For over 20 years, Smartsheet has helped people and teams achieve–well, anything. From seamless work management to smart, scalable solutions, we’ve always worked with flow. We’re building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we’re creating space– space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that’s magic at work, and it’s what we show up for everyday.
Smartsheet seeks a highly motivated and results-oriented Commercial Account Executive to drive significant revenue growth within a designated geographic region within the Commercial segment (0–500 employees). This role is responsible for expanding existing customer relationships across the entire portfolio of accounts within the assigned geography, developing and executing strategic account plans, driving cross-selling and upselling opportunities, and ensuring swift customer adoption of Smartsheet solutions. Success in this position requires a strong understanding of local market dynamics, the ability to build and maintain strong customer relationships, and a proven track record of achieving sales targets within a defined geographic territory.
This role is based at Smartsheet in Munich, Germany (hybrid eligible) and reports to a Regional Director, DACH Sales.
You Will:
- Build and manage a sales pipeline to meet and exceed software and services sales quotas within the assigned book of business, applying rigorous planning and prioritisation to balance strategic accounts with high-volume transactional opportunities across multiple workstreams simultaneously.
- Manage and close complex sales cycles — including needs analysis, solution design, and contract negotiation — utilising solution selling and the MEDDICC framework, exercising independent judgement to assess deal risk and determine the most effective path to close.
- Develop and execute strategic account plans for a defined set of key accounts in the Commercial segment (0–500 employees), drawing on a deep knowledge of SaaS business models, competitive landscapes, and customer business drivers.
- Run high-quality discovery sessions, aligning with customers on business drivers and strategic objectives to create evaluation plans with clear timelines that drive urgency, demonstrating strong active listening, questioning technique, and interpersonal engagement.
- Develop and maintain strong relationships with local channel partners to identify and pursue new opportunities, managing those relationships with professionalism and transparency.
- Stay abreast of local market trends, competitive landscapes, and business dynamics within the assigned geographic region, synthesising market intelligence into actionable insights that inform account strategy.
- Manage strategic sales motions alongside transactional, high-volume opportunities, sustaining concentration and quality of execution across a varied and demanding workload.
- Develop new business opportunities within existing customers by analysing and proactively targeting high-value needs across multiple departments and lines of business, applying analytical thinking to identify where Smartsheet solutions create the greatest measurable impact.
- Leverage existing relationships to expand Smartsheet's footprint and drive revenue growth during renewals, navigating complex stakeholder environments with resilience and adaptability.
- Expand Smartsheet brand awareness at the C-suite, operational, and team level through confident, tailored communication and executive-level engagement.
- Consult with clients in defining business objectives, success criteria, and programme strategy to ensure a strong perception of value that leads to renewal and expansion, managing competing priorities and timelines under pressure.
- Lead and collaborate with cross-functional teams — including Sales Engineering, Consulting, Customer Success, Marketing, and Sales Development — to achieve sales objectives, contributing to a psychologically safe and inclusive team environment.
- Accurately forecast sales opportunities and track key performance indicators (KPIs) to measure success, maintaining rigorous documentation and data integrity within reporting systems.
- Leverage Smartsheet and other sales productivity tools — including Salesforce, Clari, Outreach, and Tableau — to manage accounts, track progress, and increase efficiency, taking ownership of the platforms and infrastructure that underpin the role's effectiveness.
- Carry out standard computer and keyboard use in a hybrid office and remote environment as part of day-to-day responsibilities.
- Perform other duties as assigned.
You Have:
- 2+ years of successful SaaS sales experience with a proven track record of exceeding quotas in the Commercial segment, demonstrating the depth of expertise and professional knowledge required to operate independently in a complex, fast-moving sales environment.
- Fluency in both English and German, with the ability to communicate, present, and negotiate with confidence and clarity across all stakeholder levels — from operational teams to C-suite executives — in both languages.
- Demonstrated experience building and maintaining strong, long-term customer relationships within the Commercial segment, including the interpersonal skill and emotional intelligence to sustain trust through complex sales cycles and periods of change.
- Proven ability to drive cross-selling and upselling opportunities within existing accounts, identifying needs across multiple departments and translating them into compelling, tailored commercial proposals.
- Experience with solution selling and the MEDDICC framework, including the ability to apply these methodologies with discipline and adaptability across varied deal sizes and complexity levels.
- Strong understanding of SaaS business models and the competitive landscape in the Commercial segment, with the capacity to translate that knowledge into strategic differentiation during customer engagements.
- Proficiency in CRM systems — including Salesforce — and other sales productivity tools, with a track record of maintaining accurate data, producing reliable forecasts, and using reporting to drive accountability.
- Excellent communication, presentation, and interpersonal skills, with the confidence to engage audiences of varying seniority and adapt style to context.
- Strong analytical and problem-solving skills, with the ability to diagnose customer challenges, evaluate options, and make well-reasoned recommendations independently.
- Strong organisational skills with the ability to manage multiple accounts, priorities, and deadlines concurrently without loss of quality or attention to detail.
- The ability to sustain high levels of mental effort and concentration across a complex, varied workload — including navigating ambiguity, managing pipeline pressure, and maintaining performance over extended periods.
- Comfort working in a results-oriented environment with meaningful targets, where performance is measured clearly and where resilience and a positive response to challenge are valued.
- A willingness to work in a hybrid setting from Munich, Germany, in line with Smartsheet's flexible working practices, with occasional travel expected within the DACH region to meet with customers and partners.
- Familiarity with sedentary, screen-based work typical of a hybrid office and remote sales environment, including extended use of video conferencing, digital collaboration tools, and CRM platforms.
- No direct financial budget responsibility is required for this role; however, the person in this position is expected to maintain awareness of deal economics, discounting implications, and commercial terms as part of the sales process.
- Bachelor's degree or equivalent professional experience.
- Legally eligible to work in Germany on an ongoing basis.
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
DE Base Salary Pay Range
€52,500 - €62,500 EUR
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
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