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it application & data jobs near wermelskirchen

CUSTOMER IMPLEMENTATION MANAGER (F/M/D)

Rhenus SE & Co. KG -
Hilden

Jetzt bewerben

Details zur Stelle

Festanstellung | Vollzeit

Qualifikationen

Microsoft Excel
Microsoft Office
Master
Transportmanagementsoftware
Projektmanagement
Präsentationserfahrung
Erfahrung in der IT
Wirtschaft
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

Start date

31/08/2026

Time Type

Full time

Contract Type

Permanent

Mobile Work

Partial mobile working

YOUR BENEFITS

Continuous Training

Sharpen your skills and advance your expertise with our professional development programs.

Great Team

It’s truly the people that make the difference — and with us you’ll join the best team around.

Flat Hierarchies

Get straight through to the decision-makers with our streamlined organizational structure.

Room for Innovation

Turn your ideas into action in an environment that champions creativity and empowers you to lead change.

Events

From team outings to holiday parties and networking events, we build strong connections by spending quality time together.

Quick Decision Processes

Make things happen faster with streamlined processes that promote efficiency and effectiveness.

Reference ID

JR121793

Company Name

Rhenus Air & Ocean Management GmbH & Co.KG

Location

Hilden

Job Category

Information Technology

Business Unit

Air & Ocean

Contact Person

Natasha Mirza
+49 (2103) 919762

JOB DESCRIPTION

WHAT YOU CAN EXPECT

Management of End-to-End Customer Implementations:

Manage and execute global implementation projects for our top accounts from scope to delivery, coordinating stakeholders and timelines.
Lead the customer onboarding process, collaborating with customers and internal teams to ensure smooth integration into operational processes.
Create and maintain essential documentation including project plans, Standard Operating Procedures (SOPs), Internal Operating Procedures (IOPs), process flowcharts, and performance reports.
Conduct training and rollout of procedures to internal as well as external stakeholders.

Customer Requirement Analysis and Service Alignment:

Collaborate with customers and internal teams (e.g., Key Account Managers, Tender Management, Product) to gather and assess requirements.
Perform feasibility checks and translate customer needs into operational processes with Operational Excellence and OKAMs.
Ensure effective use of solutions such as integration tools, tracking, and performance dashboards.
Stay current on product features and share updates with sales and account teams.

Stakeholder Engagement and Communication:

Act as the first point of contact for customers and internal stakeholders during the onboarding process.
Facilitate the onboarding of OKAMs during the implementation process and maintain close alignment to ensure a smooth transition and sustainable embedding of the customer into the organization post-implementation.

Reporting and Data Analytics:

Define customer reporting needs and work with the BI team to deliver dashboards and data tools.
Develop hybrid reporting in Excel if needed and train OKAMs on reporting frameworks.

Process Improvement and Standardization

Proactively identify and recommend enhancements to streamline customer implementation processes, contributing to standardization efforts and continuous process optimization initiatives.
Actively contribute to the ongoing development, documentation, and enhancement of the global implementation framework and standardization initiatives.

Risk Management and Issue Resolution

Proactively identify and mitigate risks throughout the onboarding process.
Lead resolution of implementation issues in collaboration with internal and external stakeholders.
lessons learned to improve future implementations.

WHAT YOU BRING

Degree in Business Administration, Logistics, Supply Chain Management, or related field.
3-5 years' experience in customer implementation, project management, or operational excellence within Supply Chain, Freight Forwarding, or Control Tower environments.
Strong operational and supply chain process knowledge, with hands-on TMS experience.
Foundational understanding of IT system integrations and software solutions.
Self-driven, ambitious, and team-oriented with a problem-solving mindset and attention to detail.
Strong project management, analytical, and conceptual skills; confident in decision-making and risk balancing.
Comfortable in fast-paced, high-accountability settings with a strong sense of ownership and urgency.
Advanced MS Office skills (Excel); BI tool experience preferred.
Excellent interpersonal and stakeholder communication skills (written, verbal, and presentation).
Fluent in English & German

BUSINESS UNIT

AIR & OCEAN

Regardless of whether it is a long-distance shipment or a particularly time-critical shipment, we at Rhenus make everything possible for our customers and partners to get the goods to their destination safely and on time. Our particular strength lies in our global network, which is constantly being maintained and expanded. As part of Rhenus Air & Ocean you can, therefore, expect to find a whole host of exciting tasks all over the world, a wide range of opportunities for personal development, and the chance to take on responsibility in an international working environment.

WELCOME TO RHENUS

Where our journey of growth connects with yours.

We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.

RECRUITMENT PROCESS

ONLINE APPLICATION

Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.

APPLICATION SCREENING

Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.

SELECTION PROCESS

Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.

ONBOARDING

With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.

Jetzt bewerben

Erweiterte Suche

it application & data Jobs in wermelskirchen

CUSTOMER IMPLEMENTATION MANAGER (F/M/D)

Global Regulatory Project Lead (m/f/d)

Intern - Packaging Development (m/f/d)

FP&A Senior Manager

Senior Principal Scientist - Drug Metabolism and Pharmacokinetics (m/f/d)

Export Compliance Manager (m/w/d)

Erfahrener Systemadministrator im Bereich Client Management (m/w/d)

Head of Cementitious Product (m/f/d)

Marketing Manager Air Filtration Europe (m/f/d)

TALENT MANAGEMENT MANAGER (W/M/D)

Scientist - Computational Biology [m/f/d]