20 beste Stellen als technical support specialist in düsseldorf – aktuell auf Personalsuche

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.NET/Python Software Developer | Energy Sector
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technical support specialist jobs near düsseldorf

CRM Specialist (f/m/d)

METRO Markets GmbH -
Düsseldorf

Jetzt bewerben

Details zur Stelle

Festanstellung | Vollzeit

Qualifikationen

Jira
CRM-Software
Power BI
Confluence
CRM
Agile
A/B-Test
Python
Marketing
HTML

Vollständige Stellenbeschreibung

Online marketplaces have never been this awesome.

At Metro Markets, CRM plays a central role in how we build long-term customer relationships, increase engagement, and drive sustainable revenue across multiple European markets. CRM also covers reputation management, including customer feedback and NPS-related communication, making it a key touchpoint throughout the customer journey.
We’re looking for a CRM Specialist to join our CRM team and help elevate our customer communication to the next level — with a strong focus on advanced analytics, experimentation, technical CRM execution, and scalable automation.
In this role, you’ll work closely with marketing teams, product, tech, data, commercial stakeholders, and country teams. You’ll own CRM automations across all customer lifecycle stages, end-to-end, and actively shape how CRM supports acquisition, engagement, retention, reactivation, and reputation management at scale.

What you’ll be doing
As a CRM Specialist, you’ll be responsible for planning, building, and optimizing automated CRM campaigns, newsletters and ad-hoc send-outs across multiple channels and markets. Email remains at the core and primary focus, while expanding additional CRM channels (e.g. push, in-app) is an important and growing part of the role.
On a day-to-day basis, you will:

Plan, create, and execute automated and ad-hoc CRM campaigns using Bloomreach, primarily via email
Build and maintain advanced, dynamic email templates, working hands-on with HTML and Jinja (strong technical proficiency is required)
Own and further develop CRM automations across the full customer lifecycle, collaborating closely with marketing, product, tech, data, commercial, and country specific teams
Analyze campaign performance, customer behavior, and feedback signals (e.g. NPS), translating insights into clear optimization actions
Work with analytics and reporting tools such as Power BI, Looker Studio, and Bloomreach reporting; experience with VS Code and basic Python is a strong plus
Continuously improve segmentation, personalization logic, and templating frameworks
Design, execute, and evaluate A/B tests and experimentation initiatives at scale
Ensure data quality, correct tracking, and robust technical CRM setup in close collaboration with tech and data teams
Act as a CRM subject-matter expert, proactively driving alignment and solving execution challenges across stakeholders
Work in an agile setup, contributing to sprint planning and documentation using Jira and Confluence

What we’re looking for
We’re looking for someone who is highly analytical, hands-on, and comfortable working with code (e.g. HTML, Jinja) when needed, and who thrives in a role with strong cross-functional alignment and stakeholder management.

You've got

Proven experience in CRM campaign execution and automation, ideally in e-commerce, marketplaces, or retail
Very strong analytical skills, with the ability to turn complex data into actionable insights
Excellent hands-on knowledge of HTML for email and templating languages such as Jinja (core requirement)
Strong understanding of email and multi-channel CRM best practices, personalization, and lifecycle communication
Experience working with CRM platforms, ideally Bloomreach or similar tools
Hands-on experience with A/B testing and experimentation
Experience collaborating with marketing, product, tech, data, commercial, and country teams
Experience with BI tools (e.g.Power BI, Looker Studio); basic Python knowledge is a plus
A structured, proactive working style with strong ownership
Experience working in an agile environment using Jira and Confluence

Required:

Hands-on experience with large-scale CRM automations and lifecycle communication
Close collaboration with engineering and data teams on technical CRM setups

We've got

A high-impact CRM role with ownership across multiple European markets
Work on advanced automations, experimentation, lifecycle communication, and reputation management — not just newsletters
Close collaboration with marketing, product, tech, data, commercial, and country teams
The freedom to shape processes and actively influence how CRM is scaled at Metro Markets
A collaborative, international environment with a strong focus on data quality and technical excellence

Jetzt bewerben

Erweiterte Suche

technical support specialist Jobs in düsseldorf

CRM Specialist (f/m/d)

Process Engineer

Commercial Specialist (m/f/d)

Manager, Supply Chain Consulting (m/f/d)

(Senior) Grid Engineer (f/m/d)

Hybrid Account Manager & Inside Sales, EMEA (m/f/d)

Sales Engineer for Industrial Furnaces

Sales Executive - IFS Loops Agentic AI

Process Owner NI/MOD Sales (d/f/m)

HR Specialist

Industry Plant and Occupational Safety Expert

Logistics Quality Specialist

Principal Engineer (f/m/d) Product Marketing Specialist

Staff Product Marketing Specialist (f/m/d)

Ground Gas Specialist, Environment, Health and Safety (EHS), WHS Due Diligence and Remediation

Sales Executive - IFS Loops Agentic AI

Team Lead – E-Bike Mechanics

Application Manager – SAP FI-CO Cluster (d/f/m)

International Business Development Specialist – Medium-Voltage Partnerships (f/m/d)

.NET/Python Software Developer | Energy Sector

Ich möchte aktuelle Job-E-Mails für Stellen als technical support specialist in düsseldorf erhalten

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