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customer experience coordinator jobs near berlin

Junior Service Delivery Coordinator (SaaS, Remote, EU)

Publitas -
Berlin

Jetzt bewerben

Details zur Stelle

Teilzeit | Minijob
30.000 € – 40.000 € pro Jahr
vor 13 Tagen

Qualifikationen

Projektkoordination
Künstliche Intelligenz

Vollständige Stellenbeschreibung

Remote
- Berlin, Berlin, Germany
€30,000 - €40,000 per year
Services

Job details

Job description

Ready to own it, build it, and grow it?

About us:

We are Publitas! We’re a remote-first, fast-growing SaaS company helping brands turn static content into digital discovery experiences that drive results.

We’re not about busywork, hierarchy, or hand-holding. We hire sharp minds, trust them fully, and measure success by real results, not noise. If you thrive in autonomy, challenge, and high ownership, you’ll love it here.

At Publitas, we’re looking for a proactive and highly organised Junior Service Delivery Coordinator to support our growing customer portfolio across the EU. You’ll play a key role in ensuring clients receive a seamless, high-quality service experience while helping internal teams stay aligned and operationally efficient.

This role is for you if you…

You have 2+ years of experience in service delivery, project coordination, customer operations, or a similar client-facing operational role, ideally within a SaaS or digital environment
You speak and write fluent English; additional European languages are a strong plus (German is strongly preferred)
You are based within the EU time zone
You have experience communicating directly with clients and stakeholders in a professional environment
You have strong organisational and project coordination skills and enjoy working across clients and internal teams
You care deeply about accuracy, timelines, operational quality, and service delivery standards
You are comfortable working fully remote and async, using tools such as Asana, Slack, Zoom, and other digital collaboration platforms
You are proactive, highly responsive, and able to manage multiple moving pieces without losing structure or quality

This role is NOT for you if you…

Need constant supervision or direction
Prefer repetitive work without change or improvement
Struggle with multitasking or prioritisation
Are comfortable with average execution instead of high standards
Find remote and async collaboration difficult
Wait for instructions instead of proactively taking ownership

Job requirements

The work you’ll do…

Client & Service Delivery Coordination

Own a portfolio of Service clients and coordinate ongoing deliverables, timelines, and communication across accounts
Ensure the successful execution of deliverables across multiple concurrent projects, consistently meeting timelines, quality standards, and agreed SLAs
Manage and monitor the Services inbox, ensuring timely responses and proactive follow-up
Communicate proactively with clients regarding timelines, deliverables, updates, risks, and next steps
Escalate blockers, risks, or client concerns where appropriate

Operational & Project Coordination

Work closely with Project Managers and Delivery Consultants to coordinate service deliverables from start to finish
Coordinate internal operational workflows and ensure tasks are accurately tracked and completed on time
Monitor project and deliverable progress to ensure deadlines and quality standards are consistently met
Schedule meetings, document notes and action items, and ensure follow-ups are completed

Content & Platform Operations

Coordinate the creation, upload, and distribution of client content across Publitas and partner platforms
Ensure all client assets are uploaded accurately and delivered according to agreed requirements and timelines
Maintain high-quality assurance standards across all deliverables and operational processes

Quality Assurance & Continuous Improvement

Conduct recurring QA checks to maintain high operational and service quality standards
Identify opportunities to improve workflows, operational efficiency, and service delivery processes
Provide weekly status updates on timelines, workloads, risks, and portfolio progress
Contribute to operational improvements and support broader Services initiatives where needed

Who you are…

Service owner: You take full ownership of client deliverables, timelines, and operational quality, not just task completion.
Operationally strong: You bring structure, organisation, and clarity to fast-moving workflows and multiple concurrent priorities.
Client-focused communicator: You communicate proactively, professionally, and clearly with both clients and internal stakeholders.
Quality-driven operator: You care deeply about accuracy, consistency, and delivering high-quality work within agreed SLAs.
Problem solver: You proactively identify blockers, risks, or inefficiencies and take action to keep projects moving forward.
Remote-first collaborator: You work effectively in an async environment, manage your time well, and don’t require close supervision.
Process-minded builder: You enjoy improving workflows, creating structure, and helping operational processes scale efficiently.
Growth-oriented teammate: You’re eager to learn, improve, and contribute within a high-performance SaaS environment.

How success is measured…

Delivering all client commitments within agreed timelines and SLAs
Maintaining high-quality assurance standards
Strong client communication and responsiveness
Clear portfolio reporting and proactive risk management
Continuous operational improvement

What We Provide to Help You Win…

Salary: €30,000–€40,000 per year (gross), depending on your experience level and location.
25 vacation days + your local national holidays
A top-tier MacBook and remote-ready gear
Monthly wellness budget to invest in your health
Co-Working allowance
Events, training, or courses that directly and primarily contribute to your work at Publitas
Free books on Kindle and Audible
Free Publitas Swag (merchandise)

At Publitas, we see AI as a core lever for performance, efficiency, and innovation. We expect all team members to actively use AI in their daily work to improve quality, speed, and output.

Depending on the role, this ranges from effectively using AI tools in day-to-day workflows to designing and scaling AI-driven systems. We are not looking for candidates who are “AI-curious”; we look for people who already use AI to do better work and can demonstrate tangible impact.

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customer experience coordinator Jobs in berlin