20 beste Stellen als quality management hotel in berlin, be – aktuell auf Personalsuche

Technical Account Manager (Hotel Software)
Shiji Group —Berlin
- Vollzeit
- Hybrides Arbeiten
- Gastgewerbe
- Master
- Bachelor
Direkt bewerben
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SpotOn TA —Berlin
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Lovehoney Group —Berlin
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Berlin Cuisine Jensen GmbH —Berlin
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Lovehoney Group —Berlin
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Director Sales EMEA
Lovehoney Group —Berlin
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Environmental protection equipment research and development expert
TechBiz Global GmbH —Berlin
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Navan —Berlin
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7 Tage

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Technical Account Manager (Hotel Software)

Shiji Group -
Berlin

Direkt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

Mandarin
Gastgewerbe
Kantonesisch
Master
Bachelor
Verteilte Systeme
Produktmanagement
Gastgewerbe-Management
Softwareentwicklung
Swift

Vollständige Stellenbeschreibung

Company Description

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform—the only truly global hotel technology platform—Shiji’s cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

The best hotels run on Shiji—day and night.

Job Description

To be the first point of contact of customer inquiries. To effectively triage inquiries & requests and coordinate with the appropriate teams to achieve a resolution.
To develop a deep understanding of the customer’s technical and business challenges, and provide technical consulting to identify suitable solutions to address their business need.
To lead requirement and other discussions with the customer and offer high quality, high value solution consultancy.
To serve as a knowledge hub for internal product management and technical teams to better understand the customer operations and business needs.
To ensure customer technical, product and business requirements are qualified, scoped and documented for the Shiji Platform teams, and for 3rd party integrations projects when necessary.
To represent qualified customer business plans to the Shiji Platform management for inclusion in development plans and strategic alignment.
To lead & coordinate product update and marketing efforts via meetings, presentations and workshops.
To provide regular update to internal and customer senior management.
To work closely with Shiji programme and project managers to develop project plans with customers and effectively communicate around these plans the progress of development, delivery and implementation.
Provide transparent reporting of project status at any time.
To work with Shiji international offices and the customer to ensure alignment and consistency of delivery plans for project implementation, education, standardisation and quality control with seamless transition to support.

Qualifications

7 plus years’ experience in the hospitality technology industry, with experience engaging with the executive level.
Bachelor’s degree in a related field or a master’s degree in hospitality management a plus.
Swift learner. Ability to quickly pick up product & technical knowledge and effectively explain to business users is essential.
Ability to thrive under pressure is essential.
Flexibility and adaptability in a fast-changing environment.
Possess strong prioritisation skills to effectively manage multiple tasks and deadlines, ensuring that high-value initiatives are delivered on time and with excellence.
Expertise in hospitality management systems products, technology and industry trends.
Experience in working with software development / product management teams is highly desirable.
Networking skills, with the ability to build a trusted partnership and manage stakeholders with different goals.
Exposure to a customer-focused, high-end services business model.
Ability to work independently with little direct supervision.
Be tech-savvy, with the ability to positively influence users to adopt new solutions and technology.
High energy with proven ability to lead and operate in a global marketplace.
Ability to work with geographically distributed systems and culturally diverse work-groups and teams.
Ability to travel internationally as needed.
Fluency in English is mandatory; Cantonese and/ or Mandarin Chinese is a plus point.

Additional Information

Exciting job within a creative environment and the opportunity to make a real impact on the business.
Grow your experience with web and cloud technologies in a very innovative technology environment.
Friendly, motivated and talented multicultural team.
Opportunities to grow and develop with Shiji.
Training to meet role requirements.

Direkt bewerben

Erweiterte Suche

quality management hotel Jobs in berlin, be

Technical Account Manager (Hotel Software)

Bar Manager (m/w/d)

Workforce Operations Manager (m/w/d)

Paid Media Manager (YouTube)

Senior Business Travel Consultant - Spanish speaking - Remote

Senior Sales Manager

Full-Stack Software Developer

B2B Travel Customer Advisor – German Speaker – Hybrid

Analytics Implementation Specialist (fixed-term contract)

Disponent (m/w/d)

Freelance Social Media Manager

Sales Director - Strategic Accounts (f/m/d)

Senior Business Travel Consultant - French Speaking - Remote

Senior Business Travel Consultant - German speaking - Remote

Shift Planning Manager (m/w/d)

Junior AI Engineer

Director Sales EMEA

Engineering Manager – Platform Engineering / SRE (all genders)

Environmental protection equipment research and development expert

Staff Software Engineer

Ich möchte aktuelle Job-E-Mails für Stellen als quality management hotel in berlin, be erhalten

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