Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys Business Development Representative – (CENTRAL)
Role Summary
A Business Development Rep (BDR) identifies and qualifies new sales opportunities through using a blend of inbound and outbound prospecting sales tactics. This is to support our effort in creating cross-functional alignment with Sales to build a consistent, predictable, and scalable pipeline for revenue growth across all Commercial and Enterprise organisations.
The role is dedicated to lead management and nurturing leads in order to support Marketing and Sales objectives.
Three core elements of the BDR role:
Prospecting, identifies, qualifies and cultivates sales opportunities through a blend of outbound and inbound techniques, email, research on companies as a component of lead generation and qualification activities utilizing the web, Linkedin, CRM and other research tools available.
Gather key information to update the CRM system and assign a nurture path and follow-up strategy Work closely with Sales Account Executives to focus on targeted customers and qualify an opportunity to a high level using BANT/MEDDPICC criteria
Key Responsibilities
Transform Marketing Qualified Leads to Sales Opportunities, by cultivating and educating prospective buyers; not selling them
Work closely with the Account Executives to develop an account plan to approach target customers via outbound techniques to get higher and wider into prospect accounts by having the ability to articulate value and uncover needs at each level of an organization.
Nurture leads until they are ready to progress in the sales cycle – provide information, discuss the product and convey value.
Schedule product demonstrations, intro meetings w/potential buyers between account executives and potential customers
Positions Genesys as a global provider of software and services for communications, collaboration and customer engagement.
Responsible for achieving aggressive quarterly targets and following up leads in a timely manner.
Maintaining and expanding your database of prospects
The BDR has a strong skill set that uses the Lead Management process to:
Update SFDC to reflect current lead status
Take live chats and phone calls & follow-up via phone & email on leads from web, events, email campaigns, and other lead sources.; always ask for referrals
Creates opportunities in CRM system & assign to appropriate sales team based on BANT /MEDDPICC criteria
Assigns and use Lead Nurturing processes on ICP accounts not yet ready to buy
Searches internal & external subscription databases, LinkedIn, etc. for additional key contacts within existing companies
Desired Qualifications & Skills
Outbound prospecting/inside sales experience preferably within IT / Cloud solutions
Experience working with Salesforce.com or other CRM platforms
Excellent communication, interpersonal, organizational and telephone skills
Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
Ability to analyze business opportunities and read situations well
Ability to gather and use data to inform decision making and persuade others
Ability to develop compelling strategies that deliver results with a strong attention to detail
Experience and deep understanding of front line sales development
A good technical aptitude and genuinely interested in technology.
Ability to swiftly learn product solutions as well as general industry knowledge
Languages: Fluent in German and English
Resourceful & ability to adapt quickly to changing environment
Work Context:
Works from desk with 80% of the assigned work hours predominately over the phone.
Work the assigned territory which will be aligned to time zones and work schedules framed according to the territory assigned.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
