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customer experience jobs near nürnberg

System Support Specialist (m/f/d)

Exasol -
Nürnberg

Direkt bewerben

Details zur Stelle

vor 13 Tagen

Vollständige Stellenbeschreibung

System Support Specialist (m/f/d)

Location: Germany, Remote
Why Exasol? Why Now?

At Exasol, we believe that speed is the key to turning data into impact. Our in-memory, massively parallel processing (MPP) database is one of the fastest in the world, built from the ground up for analytics at scale. We help financial institutions, retailers, governments, and defense organizations make better decisions faster, by turning complex data into actionable insights in seconds, not hours.

This is a pivotal moment for Exasol. As we double down on our growth in Germany and across Europe, we are building a commercial team that thrives on curiosity, grit, and action. And it starts with you, our next Business Development Representative.

About the Role

As a System Support Specialist, you independently resolve standard and moderately complex technical issues. You directly engage with customers and contribute to knowledge quality within the team.

What You’ll Bring (Must-Haves)

Proven ability to diagnose and resolve technical issues across multiple product areas
Strong customer-facing communication skills in written and verbal formats
Structured, data-driven troubleshooting approach
Ability to prioritize and manage multiple cases while meeting SLA requirements
Experience documenting technical solutions clearly and accurately

Responsibilities

Resolve standard and moderately complex technical support cases with clear ownership
Escalate complex technical problems to the appropriate teams with complete context
Create, maintain, and improve Knowledge Base (KCS) articles based on resolved cases
Review and approve L1 case updates to ensure accuracy and quality Ensure consistent, high-quality customer communication throughout case resolution
Contribute to continuous improvement of support processes and documentation

A Day in the Life of a System Support Specialist at Exasol

You start your day by reviewing your active case queue, prioritizing based on SLA commitments and business impact. You resolve several customer issues independently, identifying root causes and documenting solutions clearly. For a more complex issue, you gather logs, analyze system behavior, and escalate to engineering with a well-structured summary. You update the customer proactively, ensuring transparency and clarity. Later, you review L1 case updates, providing feedback to improve accuracy and consistency. You also convert a resolved issue into a Knowledge Base article, making it reusable for the team. Throughout the day, you collaborate with peers and other teams to ensure cases move forward efficiently and customers receive timely resolutions

What’s in it for You

Ownership of customer outcomes in a high-impact support environment
Opportunity to deepen technical expertise across product modules
Direct contribution to knowledge systems and process improvements
Clear career path to L3 through increased technical ownership and mentoring responsibilities
Competitive compensation
A structured onboarding program and hands-on mentorship
The chance to grow inside a fast-scaling, high-performance team

Ready to Launch Your Career with Exasol?

If you’re hungry to learn, unafraid to fail, and energized by the idea of helping the world’s leading organizations unlock the power of their data — we want to hear from you.

Apply now and be part of Exasol’s next chapter.

About Exasol

Take the next step in your career journey. Visit www.exasol.com to explore our current job openings, and follow us on LinkedIn to see what it is like to work at Exasol.

Exasol is a proud equal opportunities employer. We are committed to a diverse and inclusive working environment and therefore base all our employment selection decisions, within all aspects of our business, on experience, skill, and integrity. We strongly encourage applicants from all walks to life to apply for our positions, irrespective of age, sex, gender identity, disability, sexual orientation, race, religion, etc.

Direkt bewerben

Erweiterte Suche

customer experience Jobs in nürnberg

System Support Specialist (m/f/d)

Engineer (f/m/d) Switching Operations and SiEmergy

Working Student (f/m/d) GT Service Obsolesence Mgmt. for Solutions

Channel Account Manager DACH (all genders)

Accounting Professional (f/m/d)

Trainee Technischer Vertrieb (Institutional)

Senior Salesforce Administrator U.S.

Freelancer for Airbyte 2.0 Expert Level (Remote)

Product Sustainability Engineer (m/f/d)

Process Management Method and Tool Specialist (m/w/d)

Junior Manager Logistics E-Commerce Europe

Working Student – Business Development Neuromorphic Computing (all genders)

Account Executive US

Procurement and Project Management Office Associate

Production Manager

Head of Platform Ownership & Services (f/m/d) for Workflow & Automation in Digital Development and Operation

Validation Technician (m/f/d)

Maintenance Planner (Facilities Administrator) - m/f/d

Key Account Sales Manager

Sales Engineer (m/f/d) KNX – Building Automation for the Nuremberg, Leipzig and Dresden Area

Ich möchte aktuelle Job-E-Mails für Stellen als customer experience in nürnberg erhalten

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