while still receiving full and fair consideration for the role.

We currently have a hybrid work model supporting a blend of in-office and remote work (3 days per week in-office).

If we sparked your interest and you are open to embarking on your professional path with us, please visit our Lovehoney careers page to apply: https://jobs.eu.lever.co/lovehoneygroup

Our privacy policy is available here: https://www.lovehoneygroup.com/privacy-policy/

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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customer support agent remote Jobs in berlin

AI Innovation and Enablement Specialist

Engineering Manager (m/f/d)

Cloud Infrastructure Cost Analyst (FinOps)

Senior Software Engineer (f/m/d)- Full remote Europe

Lead VOIP Engineer (FreeSWITCH & Kamailio)

Lead Software Engineer (AI/ML)

Senior Product Engineer (Full Stack)

Forward Deployed Engineer

Senior AI Engineer (all genders)

Senior Data Engineer

Senior AI Engineer

Senior Consultant, Value Engineering - Public Sector

Senior PHP Engineer

Senior Technical Product Manager - Platform & Integration

Senior Backend Developer Python (f/m/x)

Senior Python Engineer

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