6 beste Stellen als native german customer support in home office – aktuell auf Personalsuche

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Senior Associate Network Engineer

Ciena -
Home Office

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Details zur Stelle

Vollzeit

Qualifikationen

Microsoft Powerpoint
Microsoft Excel
Ansible
Kundenberatung
Microsoft Visio
Windows
Microsoft Office
Java
Bachelor
Elektrotechnik
Netzwerktechnik
Python

Vollständige Stellenbeschreibung

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute

Reporting to the Services organization, you will play a hands-on role in delivering network solutions and providing post-sales technical support. You’ll work closely with internal teams, service partners, and customers to ensure seamless deployment, reconfiguration, and ongoing improvements of Ciena’s solutions.

Lead solution delivery activities including remote deployment support, network migrations, and acceptance testing
Support partner engineers during deployments and act as an escalation point for technical queries
Review and validate Technical Deployment Package (TDP) content with internal and external stakeholders, ensuring all details are clear and executable
Collaborate with Sales Engineers, Project Managers, Technical Support, and Field Service to resolve design or product-related issues
Maintain detailed as-built documentation for future upgrades and reference
Participate in customer kick-off calls and provide guidance to pre-sales teams to align network design with serviceability standards

The Must Haves

B.S. in Electrical Engineering, Optical Engineering, or related discipline
Experience in a network engineering or related technical role
Basic theoretical and/or practical knowledge in one or more areas:
- Layer 0/1 (SDH, DWDM, ROADM, Control Plane, etc.)
- Layer 2-3 (IP protocols)
- Scripting/DevOps (e.g., Python, Java, Ansible)
Strong customer service and communication skills, including fluency in German (native) and English (written and verbal)
Proficiency in MS Office applications (Visio, Excel, PowerPoint)
Ability to manage multiple projects, analyse technical data, and translate designs into deployable solutions
Flexibility to travel (~25%) and support night-time maintenance windows (~25%)

Assets

Experience collaborating in matrixed teams across functions like engineering, support, and field operations
Comfortable managing multiple projects and resolving technical issues under tight timelines
Strong documentation and process development skills
Availability to travel (~25%) and support night-time maintenance windows when required
Customer service-oriented mindset with a desire to build a technology-focused career

#LI-ST1

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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