20 beste Stellen als data visualization in berlin, be – aktuell auf Personalsuche

Lead Analyst, Customer Service Analytics
Angi —Berlin
- 81.000 € – 110.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Kundenberatung
- Salesforce
- Master
Direkt bewerben
13 Tage
Staff UX Product Researcher - Route Discovery & Navigation
Strava —Berlin
- 130.000 € – 140.000 € pro Jahr
- Vollzeit
- Forschungserfahrung
- Kommunikationsfähigkeit
- Analytik
Project Manager, Operational Reporting & Insights
Lime —Berlin
- Vollzeit
- Homeoffice
- Informatik
- SQL
- Bachelor
Direkt bewerben
2 Std.
Working Student - Solution Consulting (f/m/d)
think-cell —Berlin
- Microsoft Powerpoint
- Microsoft Office
Direkt bewerben
1 Tag
Analyst, Pricing & Revenue Optimization (m/f/x)
rebuy —Berlin
- 55.000 € – 70.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- SQL
- Bachelor
- Analytik
Direkt bewerben
Consultant - Automotive & Digitalization (f/m/x)
accilium Group GmbH —Berlin
- 4.650 € pro Monat
- Vollzeit
- Microsoft Powerpoint
- Microsoft Excel
- Projektmanagement
- Homeoffice-Möglichkeit
Direkt bewerben
Analytics Engineer (Power BI Specialist)
Blue Orange Digital —Berlin
- 5.500 € – 7.200 € pro Monat
- Homeoffice
- Bachelor
- Kommunikationsfähigkeit
- Analytik
13 Tage
Senior Data Engineer
Sloboda Studio —Berlin
- Teilzeit
- SQL
- AWS
- Python
Senior Data Analytics Engineer - 100% Remote
Digistore24 —Berlin
- 50.000 € – 65.000 € pro Jahr
- Vollzeit
- Homeoffice
- Azure
- ERP-Systeme
- AWS
- Flexible Arbeitszeiten
Data Science Intern, Music & Audio
Melotech —Berlin
- Vollzeit
- Homeoffice
- Informatik
- AWS
- APIs
Project Manager (m/f/d) Risk Filter Suite - Science and Communication
WWF —Berlin
- Vollzeit
- Datenanalyse
- Forschungserfahrung
- Master
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Full-Stack Data Platform Engineer
Reflow —Berlin
- Vollzeit
- Homeoffice
- SQL
- APIs
- Python
Direkt bewerben
Senior Data Scientist (all genders)
JustPlay GmbH —Berlin
- Vollzeit
- Homeoffice
- SQL
- AWS
- Projektmanagement
- Umzugskostenzuschuss
- Flexible Arbeitszeiten
Direkt bewerben
Analytics Engineer (all genders)
JustPlay GmbH —Berlin
- Vollzeit
- Homeoffice
- Datenanalyse
- Python
- Analytik
- Umzugskostenzuschuss
- Flexible Arbeitszeiten
Direkt bewerben
Senior Data Scientist, Consumer Analytics
Wolt - English —Berlin
- SQL
- Python
Direkt bewerben
6 Tage
Lead Full Stack Developer
Reflow —Berlin
- Vollzeit
- Homeoffice
- Analytik
Direkt bewerben
Intern Bank Intelligence (m/f/d)
Raisin —Berlin
- Microsoft Powerpoint
- Microsoft Excel
- Finanzwirtschaft
- Flexible Arbeitszeiten
19 Std.
Director, BI & Marketing Analytics
Delivery Hero —Berlin
- Vollzeit
- Hybrides Arbeiten
- Marketing
- Analytik
Direkt bewerben
Head of Client Creative Services (Graphics / PPT Support) (m/f/d)
Simon-Kucher & Partners —Berlin
- Hybrides Arbeiten
- Microsoft Powerpoint
- Management-Erfahrung
- Künstliche Intelligenz
10 Tage
Working Student - Solution Consulting (f/m/d)
think-cell Software —Berlin
- Microsoft Powerpoint
- Microsoft Office
Direkt bewerben
1 Tag

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Lead Analyst, Customer Service Analytics

Angi -
Berlin

Direkt bewerben

Details zur Stelle

Vollzeit
81.000 € – 110.000 € pro Jahr
vor 13 Tagen

Qualifikationen

Kundenberatung
Salesforce
Master
Bachelor
Künstliche Intelligenz
Führungserfahrung
Python
Analytik

Vollständige Stellenbeschreibung

For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well.

For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you.

Angi at a glance:

Founded in 1995 as Angie’s List and rebranded in 2021
Global company with 9 brands in 8 countries and employees worldwide
Homeowners have turned to us for 300 million home projects and counting

We are seeking a dynamic Lead Analyst for the Commercial & Analytics - International team to play a pivotal role in enhancing customer experience and operational productivity through data-driven insights. The Lead Analyst will focus on analyzing customer service data, identifying pain points, improving products and services, and optimizing operational workflows.

In this role, you will have a direct impact on customer satisfaction, loyalty, and the overall success of our operations. You’ll be responsible for stewarding the allocation of resources, managing customer feedback data, and proactively generating insights to continually enhance processes, products, and people.

What you’ll do:

Customer Experience Optimization:
- Leverage analytics to understand customer expectations and experiences, enabling the team to tailor services and meet customer needs more effectively.
- Analyze customer satisfaction metrics such as CSAT, NPS, CES, ART, AHT, and First Contact Resolution to measure and improve service levels.
- Identify customer pain points by structuring and analyzing customer feedback and complaints, addressing recurring issues proactively to improve satisfaction.
Operational Efficiency & Resource Management:
- Analyze customer service data to balance speed and quality in operations, optimizing processes and resource allocation to enhance overall operational effectiveness.
- Steward the prioritization of resource allocation across all inbound service workloads, outbound calling campaigns, and experiments, ensuring efficiency and business impact.
- Use analytics to guide workforce planning, from debt collection efforts to outbound call campaigns and customer retention strategies.
- Continuously identify and implement AI-driven opportunities to streamline data analysis and improve team productivity
Data-Driven Experimentation:
- Conduct both proactive and reactive analyses of experiments, providing actionable recommendations based on reliable and statistically significant results.
- Evaluate outcomes to suggest improvements related to processes, products, or personnel, with a focus on productivity, conversion rates, right-first-time rate, cycle times, and retention.
Performance Metrics & Reporting:
- Establish and monitor key performance indicators (KPIs) that measure operational success, such as Average Handle Time (AHT), Cycle Times, and Satisfaction Scores.
- Provide regular reports to senior management, highlighting actionable insights and areas for improvement in the customer service experience.
Leadership & Team development:
- Steward data driven decision making by providing insights to achieve department or organizational goals.
- Help your direct reports grow professionally by mentoring, identifying development needs and creating opportunities.

Who you are:

Bachelor’s or Master’s degree in a relevant field (e.g., Data Analytics, Business, Statistics, Economics, or similar).
8+ years of experience in data analytics, with a focus on customer experience or operational efficiency.
Proven experience with customer service platforms (Salesforce is a plus) and proficiency in customer service analytics tools.
Strong analytical skills with experience in structuring, analyzing, and interpreting large datasets.
Demonstrated ability to generate insights from data and implement strategies that drive measurable business outcomes.
Excellent communication and stakeholder management skills, with the ability to present complex data in a clear and actionable way.
People management experience is a plus.
Experience leveraging AI tools (e.g., Cursor, Claude Code) to optimize workflows is a plus.
Proficiency in data visualization and analytics tools such as Looker, SQL, or Python.
Experience in working in customer-centric industries or roles, with a focus on improving customer experience.

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits:

The salary band for this position ranges from €81,000 - €110,000, commensurate with experience and qualifications.
Hybrid work environment and home office set-up allowance
Temporary work from abroad policy
Regular team and social events

Direkt bewerben

Erweiterte Suche

data visualization Jobs in berlin, be

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Intern Bank Intelligence (m/f/d)

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Working Student - Solution Consulting (f/m/d)

Ich möchte aktuelle Job-E-Mails für Stellen als data visualization in berlin, be erhalten

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