20 beste Stellen als dach customer success in home office – aktuell auf Personalsuche

Senior Customer Success Manager DACH
Starmind —Home Office
- Homeoffice
Direkt bewerben
Customer Success & Support Manager:in (m/w/d)
synatos GmbH —Home Office
- Vollzeit
- Homeoffice
- Kommunikationsfähigkeit
- Homeoffice-Möglichkeit
- Flexible Arbeitszeiten
Direkt bewerben
3 Tage
Customer Success & Service Manager - German required (m/w/d)
EverReal GmbH —Home Office
- Vollzeit
- Englisch
- APIs
- Homeoffice-Möglichkeit
Direkt bewerben
Regional Sales Manager - DACH focus on Austria / Switzerland
Cribl —Home Office
- 96.200 € – 130.000 € pro Jahr
- Homeoffice
- Vertrieb
4 Tage
Customer Success Manager | DACH 12 Months Contract (all genders)
Lucanet Group —Home Office
- Homeoffice
- Projektmanagement
- Wirtschaft
Senior Account Manager WMS, Supply Chain Planning - DACH region
Infor —Home Office
- Vollzeit
- Vertrieb
(Senior) Customer Success Manager DACH (m/f/d)
Appinio —Home Office
- Homeoffice
- Wirtschaft
Direkt bewerben
Commercial Account Executive, DACH
Algolia —Home Office
- 119.000 € – 148.500 € pro Jahr
- Hybrides Arbeiten
- Homeoffice-Möglichkeit
(Senior) Customer Success Manager (f/m/x)
SPARETECH —Home Office
- Homeoffice
- Mit Reiseanteil
- Produktion
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Major Account Executive, DACH
Wiz —Home Office
- Homeoffice
3 Tage
Customer Success Manager - Autodesk Forma DACH
Autodesk —Home Office
- Vollzeit
- Homeoffice
- Projektmanagement
- Mit Reiseanteil
Sales Development Representative - DACH
Veeva Systems —Home Office
- 65.000 € – 85.000 € pro Jahr
- Vollzeit
- Homeoffice
- Vertrieb
- Projektmanagement
- Mit Reiseanteil
- Homeoffice-Möglichkeit
- Mitgliedschaft im Fitnessstudio
Solution Consultant - Quality - DACH
Veeva Systems —Home Office
- 80.000 € – 150.000 € pro Jahr
- Vollzeit
- Vertrieb
- Mit Reiseanteil
- Homeoffice-Möglichkeit
- Employee Assistance Program
Account Executive Large Enterprise - DACH
Okta —Home Office
- 196.000 € – 270.000 € pro Jahr
- Homeoffice
- Englisch
- Machine Learning
Direkt bewerben
Senior Strategic Account Executive, Firefox Enterprise (DACH)
Mozilla —Home Office
- 74.000 € – 99.000 € pro Jahr
- Homeoffice
- Vertrieb
- Employee Assistance Program
- Empfehlungsprogramm
Legal Counsel DACH (Commercial)
Guidewire Software —Home Office
- Vollzeit
- Homeoffice
Sales Executive - DACH
GeoEdge —Home Office
- Vertrieb
- Master
- Bachelor
Direkt bewerben
Customer Success Manager, DACH
XM Cyber —Home Office
- Vollzeit
- Homeoffice
- Azure
- Vertrieb
- AWS
Direkt bewerben
Lead Solutions Engineer - DACH
HubSpot —Home Office
- Homeoffice
- CRM-Software
- Vertrieb
- Marketing
Direkt bewerben
Field Service Engineer / Servicetechniker Life Sciences - Germany / DACH (m/w/d)
Emulate, Inc. —Home Office
- 78.000 € – 88.000 € pro Jahr
- Vollzeit
- Salesforce
- Wartung
- Forschungserfahrung
- Aufstiegsmöglichkeiten
Direkt bewerben
2 Tage

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Senior Customer Success Manager DACH

Starmind -
Home Office

Direkt bewerben

Details zur Stelle

Qualifikationen

Risikomanagement

Vollständige Stellenbeschreibung

Role Summary

The Senior Customer Success Manager DACH is a customer facing individual contributor responsible for executing the operational delivery of the customer journey for high value accounts in the DACH region.

The role ensures high quality implementation, rollout, enablement, and adoption by working closely with the Account Director to help establish, refine, and operationalise success plans, and by executing them through structured, trackable delivery. The Senior Customer Success Manager builds strong working relationships with key operational and functional stakeholders to drive engagement, provide clear visibility into customer progress, surface risks early, and ensure customers realise measurable value from the platform.

Working closely with the Account Director and Customer Solutions Engineer, this role plays a critical part in supporting successful renewals through strong adoption, stakeholder engagement, and value realisation.

Core Responsibilities

1. Customer Delivery, Rollout & Enablement

Own the customer project and rollout plans across onboarding, rollout, enablement, and go-live for assigned accounts
Translate emerging and defined success plans into structured, trackable execution in close partnership with the Account Director
Maintain delivery discipline by tracking progress, dependencies, and risks and ensuring timely escalation where needed

2. Adoption & Value Realisation

Drive and monitor adoption across users and use cases, using data and qualitative signals to guide enablement actions
Build strong working relationships with operational and functional stakeholders to sustain engagement and momentum
Provide clear visibility into customer health, sentiment, risks, and early value realisation

3. Renewal & Expansion Readiness

Support successful renewals by ensuring adoption, value realisation, and operational readiness are in place ahead of renewal cycles
Track and communicate leading indicators relevant to renewal and expansion discussions
Identify and suggest expansion of use cases based on observed adoption and customer needs

4. Executive & Cross-Functional Support

Support the Account Director in preparing QBRs and executive reviews by owning data, progress tracking, and operational insights
Coordinate issue resolution and escalations with the Customer Solutions Engineer and internal teams

5. Mid-Market Account Ownership

For a defined portfolio of mid-market accounts, the Senior Customer Success Manager may hold full end-to-end account ownership. This includes leading renewal and expansion processes, managing commercial discussions, and driving overall account outcomes in close collaboration with the Customer Solutions Engineer.

Skills & Experiences

5+ years of experience of experience working in Customer Success Management roles within a B2B SaaS environment, managing strategic, complex customer accounts in the DACH region
Demonstrates a strong track record of driving measurable customer success through structured planning, proactive adoption strategies, disciplined risk management, and deep experience navigating complex account structures and multi-stakeholder environments
Demonstrated ability to partner closely with Account Directors to help establish and operationalise success plans, contribute materially to QBRs and executive reviews, and support renewal readiness
Highly effective communicator with the ability to influence technical and non-technical stakeholders at the operational and functional level, build alignment, and drive decisions through clarity and credibility
Strong organisational skills with the ability to own and maintain customer project plans, documentation, and operational cadence across multiple parallel accounts
Skilled at turning perceived objections and delivery obstacles into opportunities to engage stakeholders, uncover needs, and progress customer outcomes
Brings resilience and genuine enthusiasm for technology, with a solution-oriented mindset and strong bias toward action and ownership in ambiguous and fast changing environments
Experience navigating complex stakeholder landscapes and internal resistance and political friction.
Ability to translate data and activity into clear, compelling value narratives with senior stakeholders.
Fluent in German and English

Direkt bewerben

Erweiterte Suche

dach customer success Jobs in home office

Senior Customer Success Manager DACH

Customer Success & Support Manager:in (m/w/d)

Customer Success & Service Manager - German required (m/w/d)

Regional Sales Manager - DACH focus on Austria / Switzerland

Customer Success Manager | DACH 12 Months Contract (all genders)

Senior Account Manager WMS, Supply Chain Planning - DACH region

(Senior) Customer Success Manager DACH (m/f/d)

Commercial Account Executive, DACH

(Senior) Customer Success Manager (f/m/x)

Major Account Executive, DACH

Customer Success Manager - Autodesk Forma DACH

Sales Development Representative - DACH

Solution Consultant - Quality - DACH

Account Executive Large Enterprise - DACH

Senior Strategic Account Executive, Firefox Enterprise (DACH)

Legal Counsel DACH (Commercial)

Sales Executive - DACH

Customer Success Manager, DACH

Lead Solutions Engineer - DACH

Field Service Engineer / Servicetechniker Life Sciences - Germany / DACH (m/w/d)

Ich möchte aktuelle Job-E-Mails für Stellen als dach customer success in home office erhalten

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