If you’re a passionate host or hostess who looks forward to taking the stage every day alongside a strong, experienced team to provide outstanding service to our guests from around the world, deliver on our quality promises, and create experiences and lasting memories.
Hilton has been one of the most consistently successful companies for over 100 years and is a pioneer in the hospitality industry.
We want to continue making history!
To achieve this, a high level of professionalism is required.
The hospitality industry is one of the most exciting and diverse sectors, offering countless opportunities.
Showcase and share your passion and skills, express your individuality within our Hilton family, and grow with us!
Your Responsibilities:
- To make a positive impression as the representative and first point of contact for our guests
- To respond to and forward our guests’ requests and inquiries by phone and email
- Provide recommendations about our hotel and the surrounding area
- Accept bookings and forward reservation requests for our restaurants
- Receive and forward our guests’ special requests to the appropriate departments
- Handle internal and external mail
- Work closely with all departments within the hotel
- Receive and confidently handle guest complaints
- Maintain discretion and confidentiality when handling sensitive guest information
What We Expect From You
- A positive attitude, good communication skills, and a positive demeanor
- High level of commitment and ability to work independently
- Ability to work well in a team
- Good IT skills (e.g., Microsoft Office)
- Polite manners
- Fluent written and spoken German and English
The following skills and additional qualifications would be an asset for this position:
What We Offer You
- Flexible work hours
- Flat hierarchies and direct communication
- Regular feedback so you always know where you stand
- Access to Hilton Worldwide University with thousands of free learning resources, as well as regular training programs and professional development opportunities
- Vacation entitlement in accordance with the collective bargaining agreement
- Worldwide accommodations at Hilton hotels (at employee rates so attractive that we’d rather not mention them here)
- Great employee perks in areas such as shopping, flights, fashion, leisure, sports, tickets, housing, food, technology, mobile services, and more
- Comprehensive welcome program and company orientation
Great meals at low cost in our in-house team restaurant
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What You Should Know
Every company has its own expectations for future employees—but as we all know, nobody’s perfect. So please don’t let that discourage you. Feel free to apply anyway. What matters most to us is your personality—we can teach you anything you might be missing. In any case, we look forward to meeting you!
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).
*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
