20 beste Stellen als e commerce specialist in berlin, be – aktuell auf Personalsuche

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Nordic Knots AB —Berlin
- Hybrides Arbeiten
- Kundenberatung
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RAY AI —Berlin
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Performance Marketing Specialist - Meta
Pergolux GmbH —Berlin
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home24 SE —Berlin
- Vollzeit
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Performance Marketing Specialist - Google
Pergolux GmbH —Berlin
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Retail Media Manager (m/f/d)
home24 SE —Berlin
- Vollzeit
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Customer Service Specialist – Danish Market
Pergolux —Berlin
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1 Tag
Specialist, Global Fintech Fraud Prevention
Delivery Hero —Berlin
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3 Tage
DE eBay Live Product Support
eBay Inc. —Kleinmachnow
- Vollzeit
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Business Development Manager - German-speaking
Opisto —Berlin
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E-commerce Strategy & Operations Lead
AM.PM Europe GmbH —Berlin
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Customer Service Specialist – Danish Market
Pergolux GmbH —Berlin
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1 Tag
(Tech) Talent Acquisition Specialist (f/m/d) for Tech & Data Team
Thomann.io —Berlin
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9 Tage
Talent Acquisition Specialist (m/w/d)
home24 SE —Berlin
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IT Assistant (AI Automations & Shopify eCommerce)
Foxelli Group —Berlin
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Customer Relations Expert (All Genders) - Dutch market focus
Zalando —Berlin
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Junior Tracking Specialist (all genders)
Sunday Natural Products GmbH —Berlin
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E-commerce & Customer Experience Specialist (Berlin)

Nordic Knots AB
Berlin

Jetzt bewerben

Details zur Stelle

Qualifikationen

Kundenberatung
E-Commerce
Zendesk
Kommunikationsfähigkeit

Vollständige Stellenbeschreibung

We are looking for an E-commerce & Customer Experience Specialist to join our Nordic Knots team in Berlin. We are searching for someone with experience in interior design and a passion for creating flawless customer experiences. You should be highly organized, service-minded, and excited to help customers transform their spaces with timeless design.

The Role

As an E-commerce & Customer Experience Specialist, you will play a key role in delivering a best-in-class shopping experience. From offering personalized interior design advice to providing prompt, thoughtful solutions, you will ensure every interaction leaves a lasting positive impression. You will also be a crucial link between our customers and our digital operations, making sure everything runs smoothly behind the scenes.

Your Responsibilities

Advise and guide customers on interior design choices and product selections via email, chat, or phone.
Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets.
Manage returns, process refunds, and support logistical needs across the shopping journey.
Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance.
Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects.

About You

Degree in Interior Design or a related field.
Professional experience in interior design and customer advisory roles.
Native-level fluency in English with excellent written communication skills.
Previous experience working in customer service, e-commerce, or client-facing roles.
Highly organized and detail-oriented, with a natural ability to juggle multiple tasks at once.
Proactive, adaptable, and energized by working in a fast-paced, start-up environment.
Zendesk experience is a plus.
Fluent in German a must
Fluent in French is a plus

Nordic Knots

Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund. We are a fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market. Nordic Knots was born from a culture of thoughtful design that lasts beyond seasons and trends. Fusing function and aesthetics with a Scandinavian sensibility, we craft timeless textiles for the modern home. We believe that great textiles are foundational and can transform a house into a harmonious home – framing the most beautifully curated lives. The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm. We have a constantly growing team in both Sweden and the USA.

What we offer
We are a fun and driven team with high ambitions. We have an entrepreneurial and open-minded culture where all new ideas and suggestions for improvements are valued and encouraged. At Nordic Knots everyone should feel that they are a part of and contributing towards our success as we continue to scale up.

At Nordic Knots we stand for a diverse and inclusive workforce. We seek talented individuals who bring a range of perspectives and inspired ideas. We welcome all applicants eager to join a dynamic team.

Jetzt bewerben

Erweiterte Suche

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Ich möchte aktuelle Job-E-Mails für Stellen als e commerce specialist in berlin, be erhalten

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