18 beste Stellen als java part time in berlin, be – aktuell auf Personalsuche

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Customer Support Engineer (f/m/d)

Contentful -
Berlin

Jetzt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Software-Fehlerbehebung
UNIX
Objective-C
.NET
Java
PHP
Scrum
Ruby
Softwareentwicklung
APIs
Agile
Swift
SaaS
Python

Vollständige Stellenbeschreibung

About the opportunity

Contentful’s Customer Support Engineers (f/m/d) are at the forefront of our efforts to assist customers who are building amazing websites, apps, and other digital experiences using cutting-edge technologies.

Working directly with developers from our customers, our Customer Support Engineers help some of them with massive scaling and others with getting started on new integrations. Through ticket-based assistance, they identify and research Contentful-related issues that users experience, and then troubleshoot and help resolve those issues. By providing this assistance, and escalating issues when necessary to our Engineering team, our Customer Support Engineers give our customers confidence that their needs are represented and addressed. Many large customers rely on Contentful to power their public websites, mobile apps, and other mission-critical parts of their business; our Customer Support Engineers play a vital role in enabling their success in doing so.

What to expect?

A spirited group from around the globe, we keep things light-hearted while also solving difficult customer situations and creating new internal processes
Intellectual curiosity and interpersonal relationship skills are core to what we do; we seek to understand the “why” and not just the “what”
We practice empathy and the art of anticipating customer needs

What do you need to be successful?

Minimum 2 years previous experience with a direct contribution in Support and/or Customer-facing processes and tools like; a ticketing system, in-app chat, shift handover, on-call coverage, service level agreements, escalation process, and incident response
Experience working with APIs and API-based SaaS integrations
Software development exposure/troubleshooting experience in one or more of our supported languages (JavaScript, Java, Ruby, .Net, PHP, Python, Objective-C, or Swift)
A good understanding of how web applications and mobile apps are built and work
Confidence with common UNIX-like command-line tools
A track record of getting things done in an environment that combines collaboration and individual responsibility
Ability to read server logs and process them to aggregate/analyze data
An understanding of Agile processes or experience working in an Agile/Scrum environment
Strong problem-solving skills
Ability to clearly explain concepts and produce example code that complements the explanation
Customer-centered, high level of empathy, and cross-team collaboration mindset
Results and outcome-oriented; team focused
Experience with working with global teams, open to cultural and thought diversity
Excellent English communication skills, both verbal and written

What’s in it for you?

Join an ambitious tech company reshaping the way people build digital experiences
Full-time employees receive Stock Options for the opportunity to share in the success of our company
Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days
Time off to care for and focus on your growing family
Use your personal annual education budget to improve your skills and grow in your career
Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties
An annual wellbeing stipend to care for your physical, financial, or emotional health
A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

Who are we?

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at [email protected] with any information you may have.

Jetzt bewerben

Erweiterte Suche

java part time Jobs in berlin, be

Customer Support Engineer (f/m/d)

Senior Backend Engineer – OpenTelemetry

Engineering Manager - Fintech

Senior Platform Engineer (f/m/d)

Senior Android Engineer (m/f/d)

Senior Software Engineer - QuantumBlack, AI by McKinsey

Engineering Manager - Observability & Reliability Engineering Obsession (x/f/m) Nouveau

Senior Software Engineer (m/f/d)

RegTech Engineering Lead (f/m/d)

Senior Fullstack Engineer (f/m/d) – Human & Agentic Trust

Senior AWS Software Engineer (m/w/d)

Senior Site Reliability Engineer - Observability (x/f/m) Nouveau

Staff / Senior Software Engineer - Machine Learning (m/f/d)

Senior Fullstack Engineer (w/m/d)

Senior Technical Product Manager

Engineering Manager - Search (Consumer, Global Discovery)

Senior Site Reliability Engineer - Observability (x/f/m)

Senior Data Engineer at Advertising Platform

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Ich möchte aktuelle Job-E-Mails für Stellen als java part time in berlin, be erhalten

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About the opportunity

What to expect?

What do you need to be successful?

What’s in it for you?

Who are we?

Everyone is welcome here!

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