We are looking for a Hotel Manager (RoPax vessel)!
Position Summary:
The Hotel Manager is responsible for all aspects of operations of the hotel sector, which includes day-to-day staff management and operational oversight of guests. They should be an ambassador for the brand and the hotel including the provision of leadership and strategic planning to all departments in support of our service culture to maximize operations and guest satisfaction. The Hotel Manager works very closely with the head offices and the hotel owners.
This position is responsible for managing and leading the hotel management team and ensuring compliance to the overall hotel key performance indicators (KPIs) to deliver an excellent guest experience. The Hotel Manager will also be expected to manage profitability and guest satisfaction measures.
Hotel Manager duties and responsibilities:
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Oversee the operational functions of the hotel, as per the organizational chart;
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Hold regular briefings and meetings with all heads of departments (HODs);
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Ensure full compliance to hotel operating controls, SOP’s, policies, procedures, and service standards;
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Lead all key property issues including customer service and refurbishment;
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Handle complaints and oversee the service recovery procedures;
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Ensure compliance to the hotel’s annual Operating Budget;
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Ensure compliance to all health and hygiene regulations;
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Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded;
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Develop improvement actions and carry out cost-saving measures;
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Monitor the hotels business reports on a daily basis and make decisions accordingly;
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Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, are on target and accurate;
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Prepare a monthly financial reporting for the owners;
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Coordinate with HOD’s for the execution of all activities and functions;
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Oversee and manage all departments and work closely with department heads daily;
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Manage and develop the Hotel Executive team to ensure career progression and development;
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Be accountable for the responsibilities of department heads and take ownership of all guest complaints;
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Provide effective leadership to hotel team members;
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Respond to audits to ensure continual improvement is achieved;
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Safeguard the quality of operations during both internal & external audits;
Prerequisites:
The ideal candidate is a seasoned and highly intelligent hotel professional with outstanding management skills and extensive hands-on experience. This is an on-board position. Excellent computer system skills. Knowledge of the French, Dutch and/or Norwegian language of advantage;
Education:
A university degree in hotel management or equivalent.
Experience:
At least 10 years’ experience in the hospitality industry. Experience within the cruise ship industry would be a significant advantage. At least 5 years’ experience in a managerial position.
