20 beste Stellen als program director in berlin, be – aktuell auf Personalsuche

Copy of [DACH HQ] Associate Director Customer Success (all genders)
Alumni Network Job Board —Berlin
- Englisch
- Flexible Arbeitszeiten
5 Tage
Director Data Science (Gen)AI - Healthcare & Life Sciences (m/w/d)
Simon-Kucher & Partners —Berlin
- Machine Learning
- Künstliche Intelligenz
- Python
4 Tage
Associate Director, Client Services DACH (maternity cover)
Whalar Group —Berlin
Direkt bewerben
10 Tage
Director/Head of Data & AI (f/m/d)
Upvest —Berlin
- Vollzeit
- Hybrides Arbeiten
- Master
- Produktmanagement
- Künstliche Intelligenz
Director Of Security Engineering
Parloa —Berlin
- Homeoffice
- Master
- AWS
- Softwareentwicklungszyklus
Director Legal (all genders)
Lucanet Group —Berlin
- Künstliche Intelligenz
3 Tage
Money laundering reporting officer - Western Union International Bank - Berlin
Western Union —Berlin
- Vollzeit
- Führungserfahrung
- Kommunikationsfähigkeit
- Lebensversicherung
Staff UX Product Researcher - Route Discovery & Navigation
Strava —Berlin
- 130.000 € – 140.000 € pro Jahr
- Vollzeit
- Forschungserfahrung
- Kommunikationsfähigkeit
- Analytik
Music Administration Intern
Tracks & Fields —Berlin
- 603 € pro Monat
- Vollzeit
Sr. Retail Manager (m/w/d) - Retail Stores, South West Germany
Nike —Berlin
- Vollzeit
- Bestandsmanagement
- Forschungserfahrung
- Teamleitung
- Employee Assistance Program
Director of Sales - DACH (m/f/d)
A11 —Berlin
- Vertrieb
- Salesforce
- Teamleitung
On-Call Certified Animal Safety Representative (International)
American Humane —Berlin
- Bereitschaftsdienst
- Doktorat
- Schreibfähigkeiten
- Bachelor
4 Tage
Business Development Director - Manufacturing & Industrial (m/f/d)
EPAM Systems, Inc. —Berlin
- Hybrides Arbeiten
- Vertrieb
- Unternehmensentwicklung
- Produktion
ESG Compliance and Sustainability Reporting Lead (m/f/d)
Corning —Berlin
- Master
- Bachelor
- Employee Assistance Program
Head of Technical Project Management
SKD SE —Berlin
- Vollzeit
- Militär
- Projektmanagement
- Führungserfahrung
Executive Assistant (m/f/x)
Progyny Global —Berlin
- 45.000 € – 50.000 € pro Jahr
- Hybrides Arbeiten
- Microsoft Office
- Homeoffice-Möglichkeit
Direkt bewerben
Senior Director, Global Product (m/f/x)
Progyny Global —Berlin
- 120.000 € – 135.000 € pro Jahr
- Hybrides Arbeiten
- Vertrieb
- Führungserfahrung
- Homeoffice-Möglichkeit
Direkt bewerben
Legal Director, EMEA Employment Law
Lime —Berlin
- Vollzeit
Direkt bewerben
3 Tage
Head of Supplier Enablement
GetYourGuide —Berlin
- Hybrides Arbeiten
- Vertrieb
- APIs
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Direkt bewerben
10 Tage
Chief Operating Officer / COO (Crypto / Blockchain)
Caiz —Berlin
- Homeoffice
- Finanzwirtschaft
- Master
- Bachelor
- Umzugskostenzuschuss
- Homeoffice-Möglichkeit
Direkt bewerben

Ich möchte aktuelle Job-E-Mails für Stellen als program director in berlin, be erhalten

Wenn Sie sich bei Ihrem Konto anmelden, stimmen Sie den Nutzungsbedingungen, den Richtlinien zur Verwendung von Cookies sowie der Datenschutzerklärung von SimplyHired zu.

Weitere Job-Standorte erkunden

program director jobs near berlin, be

Jobs als Director in Berlin

Jobs als Compliance Officer in Berlin

Jobs als User Experience Researcher in Berlin

Jobs als Executive Assistant in Berlin

Jobs als Head Of Data in Berlin

Jobs als Head Of Project Management in Berlin

Jobs als Director Of Data Science in Berlin

Jobs als Head Of Content in Berlin

Jobs als Hr Director, Personalleiter, Vp Hr in Rhein Main Gebiet

Jobs als Director Of Customer Success in Home Office

Jobs als Customer Success in Hamburg

Jobs als Duales Studium Bank in Hamburg

Jobs als Bank in Hannover

Jobs als Duales Studium Bank in Frankfurt Am Main

Jobs als Junior Art Director in Hamburg

Jobs als Retail Director in München

Jobs als Junior Art Director in Stuttgart

Jobs als Clinical Research, Data Analyst Intern in München

Jobs als Administrative Intern in Frankfurt Am Main

Jobs als Compliance Officer in Hessen

Copy of [DACH HQ] Associate Director Customer Success (all genders)

Alumni Network Job Board
Berlin

Jetzt bewerben

Details zur Stelle

vor 5 Tagen

Leistungen

Firmenevents
Flexible Arbeitszeiten

Qualifikationen

Englisch
Deutsch

Vollständige Stellenbeschreibung

The Role

As the Associate Director Customer Success (HF DACH), reporting to the Director Business Success, you hold a critical mandate as the primary "Bar Raiser for Customer Experience", "Advocate for the Customer" and "Retention Guardian" within the HelloFresh DACH organization. You are the architect of the customer-centric strategy operating at the intersection of Marketing, Product, Operations, and Finance.

You will provide end-to-end visibility on customer health and drive the strategic pillar "Elevating the Customer Experience" toward our 2026 goals. This is a high-impact, individual contributor role (with the ability to influence decentralized teams) designed for a self-starter who can translate complex data into a "customer delight" roadmap that fuels long-term commercial growth.

This role is offered as a 15-month fixed-term contract (maternity cover, expected until end of 2027).

You will...

Act as the bar raiser for Customer Experience: Set the standard for Customer Experience excellence in the HelloFresh DACH cluster, ensuring that all customer-facing initiatives across domains are brought to the next level
Lead DACH Customer Success: Define and steer the Customer Success roadmap to align Product, Marketing and Operations domains.
Own the customer base: Hold accountability for "Active Customers" management in alignment with Global and local teams, driving the strategy for Weekly Order Factor and retention to meet Business Plan targets.
Drive strategic innovations: Spearhead high-impact projects such as onboarding and lifecycle initiatives to eliminate conversion and retention bottlenecks.
Institutionalize Voice of the Customer (VoC): Manage a decentralized network of "VoC Champions" across the business, turning qualitative sentiment and quantitative data (NPS, Trustpilot, Churn reasons) into prioritized operational fixes.
Act as a strategic counterpart to the cluster leadership team: Utilize KPI mastery to forecast risks and identify opportunities within the end-to-end customer journey, providing the HF DACH Cluster Leadership team with actionable insights that link Customer Success to profitability and lifetime value.
Optimize & scale: Identify operational friction points and leverage AI or offshoring (HelloConnect) to automate insights and reporting, ensuring the organization remains lean and agile.

What you'll bring

7+ years of professional experience in a customer-centric and strategic role, ideally in an e-commerce environment
KPI Mastery: A deep, analytical understanding of end-to-end business metrics (Retention, Pause rates, NPS) and the ability to build predictive metric architectures.
Commercial mindset: Proven ability to apply a P&L lens to customer success initiatives, ensuring that "customer happiness" directly contributes to profitability and lifetime value.
Exceptional stakeholder management: Experience navigating a complex global matrix and influencing senior leadership to secure buy-in for customer-centric priorities.
Individual contributor autonomy: A true self-starter mentality; comfortable operating as a "business owner" with minimal supervision and high self-organization.
Problem-solving excellence: The ability to deconstruct messy, cross-functional challenges into clear, prioritized workstreams.
Passion for the customer: An intrinsic drive to relentlessly champion the user experience and a "burn" for creating measurable improvements in the customer journey.

What we offer you

Modern and comfortable working space with great co-workers in Berlin-Kreuzberg
Discount for HelloFresh boxes and Convini products
Development possibilities along with internal trainings and a yearly central Learning & Development budget for teams
Flexible working hours
Extensive Onboarding and Buddy Program
Social events including team events, Friday beers, company runs, book club, etc.
Discounted fitness offers with our Urban Sports Club and John Reed partners, as well as yoga classes
Well-being initiatives in cooperation with Headspace and Spill
Childcare and company pension scheme benefit
Company pension scheme

Are you up for a challenge?

Apply now with your complete application documents, also without a photo and without stating specific personal characteristics such as nationality or gender if you choose to do so. German or English language certificates and documents regarding residence and work permits are welcome.

We look forward to hearing from you!

#JD1002

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:

Europe: [email protected].
APAC: [email protected]
United States: [email protected]
Canada: [email protected]

Jetzt bewerben

Erweiterte Suche

program director Jobs in berlin, be

Copy of [DACH HQ] Associate Director Customer Success (all genders)

Director Data Science (Gen)AI - Healthcare & Life Sciences (m/w/d)

Associate Director, Client Services DACH (maternity cover)

Director/Head of Data & AI (f/m/d)

Director Of Security Engineering

Director Legal (all genders)

Money laundering reporting officer - Western Union International Bank - Berlin

Staff UX Product Researcher - Route Discovery & Navigation

Music Administration Intern

Sr. Retail Manager (m/w/d) - Retail Stores, South West Germany

Director of Sales - DACH (m/f/d)

On-Call Certified Animal Safety Representative (International)

Business Development Director - Manufacturing & Industrial (m/f/d)

ESG Compliance and Sustainability Reporting Lead (m/f/d)

Head of Technical Project Management

Executive Assistant (m/f/x)

Senior Director, Global Product (m/f/x)

Legal Director, EMEA Employment Law

Head of Supplier Enablement

Chief Operating Officer / COO (Crypto / Blockchain)

Ich möchte aktuelle Job-E-Mails für Stellen als program director in berlin, be erhalten

Related Searches

Weitere Job-Standorte erkunden

The Role

You will...

What you'll bring

What we offer you

Are you up for a challenge?

Tools für Jobsuchende

Arbeitgebertools

Durchsuchen

Bleiben Sie in Kontakt