20 beste Stellen als technical support analyst in berlin – aktuell auf Personalsuche

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technical support analyst jobs near berlin

eCommerce Growth Analyst (all genders)

Distribusion Technologies
Berlin

Direkt bewerben

Details zur Stelle

Vollzeit
35.000 € – 50.000 € pro Jahr

Qualifikationen

Google Tag Manager
Bachelor
A/B-Test
Google Analytics
Adobe Analytics

Vollständige Stellenbeschreibung

Distribusion is the world’s leading ground transportation marketplace and gives travelers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail, and ferry operators in 70+ countries with the biggest online retailers, including Google Maps and Booking.com.

We are shaping the future of travel and building the largest global network of transport providers and retailers. Having grown 10x in the past year, we are one of the fastest-growing startups in travel. Backed by two leading VCs (TQ Ventures, Creandum, Northzone, and Lightrock), and now, following our recent $80 m Series C, we are ready to push beyond.

We are looking for an eCommerce Growth Analyst to join our eCommerce Solutions team to lead data analytics and real-time tracking, ensuring the quality and stability of our rapidly growing white-label solution.

What you will do:

Performance Optimisation & Analytics: lead site performance optimisation through advanced analytics tools and data-driven insights.
Monitoring & Growth Analysis: monitor key metrics such as traffic, user behaviour, and conversion rates to identify growth opportunities and drive continuous improvement.
Analytics Tools & Tracking: leverage tools such as Google Analytics, Adobe Analytics, and heatmaps to track, measure, and analyse website performance.
A/B Testing & CRO: implement A/B testing and Conversion Rate Optimisation (CRO) strategies to improve user engagement and conversion performance.
Cross-Functional Collaboration: collaborate closely with marketing, UX, and development teams to enhance user experience and overall site effectiveness.
Tag Management & Data Accuracy: ensure accurate website tracking, including the setup and management of tags in Google Tag Manager for reliable data collection.

Workplace: Germany & Remote // Berlin & Hybrid

We are mainly looking for this role based in Germany, preferably at our headquarters in Berlin. We are a remote-first company, with teams around the Globe and our HQ office in Berlin, where the team often meets in the office.

Who you are:

Experience & Background: 4+ years of experience in growth, product optimisation, or similar roles within B2C e-commerce or consumer digital products.
Conversion Optimisation & Experimentation: strong hands-on experience improving website and app conversion funnels through experimentation, user behaviour analysis, and data-driven decision making.
Analytics & Tools: strong hands-on experience with tools such as Amplitude, Google Analytics, SQL, Grafana, Hotjar, and A/B testing platforms like AB Tasty, Maxymizer, or Optimizely.
Ownership & Problem Solving: strong ownership mindset with the ability to proactively investigate root causes and drive solutions when metrics or user behaviour change unexpectedly.
Customer & Product Mindset: customer-focused and curious about user behaviour, with the ability to identify friction points and opportunities to improve conversion and overall experience.
Analytical Thinking: ability to turn complex business problems into clear hypotheses, experiments, and actionable product improvements.
Collaboration & Ways of Working: comfortable working in Agile environments and collaborating closely with product, design, engineering, and commercial teams.
Communication Skills: clear communicator who can work effectively with both technical and non-technical stakeholders.
Adaptability & Impact: thrives in fast-moving environments, adapts quickly to ambiguity, and is motivated by driving measurable business impact.

What you can expect:

You will join a fast-paced travel tech company and take on a rapidly growing industry
You will take on ownership and responsibility from day one and have a direct impact on the success of the company
We value agility! We’re constantly updating our tech stack and offer the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions.
You will work with global companies. Our product attracts the biggest names in travel technology, such as Booking.com, and Google Maps, and national carriers like Amtrak, Deutsche Bahn, Renfe, and SNCF.
You will join an international team of talented and driven people with a clear mission. Expect your colleagues to inspire, support, and challenge you every day!
We offer flexible and remote working conditions, relocation opportunities, and career growth in a small and developing company

Our hiring process for this role:

Your Talent Partner (TP) and point of contact is Benedetta, and the Hiring Manager (HM) is Francesc Ferre.
For any queries, please contact your Talent Partner at ([email protected]).

Do you want to work on a product that is used by millions of people daily with a high load, availability, scalability and the most advanced technology? Come join us!

Direkt bewerben

Erweiterte Suche

technical support analyst Jobs in berlin

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Country Lead IT – Germany

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Marketing Analyst (m/f/d)

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