JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Reporting directly to the Workplace Coordinator, the Events and Office Ambassador will provide exceptional customer service to both internal & external customers. The right person will provide the first impression our visitors have of Audible events and therefore, they will need to be on the ball in any situation; providing a lasting and unique memorable experience that makes our customers feel welcome, comfortable and brings our Audible brand to life. Additionally, this role will support workplace operations including mail and shipping duties, ensuring seamless daily operations across all touchpoints. This person will need to work collectively as a team and show a passionate understanding of our guests' needs and requirements, striving to exceed expectations wherever possible, in true Audible fashion.
Site responsibilities
Events, Meeting Rooms & all hospitality spaces must be presentable and ‘show ready’ at all times, whether set for use or reset as per the Audible design
Execute and plan all requests across all Events & Hospitality functions (including but not limited to Events, Meeting Room bookings, Guest Services, etc.)
Follow processes correctly for all deliveries & catering
Support workplace operations including managing inbound and outbound mail, processing shipments, coordinating courier services, and maintaining organized mail/package distribution systems
Adhere to local legislative and Audible H&S protocols
Support catering as required, executing a high level of creative design where possible
Have a deep understanding of dietary allergens & intolerances, being able to use this knowledge if asked from employees/guests
Ensure vendor equipment is kept organised and is returned in the same condition as when it is delivered to Audible (where required)
Back of house operations are maintained in a presentable & organised manner at all times (ie. storage spaces, lift spaces, pantry areas etc)
Ensure furniture moves and resets are carried out as required, this involves a high demand of lifting & shifting heavy items, including equipment & furniture
Manage last minute/urgent requests in a timely manner and problem solve challenges as required
Execution of required tasks as per the Events requirements
Ensuring maintenance issues are logged and ticketing system and escalated as appropriate
Be proactive in communicating to the Team/Client and helping to find solutions when needed
Ensure hands on training is applied, particularly to ensure Audible property is cared for and maintained as much as possible (ie. furniture, equipment)
Be a key player in the Audible ERT program, responding to emergencies on behalf of Audible and the Workplace Services team
Ensure a high level of customer service is given by the whole team at all times
Flexible approach to demand and working hours (possibly involving evenings and weekends)
Key relationships
Work closely with the respective Events & Workplace team on a daily basis
Establish a solid relationship with the key stakeholders
Daily contact with potential and existing customers, it is vitally important that the right impression of Audible is expressed at all times
Daily contact with Audible employees at all levels, it is important that we offer the same high level of customer services to them as we do to all guests
Regular contact with external vendors
Work closely with the Janitorial team on the ground, ensuring spaces are clean & tidy
Adhere to strict corporate security policies at all times
Build strong working relationship with on site security Team
Promote the importance and process of Security rules and procedures
Keep security and H&S in mind as a priority when events are in place
Qualifications:
Preferred Hospitality/ Events experience particularly in Front of House/Operational role
Highly organised and excellent time management
Strong Customer service background in a fast paced environment
Intermediate-advanced IT skills
Fluent in English and German
Passionate attitude for Customer service
Friendly, helpful and willing to go the extra mile to help meet our customer’s needs
Able to prioritise effectively
Proactive and positive attitude
Team player & problem solver
Excellent interpersonal and communication skills, including understanding for the use of confidentiality and diplomacy
Excellent multi-tasking, project management and organisational skills
Ability to work in a fast-paced environment and meet deadlines
Great motivator
High attention to detail
Location:
On-site –Berlin, DEU
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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