Sales
Head of Client Solutions, Consumer Services - Global Business Solutions - Hamburg
Location
:
Hamburg
Employment Type
:
Regular
Job Code
:
A10675
Responsibilities
The Client Solutions team builds scalable, long-term partnerships by delivering best-in-class campaign services and solving the complex challenges of advertisers and agencies. We combine deep product knowledge with strategic consulting and operational excellence to drive growth and meaningful business outcomes across TikTok’s suite of advertising solutions.
Our team of digital marketing experts partners closely with clients to shape their growth strategies through data-driven insights, creative innovation and a strong focus on measurable performance. We act as trusted advisors, connecting key stakeholders, inspiring innovation and fostering collaboration that fuels sustainable success.
The Head of Client Solutions is a strategic leadership role reporting operationally to the Group Vertical Director (GVD) and functionally to the rPCS Lead. The role is responsible for driving executional excellence across the assigned verticals (incl. Automotive, Travel, Apps & Gaming, Finance & Insurance, Telco & Entertainment) ensuring high-quality client engagements, operational consistency, and measurable impact on revenue growth. The Head of Client Solutions is a trusted leader and advisor to both internal teams and external partners, embedding best practices and ensuring alignment with business priorities.
Key responsibilities include
- Core KPIs : Revenue growth, vertical first solution & product adoption, client engagement, driving operational consistency and excellence across teams
- Operational Excellence: Raise the floor by establishing and driving best practices adoption within market, standardize processes, and guide teams to consistently deliver high-quality client engagements thereby accelerating revenue growth.
- Strategic Product Adoption: Raise the ceiling by providing guidance on leveraging TikTok’s ad solutions to drive vertical-specific product adoption, identify expansion opportunities, and influence high-value client strategies.
- Executional Impact & Growth: Lead innovative programs and pilots to create vertical growth opportunities, scale successful initiatives, and proactively design frameworks that address evolving client and market needs.
- Strategic Client Advisory: Act as a trusted advisor to clients and internal CST teams, providing guidance on strategic engagement, optimizing workflows, and aligning client efforts with revenue growth goals.
- Cross-functional Collaboration: Partner closely with Sales, Operations, and other internal teams to embed client-centric practices, ensure seamless delivery, and align executional models across markets.
- Insights & Market Influence: Gather and analyze market and vertical-specific insights to inform executional strategies, and provide leadership with actionable recommendations that drive revenue and operational improvements.
- Team Leadership: Mentor and guide team, enabling them to execute strategies effectively, adopt best practices, and grow their impact on client engagement and product adoption.
Qualifications
Minimum Qualification(s)
- Client Service Excellence: Passion for delivering outstanding service and building long-term client partnerships with marketing decision-makers at brands and agencies.
- Strong track record in performance advertising, with an understanding of scaling challenges and advertiser objectives across several media platforms and extensive media sales expertise.
- Operational & Executional Rigor: Proven ability to drive operational consistency and executional excellence at scale.
- Strategic & Analytical Thinking: Ability to analyse data and extract actionable insights to assess and optimise campaign performance.
- Project Management: Skilled in managing complex projects with multiple stakeholders, timelines, and deliverables. Knowledge of tracking, attribution, and measurement tools (e.g., Pixel, API, MMPs, CLS, BLS, MMM, MTA).
- Leadership & People Management: People management experience with a track record of developing and empowering high-performing teams. Leadership experience is a must.
Preferred Qualification(s)
- Communication & Collaboration: Exceptional ability to communicate and collaborate effectively across diverse teams and clients.
- Ad Tech & Digital Marketing Experience: Proven experience in account management, media services, or strategic advisory within digital advertising or ad tech.
- Adaptability: Thrives in fast-paced, dynamic environments and adjusts seamlessly to evolving client and business needs.
Job Information
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
