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Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like IKEA and Booking.com already deploying Parloa at scale.

About the role:

As a CEO Office Associate, you'll take on strategic problems that don't yet have a home and turn them into tangible outcomes, fast. From day one, you'll own complex, cross-functional projects end-to-end, stepping in wherever the business needs leverage most.

Areas of ownership:

Special Projects & Strategic Programs: Own CEO-sponsored programs that cut across the org end-to-end. You identify something that's broken, diagnose the problem, build the plan, drive execution across functions, and own the outcome end-to-end.
Internal Communications: Own the company's heartbeat. Run the monthly All-Hands end-to-end (format, content, narrative, delivery), as well as other company-critical communication events, turning leadership intent into messages that land.
CEO Office Automations: You are constantly at the forefront of AI development & always aim to increase your own as well as the CEO Office's leverage. You help the team rethink how it works every single week.

Who you are:

Experience: 3+ years in a high-intensity environment (strategy consulting, VC/PE, or a high-growth startup) where you've owned outcomes, not just tasks.
Academic Excellence: Strong academic credentials or an equivalent track record of exceptional achievement.
High IQ, Low Ego: High emotional intelligence, sound judgment, and the humility to step in wherever needed to help the team succeed.
Executive Presence: Strong communicator and storyteller who builds executive-grade decks, documents, and narratives that both convince and inspire. You're comfortable interacting with senior internal & external stakeholders.
Builder Mentality: You don't just strategize - you execute. You thrive in ambiguity, make the call when there's no playbook, and own the result.
First-Principles Thinker: You don't inherit assumptions; you question why things exist before you rebuild them.
AI-native: You leverage AI tools and automation to work more effectively. Experience with platforms such as n8n is a plus.
Location: Able to work from our Berlin headquarters five days per week.

Our recruiting process:

Talent Acquisition Hiring Manager Team Member Technical Interview Bar Raiser

Why Parloa?

We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

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