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Manager Retail Digital&Consumer Experience - Europe (m/f/d) temporary until 30.06.2027

Adidas -
Herzogenaurach

Jetzt bewerben

Details zur Stelle

vor 3 Stunden

Qualifikationen

Microsoft Office
Wirtschaft

Vollständige Stellenbeschreibung

Adidas is an equal opportunity employer and we are committed to fostering an inclusive workplace. We welcome applications from people of all ages, genders (incl. gender identity), ethnic and social backgrounds, nationalities, sexual orientations, religions and beliefs, and those with apparent or non-apparent disabilities*. We do not tolerate harassment or discrimination toward any of our applicants or employees.

We actively encourage individuals with disabilities to apply and will provide reasonable accommodations throughout the recruitment process.

PURPOSE & OVERALL RELEVANCE FOR THE ORGANIZATION:

The team is responsible for leading, controlling and directing our various Retail Digital & Consumer Experience tools in our Concept and Factory Outlet Stores. This functional role will be the voice of our consumers and will support the function in driving Checkout operational excellence and improvements, payments, membership and further services across our business by leveraging consumer insights to identify, develop and implement our digital, consumer experiences and sales floor operations in close collaboration with our internal and external business partners.

KEY RESPONSIBILITIES:

Support in the development, implementation and management of initiatives and strategies for the European retail business in relation to our Retail Consumer Journey and the in-store experience. These include, but are not limited to: in-store consumer services, Net Promoter Score (NPS), adiClub support, checkout, in-store digital experiences, and ongoing future projects.
Drive the implementation of the retail strategy and build a sustainable retail Digital & Consumer Experience Frameworks in line with the ambitions of Europe Retail
Own communication and implementation plans related to consumer experience initiatives) and ensure implementation in coordination with senior executives
Supporting/influencing/creating actionable deliverables, including: Implementation Plans & Workback Timelines, Impact Assessments, Business Readiness Plans, and Benefit Realization/Acceptance Measurements/Success KPIs.
Drive harmonization and standardization of processes and tools within of the European retail business in coordination with the global and market-related functions
Drive an appropriate change management strategy by developing the Master plan for change and initiation of change management in the Organisation
Promote communication with senior management teams to ensure transparency and foster a culture of collaboration and feedback
Provision of training and supporting material to improve the processes within the teams and functions impacted by the solution
Facilitate change management for key initiatives to ensure successful implementation and ongoing operations
Documentation of information and knowledge on assigned key initiatives in order to effectively share best practices, programs, and ensure experience are available throughout the market
Regular monitoring, tracking and reporting on key Europe Retail Operations initiatives to assess success, improvements and monitor progress towards the achievement of strategic objectives
Understanding, consolidating and representing the business interests of the market as 'Ambassador' to the global teams
Cross-functional collaboration with Global DTC & Franchise, Business Solutions, Global Retail, Marketing, Merchandising, SCM, IT, Finance and Operations to support implementation.

KEY RELATIONSHIPS:

Europe Retail Back Office Leads and related functions
Europe Retail Cluster Leads, District Managers and Store Managers
Ecom Team
Business partners in key areas
Global teams in key areas

KNOWLEDGE, SKILLS AND ABILITIES

Proven track record of successfully implementing and managing projects and initiatives in large organizations across geographies and culturally diverse groups
Strong analytical skills for strategy development and business planning
Good planning, communication and presentation skills, with the ability to work and deliver in changing environments
High experience to work simultaneously on several projects
High degree of commercial and/or business acumen (e.g. Retail, Omni-Channel, Sales, Digital, Finance)
Strong decision-making ability and determination with high initiative and pragmatism
Ability to work effectively within a team environment and under pressure
Strong experience to work on several projects simultaneously
Ability to coach, guide and manage a team
Fluent in written and spoken English. Skills and abilities in other European languages are an added plus
Advanced user of MS Office

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

University degree with focus on sales, business, economics or digital
Minimum 6 years of experience in Retail Operations
Minimum 2 years of experience in managing a team

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.

– CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU –

BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.

JOB TITLE:

Manager Retail Digital&Consumer Experience - Europe (m/f/d) temporary until 30.06.2027

BRAND:

LOCATION:

Herzogenaurach

TEAM:

Retail

STATE:

COUNTRY/REGION:

CONTRACT TYPE:

Limited Duration

NUMBER:

545264

DATE:

May 22, 2026

Jetzt bewerben

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Ich möchte aktuelle Job-E-Mails für Stellen als coach in erlangen erhalten

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