20 beste Stellen als network architect in berlin, be – aktuell auf Personalsuche

Copy of [DACH HQ] Associate Director Customer Success (all genders)
Alumni Network Job Board —Berlin
- Englisch
- Flexible Arbeitszeiten
3 Tage
Senior Java Backend Engineer (f/m/x) Billing Technology
Deutsche Bank —Berlin
- Vollzeit
- Hybrides Arbeiten
- Oracle
- Java
- Master
Solution Architect for Dynamics 365 Customer Engagement and Power Platform
Concentrix —Berlin
- Vollzeit
- Homeoffice
- Azure
- Kundenberatung
- Englisch
Lead Solutions Engineer (f/m/d)
Taktile —Berlin
- Vollzeit
- Hybrides Arbeiten
- Vertrieb
- APIs
- Finanzdienstleistungen
Head of Talent
Andercore —Berlin
- Vollzeit
- Englisch
- Künstliche Intelligenz
- Führungserfahrung
Team Lead Customs Operations (f/m/x)
Seven Senders —Berlin
- Vollzeit
- Hybrides Arbeiten
- Künstliche Intelligenz
- Führungserfahrung
Direkt bewerben
14 Tage
Senior Solution Architect – Cloud Transformation (m/f/d)
EPAM Systems, Inc. —Berlin
- Hybrides Arbeiten
- Azure
- Informatik
- PMP
Senior Solutions Engineer (f/m/d)
Taktile —Berlin
- Vollzeit
- Hybrides Arbeiten
- Vertrieb
- APIs
- Finanzdienstleistungen
Head of Supply – Build the Future of App Growth
Tradedoubler AB —Berlin-Kreuzberg
- Vollzeit
Direkt bewerben
Senior Manager - Infrastructure Security
Delivery Hero —Berlin
- Vollzeit
- Hybrides Arbeiten
- DevOps
- AWS
Direkt bewerben
President (m, f, d)
GUS Germany GmbH —Berlin
- Vollzeit
- Doktorat
- Englisch
- Forschungserfahrung
Direkt bewerben
Director, Specialty Sales, BFSI
Concentrix —Berlin
- Vollzeit
- Homeoffice
- Microsoft Excel
- Informatik
- Vertrieb
13 Tage
Account Executive — European Institutions
deepset GmbH —Berlin
- Vollzeit
- Vertrieb
- Master
- Mit Reiseanteil
- Flexible Arbeitszeiten
Direkt bewerben
Commerce Advisory & Solution Architecture Senior Manager (all genders)
Accenture —Berlin
- Vollzeit
- Hybrides Arbeiten
- Azure
- Salesforce
- DevOps
Founders Associate: Strategy and Expansion (m/f/d)
New Soul GmbH —Berlin
- Vollzeit
- Microsoft Powerpoint
- Künstliche Intelligenz
- Wirtschaft
Direkt bewerben
14 Tage
Principal Security Engineer
Pipedrive —Berlin
- Vollzeit
- Hybrides Arbeiten
- Master
- APIs
- Künstliche Intelligenz
- Umzugskostenzuschuss
- Flexible Arbeitszeiten
Direkt bewerben
Principal Data Scientist - Vendor Recommendations & AI
Delivery Hero —Berlin
- Vollzeit
- Hybrides Arbeiten
- Machine Learning
- Künstliche Intelligenz
- Python
Direkt bewerben
Impossible Cloud - Senior Smart Contract Engineer
deCircle —Berlin
- Vollzeit
- Homeoffice
- Informatik
- Informatik
- AWS
Direkt bewerben
Global Sales Director DACH (m/f/d)
Numa —Berlin
- Gastgewerbe
- Verhandlungsgeschick
Direkt bewerben
(Senior) Engineering Manager - Advisor Audit
Shine —Berlin
- Englisch
- AWS
- Rechnungswesen
Direkt bewerben

Ich möchte aktuelle Job-E-Mails für Stellen als network architect in berlin, be erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

network architect jobs near berlin, be

Copy of [DACH HQ] Associate Director Customer Success (all genders)

Alumni Network Job Board
Berlin

Jetzt bewerben

Details zur Stelle

vor 3 Tagen

Leistungen

Firmenevents
Flexible Arbeitszeiten

Qualifikationen

Englisch
Deutsch

Vollständige Stellenbeschreibung

The Role

As the Associate Director Customer Success (HF DACH), reporting to the Director Business Success, you hold a critical mandate as the primary "Bar Raiser for Customer Experience", "Advocate for the Customer" and "Retention Guardian" within the HelloFresh DACH organization. You are the architect of the customer-centric strategy operating at the intersection of Marketing, Product, Operations, and Finance.

You will provide end-to-end visibility on customer health and drive the strategic pillar "Elevating the Customer Experience" toward our 2026 goals. This is a high-impact, individual contributor role (with the ability to influence decentralized teams) designed for a self-starter who can translate complex data into a "customer delight" roadmap that fuels long-term commercial growth.

This role is offered as a 15-month fixed-term contract (maternity cover, expected until end of 2027).

You will...

Act as the bar raiser for Customer Experience: Set the standard for Customer Experience excellence in the HelloFresh DACH cluster, ensuring that all customer-facing initiatives across domains are brought to the next level
Lead DACH Customer Success: Define and steer the Customer Success roadmap to align Product, Marketing and Operations domains.
Own the customer base: Hold accountability for "Active Customers" management in alignment with Global and local teams, driving the strategy for Weekly Order Factor and retention to meet Business Plan targets.
Drive strategic innovations: Spearhead high-impact projects such as onboarding and lifecycle initiatives to eliminate conversion and retention bottlenecks.
Institutionalize Voice of the Customer (VoC): Manage a decentralized network of "VoC Champions" across the business, turning qualitative sentiment and quantitative data (NPS, Trustpilot, Churn reasons) into prioritized operational fixes.
Act as a strategic counterpart to the cluster leadership team: Utilize KPI mastery to forecast risks and identify opportunities within the end-to-end customer journey, providing the HF DACH Cluster Leadership team with actionable insights that link Customer Success to profitability and lifetime value.
Optimize & scale: Identify operational friction points and leverage AI or offshoring (HelloConnect) to automate insights and reporting, ensuring the organization remains lean and agile.

What you'll bring

7+ years of professional experience in a customer-centric and strategic role, ideally in an e-commerce environment
KPI Mastery: A deep, analytical understanding of end-to-end business metrics (Retention, Pause rates, NPS) and the ability to build predictive metric architectures.
Commercial mindset: Proven ability to apply a P&L lens to customer success initiatives, ensuring that "customer happiness" directly contributes to profitability and lifetime value.
Exceptional stakeholder management: Experience navigating a complex global matrix and influencing senior leadership to secure buy-in for customer-centric priorities.
Individual contributor autonomy: A true self-starter mentality; comfortable operating as a "business owner" with minimal supervision and high self-organization.
Problem-solving excellence: The ability to deconstruct messy, cross-functional challenges into clear, prioritized workstreams.
Passion for the customer: An intrinsic drive to relentlessly champion the user experience and a "burn" for creating measurable improvements in the customer journey.

What we offer you

Modern and comfortable working space with great co-workers in Berlin-Kreuzberg
Discount for HelloFresh boxes and Convini products
Development possibilities along with internal trainings and a yearly central Learning & Development budget for teams
Flexible working hours
Extensive Onboarding and Buddy Program
Social events including team events, Friday beers, company runs, book club, etc.
Discounted fitness offers with our Urban Sports Club and John Reed partners, as well as yoga classes
Well-being initiatives in cooperation with Headspace and Spill
Childcare and company pension scheme benefit
Company pension scheme

Are you up for a challenge?

Apply now with your complete application documents, also without a photo and without stating specific personal characteristics such as nationality or gender if you choose to do so. German or English language certificates and documents regarding residence and work permits are welcome.

We look forward to hearing from you!

#JD1002

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

Europe: [email protected].
APAC: [email protected]
United States: [email protected]
Canada: [email protected]

Jetzt bewerben

Erweiterte Suche

network architect Jobs in berlin, be

Copy of [DACH HQ] Associate Director Customer Success (all genders)

Senior Java Backend Engineer (f/m/x) Billing Technology

Solution Architect for Dynamics 365 Customer Engagement and Power Platform

Lead Solutions Engineer (f/m/d)

Head of Talent

Team Lead Customs Operations (f/m/x)

Senior Solution Architect – Cloud Transformation (m/f/d)

Senior Solutions Engineer (f/m/d)

Head of Supply – Build the Future of App Growth

Senior Manager - Infrastructure Security

President (m, f, d)

Director, Specialty Sales, BFSI

Account Executive — European Institutions

Commerce Advisory & Solution Architecture Senior Manager (all genders)

Founders Associate: Strategy and Expansion (m/f/d)

Principal Security Engineer

Principal Data Scientist - Vendor Recommendations & AI

Impossible Cloud - Senior Smart Contract Engineer

Global Sales Director DACH (m/f/d)

(Senior) Engineering Manager - Advisor Audit

Ich möchte aktuelle Job-E-Mails für Stellen als network architect in berlin, be erhalten

Related Searches

Weitere Job-Standorte erkunden

The Role

You will...

What you'll bring

What we offer you

Are you up for a challenge?

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt