THE ROLE AND THE TEAM
The ZEOS Logistics department is responsible for all partner-facing multichannel Zalando Logistics Solutions. By unifying and collaborating these services under a single umbrella, we provide a more holistic approach to deliver the optimal fulfillment solution to meet our partners' needs and leverage common services to enable partner program growth.
As a Principal Product Designer at ZEOS, you will be responsible for customer-facing digital experiences for our ZEOS Logistics service offerings. Your joint mission is to empower fashion and lifestyle brands to expand their business and increase their profitability across multiple marketplaces and countries throughout Europe through ZEOS.
Your impact will extend beyond strategic visioning, you'll be instrumental in fostering a collaborative environment. By providing clear, constructive design feedback and skillfully navigating the roles of leader, supporter, and collaborator, you'll play a crucial role in enhancing the design team's capabilities and resilience, ensuring our design solutions are as innovative and user-centric as our technology.
INCLUSIVE BY DESIGN
If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!
At Zalando, our vision is to be the leading pan-European ecosystem for fashion and lifestyle e-commerce – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.
We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.
We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.
Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion
WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)
You will help define the CX vision for the B2B space in ZEOS, bringing systems thinking to life at a 3-year horizon, building connections between teams and topics, and inspiring a shared direction for the merchants, their end customers, and the partners we serve.
You will leverage merchant and customer insights to drive strategic projects, navigating predominantly undefined problem spaces, assessing whether problems are worth solving and identifying opportunities for delivering value via the user experience.You will define and activate design principles, and work to align the team and the solutions with them, ensuring the experiences delivered are of high quality and will deliver meaningful impact to our customers.
You will solve complex problems, harnessing technological innovations to improve experiences. You set standards through solution designs and customer journeys that other designers draw from, raising the bar for design quality and means of evaluation.
You will scope, define and oversee deliverables, ensure product development teams have everything they need, and raise the quality bar for what goes live.
As a thought leader and role model, you will contribute to the Zalando Product Design community through mentoring, teaching, writing, and raising the bar in design reviews and conversations.
WE'D LOVE TO MEET YOU IF
Experience: You have significant product design experience leading strategic, cross-product initiatives, with a track record of raising the bar on design quality and pushing creative boundaries. You have a proven track record designing and delivering robust, scalable B2B experiences across products, partnering with stakeholders and other designers to develop remarkable solutions.
Leadership: You create clarity amid uncertainty, guiding collaborators through complex and undefined challenges, and influencing direction with executive-level stakeholders across products and organisations.
Craft: You have mastered the end-to-end iterative design process including how to develop and apply research, design thinking, user stories, journey mapping, wire-framing, prototyping, design systems, user testing, and high-fidelity visuals to achieve human-centered design solutions across holistic customer journeys. Proficiency with current industry design and collaboration tools including Figma is a must. Experience working with prompting tools (e.g. Loveable, Claude , etc) as part of the design process is plus.
OUR OFFER
Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.
27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
2 paid volunteering days a year
Hybrid working model with up to 60% remote per week, actual practice is up to each team to best support their collaboration
Work from abroad for up to 30 working days a year
Employee shares program
40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
Relocation assistance available (subject to prior agreement)
Family services, including counseling and support
Health and wellbeing options (including Wellhub, formerly Gympass)
Mental health support and coaching available
Drive your development through our training platform and biannual peer-to-peer review
Nach der Prüfung werden unsere Recruiter*innen über eine offizielle Zalando E-Mail-Adresse (@zalando.de) Kontakt aufnehmen.
In einigen Fällen arbeiten wir auch mit einer Auswahl von Headhunter*innen und Agenturen zusammen, um bestimmte Positionen zu besetzen. Bitte beachte, dass weder Zalando noch unsere Rekrutierungspartner*innen irgendeine Art von Bezahlung verlangen, um sich für eine Stelle zu bewerben oder an einem Vorstellungsgespräch teilzunehmen.
