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Live Support Operator - Opportunity for Students

Electronic Arts -
Köln

Jetzt bewerben

Details zur Stelle

vor 20 Stunden

Vollständige Stellenbeschreibung

General Information

Locations: Köln (Tracab), Germany

Role ID

214345

Worker Type

Temporary Employee

Studio/Department

EA Sports - Tracab

Work Model

On Site

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

The Live Support Operator plays a key role in ensuring smooth matchday operations and excellent data quality.

You will serve as the first point of contact for internal and external stakeholders during live football matches. You will prepare and monitor tracking systems and tools, oversee live data creation and transmission processes, perform troubleshooting in case of technical issues, and communicate with clients. You will maintain data accuracy and quality standards through monitoring of football matches.

Responsibilities:

You will prepare matches, including system calibration, stakeholder communication, and production environment testing
You will monitor tracking systems and tracking operator performance during live games
You will oversee live data creation and delivery flows, including data and threshold sanity checks
You will prepare match reports
You will ensure proper data storage and documentation
You will handover data to post-match analysis teams

Qualifications & Skills:

You are enrolled as student
You are fluent in German and have basic English skills
You are available for weekend and night shifts
You have experience with basic computer applications
You have a detail-oriented mindset

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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