The Opportunity
Adobe is seeking a proactive and customer‑focused Value Specialist Document Cloud with Retention focus to support adoption and value realisation of Adobe Acrobat Sign across an existing enterprise customer base.
In this role, you will engage with customers to help them unlock the value of Adobe Sign, driving activation and sustained usage following purchase. You will work closely with customers to identify relevant use cases, overcome adoption barriers and ensure Adobe Sign is embedded into their business processes as quickly and effectively as possible.
This role is ideally suited to a consultative sales professional who enjoys working with existing customers to drive long‑term success, adoption and satisfaction.
What You’ll Do
Proactively engage with existing enterprise customers through outbound outreach to identify business owners and define meaningful use cases for Adobe Acrobat Sign.
Help customers unlock the value of Adobe Sign by driving activation, adoption and long‑term usage of the solution.
Identify and remove barriers preventing customers from fully utilising Adobe Sign, turning business challenges into practical solutions.
Build and maintain strong product knowledge across Adobe Acrobat Sign and related offerings.
Develop and manage a pipeline of opportunities aligned to monthly, quarterly and annual objectives.
Partner closely with internal teams including Sales, Customer Success, Marketing, Product, Finance and Engineering to support coordinated customer outcomes.
Support Customer Success Managers by helping to unlock accounts and identify internal champions through targeted prospecting.
Develop clear account and territory strategies to ensure adoption and consumption goals are achieved.
Contribute to improved customer satisfaction and long‑term customer retention within assigned accounts.
What You Need to Succeed
Minimum of 5+ years’ experience in Enterprise or B2B sales.
Proven experience selling SaaS or cloud‑based technology solutions.
Excellent communication and presentation skills, with a strong customer‑first mindset.
Demonstrated experience developing account or territory plans and exceeding sales targets.
Strong customer acumen, with the ability to assess customer environments, business priorities, technology strategies and competitive landscapes.
Ability to build and maintain trusted relationships with senior stakeholders.
Natural curiosity and a consultative approach to identifying customer value.
Strong prospecting skills, including experience identifying business owners and champions within large organisations.
Proven ability to work effectively in a collaborative, cross‑functional environment.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email
[email protected] or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience .
