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EU Customer Service Manager C3D

INEOS Group
Köln

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Details zur Stelle

Vollzeit
vor 2 Tagen

Qualifikationen

Microsoft Excel
Kundenberatung
SAP
Führungserfahrung

Vollständige Stellenbeschreibung

INEOS is a dynamically growing group of companies and with approx. 26,000 employees in more than 190 locations worldwide, it is one of the largest and leading chemical companies worldwide. For our INEOS Phenol and INEOS Nitriles business (C3D) we are looking for a EU Customer Service Manager

Your Role

As EU Customer Service Manager (m/f/d) – C3D, you will play a key role in leading our European Customer Service team for the Phenol and Nitriles activities.

You ensure a smooth order-to-invoice process, drive the development of your team, and continuously build a high-performing, customer-focused organization.

Responsabilities & accountabilities

Leadership & Team Development

Lead and manage a team of approx. 8 employees across 2 locations (functional and disciplinary responsibility)
Build a strong “One Team” culture across sites
Develop, coach, and motivate team members
Ensure effective collaboration between Cologne and Gladbeck

Customer & Stakeholder Management

Ensure excellent service quality and high customer satisfaction
Work closely with Sales, Logistics, Finance, and other stakeholders
Manage escalations and ensure sustainable resolution of complex issues

Processes & Quality

Take ownership of the full order-to-invoice process
Ensure compliance with regulations (export, customs, dangerous goods, ISO)
Optimize and harmonize processes and tools

Continuous Improvement & Projects

Initiate and implement improvement projects
Define and manage relevant KPIs
Collaborate closely with management on complex topics

Skills & Knowledge required

University degree with several years of experience, or vocational training with extensive relevant experience
Proven experience in team leadership and change management
Strong knowledge of MS Excel and SAP
Experience in Customer Service / Order-to-Invoice environments
Experience in an international business context
Strong leadership and communication skills
Resilience and ability to make decisions under pressure
Strong focus on quality, efficiency, and customer satisfaction

DISCOVER NEW OPPORTUNITIES

A positive working atmosphere in a close-knit, family-oriented company culture
Competitive and performance-based compensation
Comprehensive employee benefits
Company pension scheme
Health management including fitness programs
Disability insurance
Group accident insurance coverage
And much more

Job Details

Location Koeln, Germany
Discipline Customer Service
Type Full-time
Business INEOS Nitriles
Posted 04 June 2026
Closing Date 26 June 2026

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Erweiterte Suche

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