Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you.
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO's principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID – 2026-0066
Role Duties and Responsibilities
- Own end-to-end service performance NATO Enterprise Architecture and DCIS services and systems supporting the mission;
- Monitor engineering compliance, analyse performance trends, and drive corrective actions with technical resolver teams;
- Lead monthly and quarterly service reviews with customers, external and internal stakeholders, supported by structured reporting;
- Act as the primary on-site point of contact for the Operational Community for all NATO Enterprise Architecture and DCIS service and systems supporting the Mission;
- Establish and maintain effective working relationships with the Operational Community, stakeholders, ensuring understanding of operational priorities and service needs;
- Manage customer expectations and provide proactive communication on service performance, incidents, planned changes and project transition;
- By apply working holistic knowledge of, NATO Enterprise Architecture and DCIS service and systems supporting the Mission, covering OSI Layers 1-7.
- Liaise with technical service owners and engineering teams to translate technical information into deliverables meeting Operational requirements;
- Support in the onboarding of new services, ensuring that service documentation and operational procedures are established and maintained;
- Coordinate customer-facing communication during major incidents and service disruptions;
- Coordinate incident recovery by interfacing with resolver teams and ensuring timely updates to stakeholders;
- Oversee the impact of changes on service levels, ensuring that risks are communicated and disruption is minimised;
- Produce monthly Engineering Performance Reports in accordance with NCIA reporting requirements;
- Maintain and drive a Service Improvement Plan (SIP), tracking actions and measurable improvements;
- Identify opportunities for service and efficiency improvements
- Propose and track corrective and preventive actions
- Monitor trends and recurring issues to drive long-term improvements
Essential Skills, Experience and Certifications
- PMP certification from the Project Management Institute (PMI) or equivalent project management certification.
- ITIL v4 Foundation certification with strong understanding of IT service management processes.
- CCNA Certified and strong networking knowledge with CCNA-level competency in routing, switching, and network troubleshooting.
- 10 years proven experience working upon NATO, defence, military, or other high-security project delivery.
- 10 years proven experience NATO experience in IT service delivery, implementation engineering, in Mission support environments.
- 10 years proven experience with NATO Incident, Change, Problem, Request, and Configuration Management processes in Mission support environments.
- 10 years demonstrated experience in team leadership, mentoring, and technical supervision in NATO Mission environments.
- 5 years proven experience with Windows Server administration and enterprise infrastructure support, including Windows desktop environment, within NATO enterprise or mission-critical environments.
- 5 years proven experience with VMware virtualization deployment and troubleshooting, within NATO enterprise or mission-critical environments.
- 5 years proven experience in network/system security and secure communications within NATO enterprise or mission-critical environments.
- 5 years proven experience in Voice and Video communications within NATO enterprise or mission-critical environments.
- 5 years proven experience with cryptographic systems, COMSEC, or secure communication platforms, within NATO enterprise or mission-critical environments.
- 5 years proven experience with firewall and boundary protection services, within NATO enterprise or mission-critical environments.
- 5 years proven experience with NATO Core Services and Functional Service Applications, within NATO enterprise or mission-critical environments.
- 5 years proven experience with Microsoft technologies including Active Directory, Group Policy, Exchange Server, and SharePoint, within NATO enterprise or mission-critical environments.
- 5 years proven experience administering SQL Server and System Centre Configuration Manager (SCCM), within NATO enterprise or mission-critical environments.
- Strong interpersonal skills, enabling effective interaction with customers, technical teams, and senior stakeholders;
- Ability to work independently with minimal supervision while contributing effectively as part of a team;
- Strong analytical and problem-solving capabilities, with a customer-focused approach;
- High level of motivation, adaptability, and collaboration;
- In depth practical understanding of NATO Command structures, roles, and organisational context.
- In depth practical Knowledge of NATO Enterprise Architecture and DCIS service and systems supporting the Mission, covering OSI Layers 1-7
Desirable Skills, Experience and Certifications
- Certification with Windows Server administration and Windows desktop environment.
- Certification with VMware virtualization.
- Certification in network/system security and secure communications systems.
- Certification in Voice and Video communications systems.
- Certification with cryptographic systems, COMSEC, or secure communication platforms.
- Certification with NATO Functional Service Applications.
Education
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical discipline.
Language Proficiency
- Shall be able to listen, speak, read and write in English to or above the NATO SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.
- Excellent English language communication and presentation skills, with the ability to clearly articulate complex service and technical topics;
Working Location
Working Policy
Travel
- Some travel to other NATO sites may be required
Security Clearance
- Valid National or NATO Cosmic Top Secret personal security clearance
We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.
