ZEISS Industrial Quality Solution stands for pioneering measurement technology with more than 100 years of tradition. We develop and produce high-performance tactile, optical 3D and X-ray measuring devices and also offer suitable software solutions for analysing measurement data. With a strong and broad technology and software portfolio, comprehensive expertise and a global presence, ZEISS is a preferred partner in a wide range of industries, including electromobility, medical technology, additive manufacturing and aircraft construction.

About us:

In our global IQS Service team, you work at the intersection of service, business and technology and actively shape the future of our digital service offerings. We combine deep service expertise with modern methods and technologies to develop intelligent, scalable solutions for our internal and external customers. You can expect a collaborative environment where you take ownership, contribute your ideas and grow together with experts from different disciplines. If you enjoy working in an international context, driving change and making innovation in service tangible, this is the right place for you.

Your Role

You take end-to-end responsibility for operating and continuously enhancing our GenAI product “Mira Assist” within IQS Service and actively drive further AI initiatives in the service domain.
You connect user feedback, AI behavior and technical implementation into a coherent overall solution and ensure that “Mira Assist” is scaled for internal service use as well as for initial external customer self-service use cases.
You operate and optimize “Mira Assist” for our internal FSEs, for example through spare parts integration and support in complex troubleshooting scenarios.
You configure and implement the first external customer self-service applications – including customer content setup, access and permission management, as well as governance structures.
You continuously improve answer quality (accuracy, relevance, trustworthiness), increase user adoption and unlock additional value potential of the solution.
You analyze AI-related user feedback (e.g. hallucinations, incorrect or incomplete answers) and derive concrete, actionable optimization measures.
You own prompt and knowledge tuning in close alignment with the external technology provider and internal stakeholders, define AI quality criteria, establish measurement and monitoring processes and drive continuous optimization.
You support rollouts and enablement activities (trainings, guidelines, communication formats) for internal and external audiences and assess and prioritize new use case extensions based on value, feasibility and impact on result quality.

Your Profile

Completed university degree, preferably in Business Administration, Management, Innovation, Digital Business or a comparable field of study
Several years of professional experience in consulting or digital innovation as well as in project and/or product management for digital and software products – ideally at the interface between business and technology
Hands-on experience with GenAI and LLM-based applications, e.g. in prompt iteration or AI-supported workflows, as well as experience with user-centric innovation methods (e.g. customer journeys, design thinking)
Strong analytical skills and a structured approach to problem-solving, as well as the ability to translate business requirements into pragmatic digital solutions
Experience in stakeholder management and cross-functional collaboration, along with confident communication and facilitation of workshops with internal teams and external partners
Structured, self-driven way of working with a strong ownership mindset and a drive for continuous improvement, as well as business-fluent German and English skills

Your ZEISS Recruiting Team:

Werner Baldauf

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