20 beste Stellen als learning specialist in frankfurt am main – aktuell auf Personalsuche

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Securitas Deutschland —Frankfurt am Main
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Dual study program in Applied Computer Science (B.Sc.) 2026 at the DHBW Mannheim (all genders)
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Engineering Operations Technician, Data Center Engineering Operations
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Default Manager Equity Derivatives (f/m/d)
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Application Support Specialist - Tier 1 (EMEA)

Vasion -
Frankfurt am Main

Direkt bewerben

Details zur Stelle

Vollzeit

Leistungen

Aufstiegsmöglichkeiten

Qualifikationen

Microsoft Windows Server
Azure
Englisch
Windows
Hochschulreife
MacOS
Kommunikationsfähigkeit
Deutsch
Active Directory
MySQL
Identitätsmanagement

Vollständige Stellenbeschreibung

Our Vasion office in Frankfurt, Germany is looking for a tier 1 Application Support Specialist that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes. Vasion offers a flexible working environment for our 300+ employees across the world, including at our global headquarters in St. George, Utah, or in one of our other offices in the UK, Germany, and Lehi, Utah.

Position Summary

The Application Support Specialist – Tier 1 is the primary technical resource for customer, reseller, and partner support, as well as supporting our Solution Engineers with pre-sales inquiries. The selected candidate is responsible for identifying, troubleshooting, and resolving issues that are either directly or indirectly related to the product. The support specialist must be able to articulate technology and product positioning to both business and technical users. This position reports to the Product Support Manager.

Responsibilities

Application Support Specialist responsibilities include, but are not limited to, the following:

Customer Experience Excellence — Deliver outstanding, empathetic support experiences that build trust and customer satisfaction at every interaction.
Technical Product Support — Troubleshoot and resolve customer-reported issues across supported products in a timely and professional manner.
Issue Replication & Documentation — Reproduce customer problems in a controlled environment, clearly documenting findings to support resolution and cross-team visibility.
Case & Knowledge Documentation — Maintain accurate case notes and contribute to internal documentation to support team efficiency and continuous learning.
Solution Engineer Support — Serve as a reliable point of escalation and collaboration for solution engineers on product-related inquiries.
Knowledge Management (KCS) — Actively participate in the Knowledge-Centered Service (KCS) program by creating, updating, and maintaining knowledge base articles that benefit both customers and colleagues.
Performance & Development Goals — Engage with the Missions and Aspirational Performances (MAPs) framework to set, track, and achieve individual growth and performance objectives.

Ideal Qualities

Collaborative & Driven — A motivated self-starter who thrives in a fast-paced, entrepreneurial environment and enjoys working alongside talented, passionate teammates.
Customer-First Mindset — Genuinely committed to delivering exceptional customer experiences at every touchpoint.
Ownership Mentality — Takes initiative and personal accountability for the support process, seeing issues through from first contact to resolution.
Adaptable & Organized — Able to manage multiple priorities simultaneously while keeping individual, team, and company goals in focus.
Active Listener & Problem Solver — Listens carefully to understand the root of a problem before acting, then works efficiently to deliver a clear and timely resolution.
Detail-Oriented — Approaches every case with thoroughness and precision, ensuring nothing is overlooked.
Strong Communicator — Skilled in clear, concise note-taking and effective case management to keep all stakeholders informed and aligned.

Professionalism

English Language Proficiency — Excellent written and verbal communication skills in English are essential for this role.
German Language Proficiency — Fluent in German to a minimum of C1 level, with strong written and verbal ability.
Additional Language Skills — Proficiency in a third language such as French, Italian, or Spanish is highly desirable.
Organized & Efficient — Highly organized with the ability to manage and prioritize a high volume of cases simultaneously without compromising quality.
Professional Customer-Facing Skills — Proven ability to engage with customers in a professional, positive, and solution-focused manner across all interactions.
Team Player — Collaborative by nature, with a genuine ability to contribute effectively within a team-based environment.
Self-Sufficient Problem Solver — Demonstrates the initiative and resourcefulness to work independently and find solutions to new or unfamiliar challenges.

Requirements

Windows Server — Working knowledge of Windows Server 2019 and/or 2022 environments.
Database Fundamentals — Familiarity with MySQL for basic database interaction and troubleshooting.
Identity & Access Management — Working knowledge of Active Directory, LDAP, MFA, and related authentication concepts.
Identity Providers — Practical experience with identity provider platforms such as Microsoft Entra/Azure AD, Okta, Google Workspace, or similar.
Cross-Platform OS Experience — Comfortable working across Microsoft Windows 10 & 11, macOS, and Linux environments.
Networking Concepts — Solid foundational understanding of networking principles relevant to enterprise support environments.

Minimum Requirements

One or more industry certifications in VDI, Active Directory, or Networking (preferred but not required).
Prior IT support experience or equivalent hands-on technical exposure.

Location & Work Model

This position is based in Frankfurt, Germany. The successful candidate is expected to work from the office a minimum of 3 days per week.

Benefits

Flexible work environment
Discretionary Vacation bonus
Competitive compensation package
Training and Career Advancement opportunities
Pension contribution
Mental Health Wellness Support
Financial wellness education
Onsite perks including snacks and refreshments

Our Core Values

Vasion looks for people who will exemplify its core values and are driven to become:

Action Owners (Extreme Ownership by Jocko Willink and Leif Babin)
Candor Seekers (Radical Candor by Kim Scott)
Relationship Builders (Leadership and Self-deception by The Arbinger Institute)
Storytelling (Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller)

More About Vasion

Visit https://www.vasion.com

Additional Information

Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation, and other legally protected characteristics.

Direkt bewerben

Erweiterte Suche

learning specialist Jobs in frankfurt am main

Application Support Specialist - Tier 1 (EMEA)

Network Deployment Build Lead , Global Network Deployment (GND)

Knowledge Lawyer (m/f/d) – EU Capital Markets and Listed Companies

Project Manager Regulatory Change (f/m/d)

HR Manager, Europe and Asia

Order Management Specialist (m/w/d)

Practice Lead - Google Workspace Migrations and Enablement (m/f/d)

Engineering Operations Technician, DCEO

EMEA Commercial Banking Sales Specialist

Technical Specialist - SAP Solutions

Regional Security Manager / Datacenter, 120k - 130k p.a. (m/w/d)

Dual study program in Applied Computer Science (B.Sc.) 2026 at the DHBW Mannheim (all genders)

Threat Intelligence Specialist (f/m/d)

Engineering Operations Technician, Data Center Engineering Operations

General Affairs (m/f/d)

RPA lending specialists (forward flow solutions and securitisation) based in Germany

Product – Export & Agency Finance Transaction Banking Specialist III

Default Manager Equity Derivatives (f/m/d)

Network Deployment Build Lead (Network Technician), AWS

Tax VAT Specialist - Vice President (f/m/d)

Ich möchte aktuelle Job-E-Mails für Stellen als learning specialist in frankfurt am main erhalten

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