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Customer Success Manager

Zift Solutions -
München

Direkt bewerben

Details zur Stelle

Vollzeit

Qualifikationen

CRM-Software
Vertrieb
Kundenberatung
Salesforce
Präsentationserfahrung
Bachelor
SaaS
Wirtschaft
Account Management
Marketing

Vollständige Stellenbeschreibung

Role Details

Job Title:

Customer Success Manager

Recruiting Manager:

Vice President Customer Success

Department:

Customer Success

Hours / Base:

Full-time / Germany / Remote

Role Specification

Role Purpose:

Unifyr is looking for an individual to join our Customer Success team. The Customer Success Manager serves as a strategic trusted advisor and program owner for a portfolio of Unifyr clients, driving measurable business outcomes, platform adoption, and long-term customer value. This role combines strategic relationship management with tactical execution to ensure customers achieve their business objectives while maximizing platform ROI. The ideal candidate is a consultative partner who can navigate complex organizational structures, identify growth opportunities, and orchestrate cross-functional resources to deliver exceptional customer experiences that drive retention, expansion, and advocacy.

Role Responsibilities:

Strategic Account Management

Own end-to-end customer relationships for assigned portfolio, serving as the primary strategic point of contact
Develop and execute comprehensive annual Customer Success plans aligned with clients' business objectives and KPIs
Conduct executive-level quarterly business reviews, presenting ROI analysis, success metrics, and strategic roadmaps
Navigate complex customer organizational structures to build relationships with C-level executives and key stakeholders

Customer Value Realization & Growth

Drive maximum platform adoption and feature utilization to ensure customers realize full value from their Unifyr investment
Proactively identify and present expansion opportunities, collaborating with sales teams to drive upsell and cross-sell initiatives
Lead renewal strategy and execution for assigned accounts, maintaining high retention rates and identifying expansion opportunities
Monitor customer health metrics, usage data, and success indicators to predict and prevent churn risks

Strategic Program Execution

Facilitate cross-functional collaboration with Product, Engineering, and Support teams to address customer needs and influence product roadmap
Develop and communicate customer success stories and case studies to drive broader platform advocacy
Business Impact & Analysis
Analyze customer usage patterns, business metrics, and success indicators to develop actionable insights and recommendations
Translate customer business challenges into platform solutions, mapping Unifyr capabilities to specific customer outcomes
Identify risks to customer goal achievement and develop mitigation strategies with internal stakeholders
Maintain comprehensive account documentation and insights in Vitally and other business systems

Thought Leadership & Best Practices

Evangelize Unifyr capabilities across customer organizations, positioning the platform as a strategic business enabler
Share customer success insights and best practices across the broader Customer Success team
Contribute to the development of customer success methodologies and playbooks

What you offer

Experience & Education

Bachelor's degree or equivalent combination of education and experience
3-5years of customer success, account management, or consulting experience in B2B SaaS environments
Experience leading customer renewals, expansions, and complex strategic initiatives

Strategic & Analytical Skills

Strong business acumen with deep understanding of sales, marketing, and customer service processes
Demonstrated ability to analyse complex business challenges and translate them into actionable solutions.
Experience developing and presenting ROI analyses, business cases, and strategic recommendations to executive audiences
Proficiency in CRM systems (Salesforce), analytics platforms (Looker), and customer success tools

Relationship & Communication Excellence

Exceptional executive presence with proven ability to facilitate C-level meetings and strategic workshops
Outstanding written and verbal communication skills with ability to navigate conflict and foster productive dialogue
Demonstrated success building trust-based relationships across complex organizational structures
Strong presentation skills with experience delivering compelling business presentations to diverse audiences

Operational Excellence

Ability to manage multiple strategic accounts simultaneously while maintaining attention to detail
Proven ability to work effectively in fast-paced, dynamic environments with competing priorities
Experience leading cross-functional initiatives and orchestrating resources across multiple teams
Strong project management capabilities with track record of driving initiatives to successful completion

Preferred Qualifications

Previous experience with channel management, partner enablement, or marketing automation platforms
Background in management consulting, professional services, or strategic advisory roles
Experience in high-growth SaaS companies or enterprise software environments
Proven track record of consistently exceeding renewal and expansion targets

Strictly no agencies.

Direkt bewerben

Erweiterte Suche

vice president strategy Jobs in münchen

Customer Success Manager

Acquisition Account Executive

Senior Sales Manager

Senior Data Scientist - Trading (d/f/m)

Enterprise Expansion Account Executive

Ich möchte aktuelle Job-E-Mails für Stellen als vice president strategy in münchen erhalten

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