20 beste Stellen als salesforce solution in berlin – aktuell auf Personalsuche

Lead Analyst, Customer Service Analytics
Angi —Berlin
- 81.000 € – 110.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Kundenberatung
- Salesforce
- Master
Direkt bewerben
6 Tage
Director of Business Development (MCM)
Moloco —Berlin
- 140.200 € – 193.476 € pro Jahr
- CRM-Software
- Salesforce
- Unternehmensentwicklung
Automation & AI Integrations Specialist - Metrify (f/m/x)
Enpal —Berlin
- Vollzeit
- Homeoffice
- CRM-Software
- Salesforce
- Datenbanken
Direkt bewerben
14 Tage
Solution Architect SAP SuccessFactors (m/w/d)
cbs Corporate Business Solutions GmbH —Berlin
- Vollzeit
- Hybrides Arbeiten
- Azure
- Englisch
- Weiterbildungsprogramme
Direkt bewerben
Enterprise Sales Representative (gn) – Industrial AI / SaaS Plattform
CroX —Berlin
- 130.000 € – 180.000 € pro Jahr
- Vollzeit
- Homeoffice
- CRM-Software
- Vertrieb
- Salesforce
Direkt bewerben
7 Tage
Onboarding Specialist - (berlin based, m/f/x)
Lightspeed Commerce, Inc. —Berlin
- Vollzeit
- Hybrides Arbeiten
- Gastgewerbe
- Microsoft Excel
- Vertrieb
- Mitgliedschaft im Fitnessstudio
Direkt bewerben
Head of Commercial Partnerships, Retail - DACH
Uber —Berlin
- Vollzeit
- Vertrieb
- Unternehmensentwicklung
- Projektmanagement
Enterprise Account Executive
Forter —Berlin
- Vertrieb
- Englisch
- Mit Reiseanteil
CRM Automation & MarTech Lead
Too Good To Go —Berlin
- Hybrides Arbeiten
- CRM-Software
- SQL
- APIs
German-speaking Business Travel Consultant
DIMIVA —Berlin
- 28.000 € – 52.000 € pro Jahr
- Vollzeit
- Hybrides Arbeiten
- Kommunikationsfähigkeit
Direkt bewerben
7 Tage
Customer Success Manager - Dutch
NinjaOne —Berlin
- Vollzeit
- Microsoft Excel
German-speaking Customer Success Manager /Account Manager (m/f/d) -Mid-Market
Leapsome —Berlin
- Vollzeit
- Hybrides Arbeiten
- Vertrieb
- Salesforce
- Master
- Flexible Arbeitszeiten
Agentic AI MarTech Strategist (all genders)
Accenture —Berlin
- Vollzeit
- AWS
- Künstliche Intelligenz
- Marketing
German-Speaking CRM Solutions Architect (Remote | Germany/Austria)
Huble —Berlin
- Vollzeit
- Homeoffice
- CRM-Software
- Salesforce
- APIs
- Homeoffice-Möglichkeit
Direkt bewerben
GTM Engineering Working Student
Checkpoint GTM GmbH —Berlin
- Ab 15 € pro Stunde
- Hybrides Arbeiten
- CRM-Software
- SQL
- APIs
- Gleitzeit
- Homeoffice-Möglichkeit
Direkt bewerben
8 Tage
Manager (f/m/x) – Offers and Tendering Berlin
Nuventura GmbH —Berlin
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
Director Technical Project Management / Delivery Lead
WongDoody —Berlin
- Führungserfahrung
- Flexible Arbeitszeiten
Account Executive - Enterprise Expansion
New Relic —Berlin
- Vertrieb
Channel Partnerships Manager, DACH
Airwallex —Berlin
- 62.000 € – 98.000 € pro Jahr
- Vollzeit
- Unternehmensentwicklung
14 Tage
Market Manager
Airbnb —Berlin
- 71.000 € – 84.000 € pro Jahr
- Vertrieb
- Salesforce
- Mit Reiseanteil
7 Tage

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Lead Analyst, Customer Service Analytics

Angi -
Berlin

Direkt bewerben

Details zur Stelle

Vollzeit
81.000 € – 110.000 € pro Jahr
vor 6 Tagen

Qualifikationen

Kundenberatung
Salesforce
Master
Bachelor
Künstliche Intelligenz
Führungserfahrung
Python
Analytik

Vollständige Stellenbeschreibung

For over 30 years, Angi has powered the future of the home services industry, creating an environment where homeowners and pros benefit from more jobs done well.

For homeowners, our platform is a reliable way to find skilled pros. For pros, we're a reliable business partner who helps them find the winnable work they want, when they want. For employees, we're an amazing place to call home. We can't wait to welcome you.

Angi at a glance:

Founded in 1995 as Angie’s List and rebranded in 2021
Global company with 9 brands in 8 countries and employees worldwide
Homeowners have turned to us for 300 million home projects and counting

We are seeking a dynamic Lead Analyst for the Commercial & Analytics - International team to play a pivotal role in enhancing customer experience and operational productivity through data-driven insights. The Lead Analyst will focus on analyzing customer service data, identifying pain points, improving products and services, and optimizing operational workflows.

In this role, you will have a direct impact on customer satisfaction, loyalty, and the overall success of our operations. You’ll be responsible for stewarding the allocation of resources, managing customer feedback data, and proactively generating insights to continually enhance processes, products, and people.

What you’ll do:

Customer Experience Optimization:
- Leverage analytics to understand customer expectations and experiences, enabling the team to tailor services and meet customer needs more effectively.
- Analyze customer satisfaction metrics such as CSAT, NPS, CES, ART, AHT, and First Contact Resolution to measure and improve service levels.
- Identify customer pain points by structuring and analyzing customer feedback and complaints, addressing recurring issues proactively to improve satisfaction.
Operational Efficiency & Resource Management:
- Analyze customer service data to balance speed and quality in operations, optimizing processes and resource allocation to enhance overall operational effectiveness.
- Steward the prioritization of resource allocation across all inbound service workloads, outbound calling campaigns, and experiments, ensuring efficiency and business impact.
- Use analytics to guide workforce planning, from debt collection efforts to outbound call campaigns and customer retention strategies.
- Continuously identify and implement AI-driven opportunities to streamline data analysis and improve team productivity
Data-Driven Experimentation:
- Conduct both proactive and reactive analyses of experiments, providing actionable recommendations based on reliable and statistically significant results.
- Evaluate outcomes to suggest improvements related to processes, products, or personnel, with a focus on productivity, conversion rates, right-first-time rate, cycle times, and retention.
Performance Metrics & Reporting:
- Establish and monitor key performance indicators (KPIs) that measure operational success, such as Average Handle Time (AHT), Cycle Times, and Satisfaction Scores.
- Provide regular reports to senior management, highlighting actionable insights and areas for improvement in the customer service experience.
Leadership & Team development:
- Steward data driven decision making by providing insights to achieve department or organizational goals.
- Help your direct reports grow professionally by mentoring, identifying development needs and creating opportunities.

Who you are:

Bachelor’s or Master’s degree in a relevant field (e.g., Data Analytics, Business, Statistics, Economics, or similar).
8+ years of experience in data analytics, with a focus on customer experience or operational efficiency.
Proven experience with customer service platforms (Salesforce is a plus) and proficiency in customer service analytics tools.
Strong analytical skills with experience in structuring, analyzing, and interpreting large datasets.
Demonstrated ability to generate insights from data and implement strategies that drive measurable business outcomes.
Excellent communication and stakeholder management skills, with the ability to present complex data in a clear and actionable way.
People management experience is a plus.
Experience leveraging AI tools (e.g., Cursor, Claude Code) to optimize workflows is a plus.
Proficiency in data visualization and analytics tools such as Looker, SQL, or Python.
Experience in working in customer-centric industries or roles, with a focus on improving customer experience.

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits:

The salary band for this position ranges from €81,000 - €110,000, commensurate with experience and qualifications.
Hybrid work environment and home office set-up allowance
Temporary work from abroad policy
Regular team and social events

Direkt bewerben

Erweiterte Suche

salesforce solution Jobs in berlin

Lead Analyst, Customer Service Analytics

Director of Business Development (MCM)

Automation & AI Integrations Specialist - Metrify (f/m/x)

Solution Architect SAP SuccessFactors (m/w/d)

Enterprise Sales Representative (gn) – Industrial AI / SaaS Plattform

Onboarding Specialist - (berlin based, m/f/x)

Head of Commercial Partnerships, Retail - DACH

Enterprise Account Executive

CRM Automation & MarTech Lead

German-speaking Business Travel Consultant

Customer Success Manager - Dutch

German-speaking Customer Success Manager /Account Manager (m/f/d) -Mid-Market

Agentic AI MarTech Strategist (all genders)

German-Speaking CRM Solutions Architect (Remote | Germany/Austria)

GTM Engineering Working Student

Manager (f/m/x) – Offers and Tendering Berlin

Director Technical Project Management / Delivery Lead

Account Executive - Enterprise Expansion

Channel Partnerships Manager, DACH

Market Manager

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