Position: Sales Associate
Location：Berlin
Contract type: Full-time, fixed contract (Outsourced position）
At Anker Innovations, we build technology that makes life simpler, safer, and smarter for our customers — from charging and energy solutions to Soundcore audio and eufy smart home products. In our new boutique store in Berlin, we're creating a shopping experience that seamlessly connects the digital and physical worlds: Online-to-Offline (O2O) is at the heart of every customer interaction.
As a Sales Associate, you are the first point of contact for our customers in store. You combine personal advice with the digital tools of our ecosystem — whether that means helping a customer pick up an online order, bringing our latest products to life through hands-on demos, or advising on our connected services. You're curious, proactive, and genuinely interested in finding the right solution for each customer's everyday life.
This role is offered exclusively as a full-time, permanent position.
Description:
- Welcome and advise customers in store, ensuring a seamless experience across our online shop, app, and physical store.
- Support Click & Collect, online returns, and digital self-service options directly in store.
- Build deep product knowledge across our portfolio — Anker Charging, Soundcore Audio, eufy Smart Home, and Anker SOLIX — and give customers tailored, individual recommendations.
- Present new products and innovations in an engaging way, including through live demos and in-store events.
- Support the wider team across all areas of the store, from the sales floor to the stockroom, as needed.
- Record and maintain customer data carefully and in line with our data protection guidelines.
- Contribute to an open, respectful, and inclusive team culture, and be willing to learn from and support colleagues.
Key Qualifications:
- Reliable availability for flexible, business-driven store hours, including weekends.
- Fluent German, spoken and written; good English skills are a plus.
- Experience in retail, customer service, or a similar role with direct customer contact.
Preferred Qualifications
What you should bring:
- Enthusiasm for consumer technology and a solid technical understanding
- Confidence with digital tools, apps, and omnichannel processes
- Ability to support multiple customers at once in a fast-paced environment
- Strong communication skills and a genuine interest in recommending tailored solutions
- Team spirit and self-initiative
- Care and discretion when handling sensitive customer and company data.
Job Type: Contract
Contract length: 12 months
Pay: 30.000,00€ - 45.000,00€ per year
Work Location: In person
