Make an impact at NTT Global Data Centers
Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.
Your role at a glance
The Vice President of Client Services is an executive leader who defines the Client Services strategy, owns outcomes at scale, and aligns leaders, operating models, and financial performance to business objectives. As part of the Global Sales & Client Services leadership team, the VP will be a trusted and strategic advisor for post-contract management, not just a process owner.
Accountable for Client Services performance, including P&L ownership and material impact to company results. Defines strategy, resolves complex and ambiguous business challenges, and sets operating models that align leaders, functions, and execution to corporate objectives. This role will be the escalation point for all post-contract topics and therefore requires deep understanding of contract management, crisis management and client relationships.
What we are looking for
Key Responsibilities:
Leadership & Organization Development
- Takes full accountability for organizational performance, utilization, and long-term strategic direction of Client Services, including future operating model evolution aligned to business growth and market demands.
- Maintains deep, executive-level relationships with key internal and external stakeholders (globally), including clients and partners.
- Anticipates and defines organizational-level problem statements, driving cross-regional and cross-functional solutions that improve revenue, margin, scalability, and the end-to-end client experience.
External and Industry Engagement
- Established global executive network and recognized industry presence; shapes perception of the organization at an enterprise level.
- Represents GDC as a thought leader and executive voice in the industry, influencing market dialogue, strategic partnerships, and client confidence through keynote participation, panels, and executive forums.
Client Experience & Relationship Leadership
- Interacts with ELT and external executive stakeholders, including hyperscale and strategic clients, on matters of highest complexity and significance to the organization
- Leads and resolves mission-critical negotiations and escalations with material impact to revenue, reputation, and long-term client relationships.
- Serves as the ultimate escalation authority for Client Services and delivery matters; aligns executive stakeholders across functions to drive outcomes.
Success Measures (Typical KPIs):
- Net Retention Rate (NRR)
- Retention Forecast accuracy
- Delivery quality and SLA performance (MTTA/MTTR)
- Major Incidence Frequency + Recurrence Rate
- Team engagement and leadership bench strength
- Tickets per Customer
- Cost-to-Serve by segment
Experience & Qualifications:
Required
- 15+ years progressive experience in client services, service delivery, or operations leadership, preferred in a data center/cloud environment
- Demonstrated success leading large, client-facing teams in complex environments
- Proven executive leadership in complex, client-facing environments
- Strong understanding of service economics, contracts, and SLAs
- Track record of improving client satisfaction while scaling operations
Preferred
- Experience in technology services, professional services, or managed services organizations
- P&L ownership or shared financial accountability
- Experience leading multi-disciplinary, geographically distributed teams
Core Competencies:
- Executive client presence and stakeholder management
- Operational rigor and delivery governance
- Commercial acumen and financial discipline
- Strategic thinking with strong execution capability
- Change leadership and organizational design
Compensation Pay Range
This is a remote position that requires reliable internet connection and electricity. A monthly stipend is provided to cover expenses associated with working
remotely and use of a personal mobile device.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Base salary for this position is $250,000 - $365,000
For roles residing in the US, we share pay and benefit levels to support pay transparency requirements. For other countries, we are more than happy to share our competitive pay and benefit levels during the interview process.
Who we are
As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.
NTT Global Data Centers is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
